OnBase
March 15, 2023

OnBase

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnBase

OnBase is used across the entirety of the organization in a variety of different ways. Its primary use is as a document storage solution that is used in conjunction with other systems such as our primary EMR Epic. Along with storage and integration, workflow processing is a major tool used by the organization for all of its departments. For an example accounts payable will use it for processing and finalizing payments. OnBase is also used for its mass import capabilities such as DIP, COLD, mailbox importer and EDI, especially by out billing areas to quickly bring in needed documents for the workflows. For our EDI ingested documents OnBase also makes use of style sheets to turn raw data from external sources, such as Medicaid, in to human readable forms. Another major use of OnBase by Catholic Health is of Unity Forms which have found more and more use in new departments to ease workflow, cut down on time, and reduce paper use.
  • Its a robust storage solution
  • Integrates well with Epic
  • Unity forms are easy to create and use
  • distribution services for sending email notification as reminders is a great tool
  • user brief case mode for disconnected work
  • PDF conversion tool being the same in workflow as it is in Virtual Print Driver
  • App enabler usage tracking reports
  • reliability
  • robustness
  • Integration with Epic
  • user friendliness and usability
  • it has saved staff ours with automation
  • Unity forms have been used to improve turn around times
  • mailbox importer has been a major time save

Do you think OnBase delivers good value for the price?

Yes

Are you happy with OnBase's feature set?

Yes

Did OnBase live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OnBase go as expected?

No

Would you buy OnBase again?

Yes

OnBase is well suited for storage of documents and other items an organization would need. It also does a great job with integrating with other applications, especially Epic. Unity forms, mass import tool, and mailbox importer as all fantastic tools that have helped the staff immensely improve work performance.

Some workflow features are strong but some of the applications OnBase integrates with have more specialized workflows that move more smoothly.

OnBase Feature Ratings

Content capture & imaging
9
Document management
9
Records management
9
Content search & retrieval
9
Enterprise content collaboration
9