- The platform is fairly easy to use. Creating a presentation is pretty templated and simple.
- The multi-registration pages are pretty good. Letting prospects register for multiple webinars at once is easy.
- The Q&A interface is solid. Easy for the prospect and easy for the presenters on the back end.
- The interface where prospects watch presentations needs some serious work. The elements aren't responsive and you can't create different layouts for different screen sizes. For example, the content that fits a laptop will look pretty small and poorly designed on a large monitor.
- The screen share/screen recording plugin is really glitchy. It's not compatible with Macs and some PCs that cannot even use it. Makes certain types of presentations a pain.
- The email and landing page editors are really poor. I end up writing the HTML myself.
- In my opinion, their platform has declined and the leadership has taken their eye off the ball. It used to be a good platform and 3 years ago it was ahead of its time, but not anymore
- Their tech stack in my opinion has declined. They need some help with ease of use, quality, and usability.
- The polling feature works well
- Loading slides and the storyboard are nice features to have
- Analytics are great.
- There are always technical issues
- there should be a dial in number included at no extra cost.
- The videos never play as they are supposed too.
- The viewer console looks as great as it is useful. Our audience can engage with us in a very professional-looking, virtual setting.
- The presenter console is incredibly easy to use, even for presenters who have never participated in a webinar before. It makes our set-up time much shorter and the experience for our guest panelists much better.
- The integration with Marketo is very important for us. We couldn't live without it!
- We'd love to see better functionality for 'talking heads' panel discussions. Right now it isn't very easy to switch between presenters who are speaking.
- In order to do a dry-run of our webinars, we currently have to set up a second webcast event in ON24 and provide separate login information to our panelists, which can get confusing when it comes time for the real event.
- The analytics is an obvious advantage of using ON24 for both live viewers and on-demand viewers.
- Salesforce integration saves users a lot of time that would otherwise be spent manually inputting data into Salesforce.
- On-demand experience is almost identical to the live experience.
- On24 has A LOT to it. There are several types of events it can run which allows us to get creative.
- Missing functionality for us is that ON24 is NOT ideal for one-on-one prospecting demos. We thought going into it that our sales team could use it on a call with a prospect while being able to speak to them on the conference call, while going through a slidedeck, and being able to screenshare, all while having the conversation recorded. Turns out this is not the case.
- The training was minimal. With a webinar "team" of one (aka me) at our company who is also responsible for a million other things outside of webinars, it would be nice to have a more in-depth training. I've watched several tutorials, read all the help pages, ON24 voice, etc. but we are barely able to scratch the surface with all the ON24 functionality because it does take time to learn and really understand. If I had a bigger team, I would love to dive deep and take advantage of all the awesome features/types of events/ etc.
- Every single event that takes place, there is at least one person that has technical difficulties. Whether it's the sound, a delay in slides, or other glitches. Hard to know if this is user error or on ON24's end, but it seems it's a mix of both for us.
ON24 is not well suited for 1-on-1 calls. i.e.: taking a prospect through a demo where you would like full functionality like screen share, recording of audio, video, etc., while fighting the lag from Flash or HTML5.
- Live webinars, easy UI for the presenter
- On demand training content, great UI for the trainee
- UI for the content creator, sometimes it is not intuitive to use. Need training to really understand it.
- audience engagement
- cost sensitive projects
It helps develop our services and added value to our customers. It allows us to be more efficient and cover a wider scope of customers and positions within our customers' network.
- Easy to use: just send a link or enter the email addresses
- Ergonomic and intuitive: the training is accessible in a very few clicks only
- Good customer service: available and efficient
- Automatic transcription of speech for better understanding - for international training sessions
- Content Downloads
- Intuitive Interface for viewers
- Good Reporting
- No phone option for users to call in for audio. This is a problem for international users where an internet connection is not always strong.
- We cannot use it for training since there is no phone option for voice interaction. Sometimes it's easier to ask a question then to type it into the Q&A box.
- Screen sharing for demos is not that easy.
- ON24 is great for PowerPoint for end-user facing presentations
- Not great for internal training since its VoIP which limits interaction without phone option for attendees to speak to the trainer
- ON24 is able to be viewed on any device with access to a browser and the internet. This makes the content we deliver able to be viewed by anyone anywhere.
- ON24 provides a great deal of customizable options which allows us to change or update our console with very little effort.
- ON24 quickly converts our recorded web sessions into on-demand viewing formats and we're able to push out this content in as little as an hour. We go from hosting a webcast to having new content posted on our website in a very short time.
- ON24's functionality is impacted by browser selections and flash technology. I've noticed a spike recently in webcasts that begin precisely on time but viewing audiences see no change and their system remains frozen. Only a response through the Q&A widget alerts them that we have indeed begun.
- I was notified that we are moving to a flash-free update of ON24 but have been warned that there is now a 20 second delay between what the speaker says and when the audience hears it. In terms of logistics, this is barbaric. I'd like the audience to be able to follow along at the same pace as the presenters.
