Singlely the best signon
September 22, 2014

Singlely the best signon

Adam Steed | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Single Sign-On

Modules Used

  • Enterprise
  • Workday

Overall Satisfaction with Okta

We use Okta across the entire enterprise. Okta has solved several business problems. First, keeping our attributes in sync between our HRIS (Workday) and our Active Directory, also it provides us the ability to quickly provision and enhances our security by quickly de-provisioning users as they leave the company. Second it an easy method of providing SAML support to SaaS applications. Finally it allows you to inject user names and passwords into websites that do not support SAML.
  • Workday Integration
  • An easier way to support SAML for most web sites
  • Password Vault for non SAML websites
  • Wed Development API's
  • Integration Kits for Java authentication
  • After hour support can be slow to respond if escalation is needed
  • Software Deployment of Okta Agent for Firefox and Chrome is difficult using IBM Tivoli
  • In the past it felt like a true partnership as I would be contacted at least quarterly by my account manager to ensure I was happy as a customer. I no longer receive these calls and have lost a sense of partnership with the vendor.
  • Rapid growth with the company creating inconsistent support experience.
  • Decreased amount of time taken to onboard new employee by almost an hour per user
  • Increased security for non SAML web because of the ability of our support desk to set long secure passwords that are transparent to users
  • One login,Ping Idenity,ADFS
When we selected Okta 2 years ago they had by far the most mature Workday integration. Okta as an organization has greatly matured over the last few years and is focused on providing the missing features that set their competitors apart. As the feature sets of the different SAML as a service become more unified what sets Okta apart is their ability to capture the market share. Switching SAML providers is very difficult over time and having a company that will be around long term is very important.
Over the years the competition has taken to large pricing discounts to attract customers to leave Okta. Okta is a major investment for most organizations and this would effect our renewal. On the positive side the service for the most part has been highly available. and stable. Universal Director is the game changer for Okta and its quick maturity is important to renewals.
Some people need a security assertion markup language (SAML) solution that is a bit outside the box, other SAML as a service providers can be more flexible with their solutions.

Evaluating and Competitors

  • Product Features
  • Product Usability
Integration with Workday