Overview
What is ON24?
ON24 is a webcasting, virtual events platform accessible from any device.
ON24 for great webinars and more
Always keep up with technology.
Engage Customers with Engaging Dynamic Content
ON24 after 2yrs
ON24 scaled our Events
On24 is satisfactory for our needs
We would recommend ON24 for events teams looking to facilitate a large webinar programme
Best customer service team ever
Great product but lacks the flexbility and adaptability needed in a fast moving market
ON24 is great platform to manage online events
ON24 has done wonders for our virtual events
ON24 Comes in Clutch for Long Form Webinars
ON24 should be the industry standard!
ON24 is the way to go!
How ON24 Differs From Its Competitors
COVID-19 Impact
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
Use Cases for Analytics Insights
Innovation
COVID-19 Impact
Use Cases for Analytics Insights
Innovation
Innovation
COVID-19 Impact
Use Cases for Analytics Insights
Innovation
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Event registration (347)8.787%
- Q&A (368)8.787%
- Record meetings / events (352)8.484%
- Slideshows (349)8.181%
Reviewer Pros & Cons
Pricing
What is ON24?
ON24 is a webcasting, virtual events platform accessible from any device.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
91 people also want pricing
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Features
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.8Calendar integration(316) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7Meeting initiation(3) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 2Integrates with social media(2) Ratings
Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.
- 8.4Record meetings / events(352) Ratings
Meetings and webinars can be recorded for playback.
- 8.1Slideshows(349) Ratings
Presenters can present slideshows during the meeting within the web conferencing platform.
- 8.7Event registration(347) Ratings
Attendees can register in advance for upcoming online events (such as webinars).
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7Live chat(3) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
- 8.9Audience polling(335) Ratings
Presenters can ask for audience input.
- 8.7Q&A(368) Ratings
Attendees can ask questions during the presentation.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 8User authentication(2) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 8.9Participant roles & permissions(333) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
- 9.1Confidential attendee list(318) Ratings
Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.
Online Events Marketing
Features related to the marketing and branding of online events, and use of online events for marketing purposes.
- 8.4Branding options(338) Ratings
Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)
- 8.5Integration to Marketing Automation(292) Ratings
Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ON24?
ON24 boasts more than 2,000 customers worldwide, including 3 of the 5 largest global technology companies, 3 of the 6 largest US banks, 3 of the 5 largest global healthcare companies, and 3 of the 5 largest global industrial manufacturers, enabling organizations to reach millions of professionals a month for billions of engagement minutes per year with all the first-party data being captured, generated and integrated from one place. ON24 is headquartered in San Francisco with global offices in North America, EMEA, and APAC.
ON24 Features
Online Events Collaboration Features
- Supported: Audience polling
- Supported: Q&A
- Supported: Handouts
Online Events Marketing Features
- Supported: Branding options
- Supported: Integration to Marketing Automation
Online Events Security Features
- Supported: Participant roles & permissions
- Supported: Confidential attendee list
Online Meetings / Events Features
- Supported: Calendar integration
- Supported: Record meetings / events
- Supported: Slideshows
- Supported: Event registration
ON24 Screenshots
ON24 Integrations
- Adobe Marketo Engage
- Microsoft Dynamics 365
- Outreach
- Drift
- Zapier
- SAP
- HubSpot
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
ON24 Competitors
- Zoom Events
- GoTo Webinar
- Cisco Webex
ON24 Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
ON24 Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(609)Attribute Ratings
- 9.4Likelihood to Renew39 ratings
- 8.2Availability207 ratings
- 6.5Performance5 ratings
- 9.3Usability21 ratings
- 9.2Support Rating28 ratings
- 7.3Online Training3 ratings
- 7.4In-Person Training2 ratings
- 8.5Implementation Rating9 ratings
- 7.8Configurability4 ratings
- 8.5Product Scalability182 ratings
- 8.2Ease of integration3 ratings
- 8.8Vendor pre-sale5 ratings
- 8.9Vendor post-sale5 ratings
- 9.2ON24 Ease-of-Use33 ratings
Reviews
(1-25 of 413)Great branding and customization capabilities, but behind the curve on video events
- Being able to customize the branding of the webinar console is unsurpassed
- Reporting is stronger than most webinar platforms, although a bit buggy in spots. Their legacy reporting interface was a lot more user-friendly than their current interface. You can still access legacy reports, and that's how we pull all of our data.