- Presenters are able to share their screens.
- We can play a video anytime during a webinar session.
- Our participants like the resource list - definitely useful to be able to include files and links.
- Not all countries have a dial in number.
- Video lags when it's played.
- No announcement window for admins to send messages to all participants.
Not suited - when our participants are from countries which do not have dial-in numbers like India.
- Able to provide links to relevant content that goes with the webinar
- Automatic Survey
- Easy of Set-up
- We had trouble with flash and switching the HTML beta. Seemed that there was something wrong everytime we were told it was fixed.
- Having an email required for the speaker shouldn't be a mandatory field.
- Cost effective
- Quick turn-around
- Puts SMRs/content developer in the driver's seat to define timeline.
- Integration to our learning admin system - hence it's another system that we need to consider when it comes to reporting learning consumption.
- Would be good in live demand to be able to have multiple video streams of the presenter.
- Attendee engagement
- Scale webcast globally
- Speaker ease of use
- Organizing events in the platform. If you are running multiple programs there is no way to organize them. They just get mixed together.
- Customer service is horrible. Anytime you have issues be prepared to try and figure it out in your own. Their chat feature is useless.
- Flash issues. They have been trying to move away from Flash for about 2 years and haven’t successfully done so. Flash is a major security issue and they don’t seem to care.
- No dial-in number for people who only want call in. This is an extra cost and they use a third-party.
- Helps us to engage our audience.
- Steady platform for archived content
- It has the potential for lead generation and tracking attendance
- Increase the resolution of video that can be uploaded for webinars presentation
- Ease the process for archiving content
- The console page is easily customizable which allows us to incorporate our own branding.
- Follow up and reminder emails can be easily set up.
- ON24 makes it extremely easy to create short videos from webinar recordings.
- Webinar event set up can be tedious and the formatting tools look very out-dated.
- The system can get glitchy if we mess with the uploaded slides too much.
Our membership team also uses the platform for our annual membership meetings to reach our large member audience.
- Advanced Technology - console is not clunky or boring
- Efficient Use of Staff Time - automated emails, ability to clone templates, surveys, and formats, allows me more time to work on the content, and less on set-up and outreach
- Fun - we have received several compliments from attendees who have said how much they enjoy the widget/apps we have at their disposal. Whether it's having access to the PDF version of the slide deck right away, or simply being able to customize the screen, attendees are staying on the platform longer and remaining engaged.
- There is still no integration from SalesForce into On24. I am wasting time manually uploading registrants from SalesForce into the On24 platform. Having this seamless registration process would greatly enhance On24.
- There are a few functions fellow On24 users have been requesting, and I back them completely: being able to organize webinars into folders (right now things are listed in one format), and the ability to edit videos from within.
- On24 has moved away from Adobe Flash, but Flash is still a fail-safe option if a users browser isn't up-to-date. We have consistently had attendees who have trouble viewing or hearing the webinar has a result of this technology discrepancy, a problem we rarely had with other webinar service providers
- Having a dial-in number would greatly enhance the audio quality of webinars! Many of our attendees request this function, especially since computer audio isn't always the most dependable. GoToWebinar has a dial-in, and they are a much less advance webinar service provider, so why can't on24 have one as well?
Scenarios where On24 doesn't fit - working groups, or if you want more of a Q&A/ Panel Discussion style webinar. Without having a dial-in number, attendees have to type in their questions, which makes a real discussion a bit one-sided. I know we would love to use this platform for our working groups, but we need to have that dialogue aspect to the meeting, and this platform just does not allow for it.
- Easy for multiple presenters to control presentation navigation
- Seamless transition between moderator, speakers and panelists for multiple presenter webinars
- Recording links are created and automatically sent quickly
- Straight forward Resource List feature to add more value add to session attendees
- Limited local call-in numbers for international speakers. Significant gaps for major presentations in countries such as India.
- In multiple infrastructure environments (home, office, business grade) will still routinely experience 3 to 10 second lag between presenter and audience view. Longer when playing videos.
- No 1:1 chat feature (that I'm aware of) to send a message to individual attendees, unless they ask a question and your use Q&A function to respond.
- Cannot combine computer audio dial in and phone dial in. Normally I wouldn't choose to do this but with so many countries missing on the local dial-in number list, most of our speakers could use computer audio but we can't do this with a mixed speaker panel (some have local dial# access and some do not).
- For US based folks, not having a visual or audible indicator of the session being recorded (other than the color changing from green to red) means it doesn't mean the local regulatory requirement to announce or visually inform attendees when the session is being recorded.
