Review of ON24
October 21, 2025

Review of ON24

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We have been using ON24 for about 3 years now and enjoy the experience every use. Our main use is for our webinar series where we show live demonstrations of our products and advertise our capabilities to our customers an people in the industry. We also use the platform to hold all- hands meeting internally. This is a chance to poll our internal employees and get their feedback on the strategy and activities the leaders have planned for the year. I think the biggest complaint we have is that you cant hold videos within the PPT and upload it into the platform. Each video has to be upload on its own which can be really frustrating.

Pros

  • Live stream
  • Polls
  • q&a

Cons

  • Backend console isnt always the most user friendly
  • No videos in the ppt tp upload is annoying
  • Capturing contacts has lead to sales for us because of this platform
We have CRM Dynamics and the integration wasnt not the best. Its better suited for Salesforce to be honest and it was a challenge to set up for us. We eventually got it set to how we wanted but it tool time and a lot of out of the box integration.
Before using ON24 we looked at a lot of other platforms that were much cheaper but didnt offer the same as this platform did. Its all-in-one and thats why we choose it. Its also very colorful and easy to use for our viewers which is also a plus. And colorful as well!
Its pretty flexible Id say. We use it for two different use cases, 1 for our town hall events thats just internal and the other is for external and internal combined but geared to capture leads and convert them into sales. I gave it a 5 because there is always room for improvement but we are satisfied now.

Do you think ON24 delivers good value for the price?

Not sure

Are you happy with ON24's feature set?

Yes

Did ON24 live up to sales and marketing promises?

Yes

Did implementation of ON24 go as expected?

Yes

Would you buy ON24 again?

Yes

The customer service has improved a lot from when we first got it.

ON24 Feature Ratings

Email marketing
5
Audience engagement
4
Event analytics
7
Audience polling
4
Q&A
7
Branding options
5
Integration to Marketing Automation
4
Attendee list export
7
Participant roles & permissions
7
Confidential attendee list
7
Calendar integration
7
Record meetings / events
6
Slideshows
7
Event registration
8

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