OnBase Review - Higher Education
October 20, 2023

OnBase Review - Higher Education

Angie Malone | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnBase

We use OnBase as our system of records for document management and retention. We also use OnBase as a tool for creating student forms which route through workflows that multiple departments use. Using OnBase forms and workflow in the capacity we do has transformed the way [...] processes students documents. We went from 4 week turn around times on transcript processing for evaluation to a day. We went from paper forms, to PDF forms that were emailed to the end user to now digital forms that route to workflow queues.
  • Forms/Workflow
  • Document Mangement
  • User friendly
  • Documentation in MRG's/on documentation site
  • Accessibility settings in unity forms for WCAG compliance
  • More features in Unity and Web client that currently only in Thick Client
  • Document management
  • Processing time and effort

Do you think OnBase delivers good value for the price?

Yes

Are you happy with OnBase's feature set?

Yes

Did OnBase live up to sales and marketing promises?

Yes

Did implementation of OnBase go as expected?

Yes

Would you buy OnBase again?

Yes

OnBase is well suited for institutions that have a capable technology team where there are multiple staff who are responsible for administrative tasks in OnBase. We have a staff of 2 administrators and 3 analysts at [..].

OnBase Feature Ratings

Content capture & imaging
8
File sync, storage & archiving
7
Document management
9
Records management
9
Content search & retrieval
9
Enterprise content collaboration
7
Content publishing & creation
7
Security, risk management & information governance
9
Contract lifecycle management
7
Automated workflows
9
Artificial intelligence
5
Mobile support
5
Integration
8