Item: Okta
Rating: 8
Author: Adam Steed

Overall Satisfaction with Okta

Use Cases and Deployment Scope

We use Okta across the entire enterprise. Okta has solved several business problems. First, keeping our attributes in sync between our HRIS (Workday) and our Active Directory, also it provides us the ability to quickly provision and enhances our security by quickly de-provisioning users as they leave the company. Second it an easy method of providing SAML support to SaaS applications. Finally it allows you to inject user names and passwords into websites that do not support SAML.

Pros and Cons

Pros

Workday Integration
An easier way to support SAML for most web sites
Password Vault for non SAML websites
Wed Development API's
Integration Kits for Java authentication

Cons

After hour support can be slow to respond if escalation is needed
Software Deployment of Okta Agent for Firefox and Chrome is difficult using IBM Tivoli
In the past it felt like a true partnership as I would be contacted at least quarterly by my account manager to ensure I was happy as a customer. I no longer receive these calls and have lost a sense of partnership with the vendor.
Rapid growth with the company creating inconsistent support experience.

Return on Investment

Decreased amount of time taken to onboard new employee by almost an hour per user
Increased security for non SAML web because of the ability of our support desk to set long secure passwords that are transparent to users

Alternatives Considered

One login,Ping Idenity,ADFS

When we selected Okta 2 years ago they had by far the most mature Workday integration. Okta as an organization has greatly matured over the last few years and is focused on providing the missing features that set their competitors apart. As the feature sets of the different SAML as a service become more unified what sets Okta apart is their ability to capture the market share. Switching SAML providers is very difficult over time and having a company that will be around long term is very important.

Likelihood to Renew

Over the years the competition has taken to large pricing discounts to attract customers to leave Okta. Okta is a major investment for most organizations and this would effect our renewal. On the positive side the service for the most part has been highly available. and stable. Universal Director is the game changer for Okta and its quick maturity is important to renewals.

Likelihood to Recommend

Some people need a security assertion markup language (SAML) solution that is a bit outside the box, other SAML as a service providers can be more flexible with their solutions.

Evaluating and Competitors

Products Replaced

Key Differentiators

Product Features
Product Usability

Integration with Workday

Comments

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