- Event setup is easy once you get the hang of it, although a bit limited in spots.
- Slides-and-audio webinars work flawlessly, but ON24 is still trying to catch up to other vendors when it comes to video. The interface is buggy, connection issues occur with 10-15% of our presenters (even when they're using the ON24-recommended web browser and configuration), and there is no native support for backgrounds like you find in Zoom and other platforms.
- The new Elite Studio interface took a step forward in some areas, but a step backward in others. They took away the ability for presenters to mark audience questions as high, medium, or low. Other aspects of the UI are just broken—like sometimes the Q&A pane disappears completely for presenters. Months after reporting the bugs, they still exist. ON24 has provided workarounds for some issues but hasn't fixed many of these underlying bugs.
- For video events, there's no way to spotlight individual speakers. If you have a presenter who doesn't need to be on camera for the entire event, they appear as an ugly black block for most of the event, with no way for the producer to get rid of it. The voice recognition is not great, which often leads to an awkward 3-5 seconds where one presenter is on screen but another one is speaking.
- There's a learning curve for new presenters. Doing rehearsals with the software in advance is a must, and explaining all of the controls in a live 30-minute walk-through is necessary. It's not as intuitive as a platform like Zoom or GoToWebinar. There are lots of things that need to be explained to new presenters.
ON24 for great webinars and more
- on-demand webcast
- RTMP streaming
- simu-live
- lobby music choice
- not being able to delete the first slide deck (only replacing is an option)
- CS rarely reads the event ID in the chat and instead always asks for it
Always keep up with technology.
- Easy to use interface.
- Very little tech problems. easy to connect for producers and presenters.
- Easily accessible backend reporting.
- Great customer service.
- Storyboard. Lately, I have to minimize the window to be able to drag the storyboard and see it. Used to not have this issue.
Engage Customers with Engaging Dynamic Content
- Engagement tools to help audience members focus on the important pieces of the material.
- Back end analytics allowed for us to understand customer sentiment.
- Produce live panel discussions in addition to showing slideware and polls.
- Use surveys to gather feedback and understand audience interest and intent with flexible question configurations.
- Unless you had a primary user license, notifying the support team of an issue during a webinar was difficult.
- Recording audio slide to slide for on-demand webinars was sometimes wonky.
ON24 after 2yrs
Internally we are using ON24 to stream to our employees worldwide.
- Webcast
- Forums
- Broadcast
- Ease of use
- Setting up templates
ON24 scaled our Events
- Live Events
- Simulated Live Events
- Tracking Web Content
- User experience
- Support
- Layout
The content tracking and custom landing pages are good but depending on how customised you want to make them there may be limitations. ON24 were good at helping us through trying to get our pages as customised as possible but there are some restrictions of personalisation currently.
On24 is satisfactory for our needs
- Lots of opportunity for customization of audience experience via engagement tools
- In depth reporting on audience engagement and activity
- Great customer support
- Decent presenter experience
- Updated UI
- Better intergrations with Marketo, Wordpress, and Drift
- Better documentation
- Improved speaker camera options (filtering/mirroring)
We would recommend ON24 for events teams looking to facilitate a large webinar programme
- Provide Engagement Tools
- Reporting & Analytics
- Flexibility of Design
- Complexity in some places
Best customer service team ever
Yet, there are still some limitations on designing the event's registration page, front console and engagement hub design. They are improving the features, but there should be more options. Also, there is no video editing option on the platform. Although there is a small issue in the recordings or presentations, we need to reupload the content. Digital events are getting more popular and competitive every day. ON24 should synchronise with other main video platforms easily to increase its visibility. Additionally, it would be great to have some AI generated tools inside of the platform. I think it will change the whole experience to increase the quality of content and usability.