- Really, really, really dislike there isn't a link or other audible indication when a speaker has joined. If you happen to have the conference bridge tab open you'll see a phone# appear, but you can't tell who join and routinely we're viewing the slides or working on other features to prep and don't have this screen open. Plus it seems to have a slight delay to refresh when a person joins the audio. If they happen to join the webinar platform link first, we have a heads up that they'll be joining audio soon. Many times they've been on the line for a while and we don't realize it or don't know which presenter is speaking (other platforms show the name and also a voice level icon so you can id who is speaking).
- Very dangerous (we learned the hard way) to have presenters enter with the same link as producers. If the speaker accidentally chooses producers role (or worse yet, a speaker gives an attendee/colleague the link to present) they can enter as a Producer and have full control to open and shutdown the session. Months of work down the tubes in seconds when a presenter's colleague joined and hit the LIVE session button, then realized it was a mistake and hit End Session. Need a separate login for Producers and to remove the start/end session functionality from Presenters or Q&A panelists.
- Access from mobile devices is unparalleled--it "just works".
- Though it does not interface directly with our CRM (Dynamics) the ON24 team has put significant effort into ensuring that we have integration using middleware.
- "Post-production" editing tools for fixing archived webcasts make cleaning up after problems much simpler than having to re-record sections, etc.
- Second level support is almost universally extremely helpful.
- The transition to HTML5 for desktop has not been entirely smooth, with browser compatibility issues still cropping up every once in a while.
- The PowerPoint conversion system is extremely opaque when it comes to errors or other issues. More clarity when uploads fail, etc., would be valuable.
- Browser-based nature of the system means that someone is going to have problems all the time--the immediate support options are not immediately clear to users, apparently (based on the questions they ask during events).
- Allow editing of videos, noise reduction, volume control, removing parts of the video, adding, & etc.
- We've had some issues with the Webinars - screen not shared and volume not working.
- I haven't really used it lately, but I do recall some issues with the user interface, searching, sorting videos, dashboard of information, & etc.
- The CDN is as stable as you can get. We have never seen an event fail due to ON24 tech.
- The customization from Registration to Event Console to post-event email is fantastic.
- ON24's service team is always immediately available with great advice and assistance whenever needed.
- Deletion of events can be difficult. Some events which might be created for platform training or for a very specific one-time event can get stuck in a state where they can't be deleted from the library.
- Adding data filtering on Reports would be great. Right now, everything has to be uniquely tagged otherwise it can be difficult to glean data from the aggregate reports. Having that functionality would be great.
- The customer service is EXCELLENT! Michael Withrow and Nicole Prairie make the experience personal and customized. And they are readily available.
- The console is great! I love having the option to add resources and customize it the way I want.
- Marketo integration is so helpful!
- The social share widget on the console needs some work. It does not pick up enough of the metadata and is not a great experience for sharing.
- Would like more customized options for the registration page headlines aside from 'Summary', 'Speakers', etc...
- Haven't used the HTML5 yet but hope it solves the issue my speakers that use a Mac have when they try to participate.
- Wish that the conference call/voice collaboration feature was better. Don't love that you can't have more than 10 people on the line and would love to be able to use it as a conference call/survey platform where all voices need to be heard.
- It would be great to add greater filtering with the Dashboard. I want to be able to select specific date/time range on the dashboard. I know you can do it in reporting...but I want the dashboard view with my specs and date range. Also - want more tags and be able to edit/sort reporting tags better.
- Would also like to have all the fields show on the analytics report excel export. Would ideally like the tags to be separated by columns.
- Would like if you can click one button to export ALL of the reporting data for each individual webinar. Right now I have to pull EACH section to export...one at a time. Too time consuming.
It is well suited if you have a message to convey to a certain audience and/or want to generate leads with a targeted list. Less appropriate to handle surveys.
- Reporting - tracking all unique URLs and on-demand attendees. Helps the client continuously monitor event after it ends.
- Polls - allows the audience to remain interactive and keeps the client happy with more lead generation.
- Videos - switches up the presentation and allows the speaker to engage the audience..really grabs their attention.
- Screen share - a bit slow, but I know it's based on the clients' connection most of the time.
- Exporting Excel documents. Make them in XLSX FORMAT!! I have to convert every single event's Excel reports, then convert them..it takes so much time.
- More unique interactive features for widgets.
ON24 Scorecard Summary
Feature Scorecard Summary
ON24 believes that great webinars are the foundation of successful digital marketing.
According to the vendor, ON24 helps businesses offer engaging webinars that drive business results.
Key capabilities include:
- Ability to deliver an immersive, interactive, video-rich experience which collects and transmits a wide range of audience interaction measurements.
- Ability to integrate with leading CRM and marketing automation platforms, providing a rich data set of prospect signals to drive sales and marketing follow up.
- Ease of use
- An interactive and engaging on-demand experience
- Seamless on-demand, chapterization, editing tools, and content hosting
More than 1,200 global organizations, including SAP,
LinkedIn, Microsoft, Merck, EY, HubSpot, athenahealth, Macquarie, RSM, Marriott
and AdRoll rely on ON24.
ON24 Technical Details