ON24, a customizable, robust platform
December 15, 2023

ON24, a customizable, robust platform

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

ON24 allows us to host webinars and collect robust analytics to make informed decisions. We use ON24 for our entire Marketing team to qualify leads and interact with customers. ON24 makes this process seamless and easy. Reliable platform that is moving in the right direction. We have been using the tool for a number of years and love it.
  • Webinar analytics
  • Branding
  • Ease of use
  • Pricing
  • Archive video quality
  • Customization
  • Acquire leads
  • Qualify leads
  • Increase engagement
We pull out data into Marketo. This allows us to qualify our leads and pass that into our CRM to tell sales what topics they are interested in and who is a warm lead. It brings clarity to our data and allows us to better interact with potential customers by delivering content they are interested in.
ON24 is on the cutting edge of technology. They are building out AI solutions to the platform. Captioning is a great accessibility feature that they offer. This has a fee, so we often do this ourselves in house. I love their best-in-class highlighting of other user's webinars to benchmark ourselves and get inspired by other effective experiences.
ON24 has a lot of different options and offerings for if you want to expand your use cases. The con is that this is not free and greatly increases cost, so you really need to know that it will drive ROI for your company. ON24 is highly customizable and can meet you where you are at.
Teams can be considered a competitor for ON24. It is free for us to use. However, it does not allow for the same level of analytics or customization. There is no back-end area for the presenters that allows for better control of the presentation. Cheaper, but misses on a lot of key attributes.

Do you think ON24 delivers good value for the price?

Yes

Are you happy with ON24's feature set?

Yes

Did ON24 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ON24 go as expected?

I wasn't involved with the implementation phase

Would you buy ON24 again?

Yes

I think ON24 is the best-in-class tool for webinars. It hits all of the marks for things you want a webinar tool to be able to do, while providing excellent analytics. The ability to interact with other presenters on the backend and seamlessly talk to the attendees as well is great.

ON24 Feature Ratings

Audience polling
9
Q&A
9
Branding options
9
Integration to Marketing Automation
9
Participant roles & permissions
8
Confidential attendee list
6
Calendar integration
Not Rated
Record meetings / events
8
Slideshows
8
Event registration
9