Moreover, ON24 has one of the best support teams anytime when we need it. They are always friendly and responsive. I would like to work with ON24 in the future, but we always need more updates on the platform to catch the fast-tracking improvements in the digital world.
- Customer support
- Collecting all webinar reporting
- Variety of engagement tools
- Design limitations
- AI features
- Online content editing
Great product but lacks the flexbility and adaptability needed in a fast moving market
- Certification
- On-Demand delivery
- Content Management
- Customer service could be more transparent
- Transparent pricing structure
ON24 is great platform to manage online events
- Customer support
- Online webinar management
- Comprehensive email builder
- Add comprehensive landing page builder
- Add drag and drop functionality into emails
- Improve UI/UX interface as the current one not very intuitive
ON24 has done wonders for our virtual events
- Ease of use (internally)
- User friendly (externally)
- Quick replies to IT tickets
- We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees)
- Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account
ON24 Comes in Clutch for Long Form Webinars
- Great platform
- Reliable connectivity
- Ability to facilitate an interactive audience
- Make the platform more modern with social media or Youtube like elements
ON24 should be the industry standard!
- educational services
- ease of registrations for solutions by ON24
- Augmentation of institutionalized services
- assists in early stages of all entities when instating rules for procedures per employee
- nothing yet
- we are a new entity seeking a solve
- missing function would be direct access to free assessments or endorsed assessments for requisites, then to move to quote after basics are handled in client portal
ON24 is the way to go!
- Webcast management
- Saving the web events in archive for future reference
- Helps with downloadable data for post event reporting
- Agile console design
ON24 is pretty on it!
- Webinar Organization
- Analytics
- Integrations
- The link between On24 and Marketo could be cleaner.
- Analytics could be easier to access.
ON24 for Customer Success
- Closed captions
- Personalisation of webinar interface
- data analytics
- Ease of templates and interfaces
- The time to upload media
- Not having the ability to use google slides
ON24 is the Webinar Platform
- Engaging Webinars
- Quality Video
- Helpful Support
- Webinar UI
- Control of Prerecorded Events
- Email Setup Difficult
- Customized interface.
- Agile in adapting to trends.
- Tech support could be improved.
- Technical issues like glitches and webinars not being able to load still happen.
On24 is great for CPE
- CPE certificates are available almost immediately.
- It uses the web browser, so there are no downloads for the presenter or customer.
- Resources are able to be added for download on the platform.
- Reporting still needs some work. You need to access each event report separately.
- Doesn't support the Morph transition in PowerPoint.
- Needs an import process for polling questions; having to type them in leaves lots of room for error on my part.
ON24 - Event Experience of the Hybrid World
- ON24 expert on all the calls
- Syncing with our marketing automation system
- Interactivity features such as polls and live Q&A
- Technical issues have appeared a lot
- Costs have also recently increased (challenging us to review other alternative options)
- Video functionality can feel a little dated at times
It also works well in this new hybrid world where less people are going into the office everyday and instead can login and attend the event at home.
ON24 can feel dated at times so we feel perhaps we should invest in adding new features to our event setup.
The flip to ON24 in 2020 and continuing use in 2021
- Recording sessions is super easy and your library stays with you as long as you have a contract.
- Teaching others to use the platform is relatively easy and user friendly.
- There are are a ton of engagement tools that are useful when setting up an event.
- It's very hard to nail down a contract with ON if you've done your research. We've made a heavy investment and when our contract was up for renewal felt like the ON24 team was not being transparent in how they got to our investment for the upcoming year.
Good Product With a Variety of Features
- Webcasts
- Metrics/Data Reports
- Closed Captioning
- Layout of producer console
- Registration and login page layouts
ON24 is great and we are excited for future improvements
- EHUB
- Email notifications
- Analytics
- Need more robust features
- Ease of use compared to zoom is lacking
- Cheaper add ons
Great for Demand Generation
- Engaging target audience
- Providing a plethora of event types
- Flexibility
- Customer support