A game changer for our business
July 12, 2024

A game changer for our business

Adrienne Dyer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Opensend

We had been looking for new ways to both capture and engage our high-intent, but anonymous, customers that were just sitting on our site when we found Opensend and decided to test it out. Now we are getting over 150 high quality leads a day added to our email list. It was eye opening how much revenue was sitting untapped on our site.

Pros

  • Their team is extremely helpful and knowledgeable
  • Opensend integrated seamlessly with Shopify and Klaviyo
  • Capturing high intent leads to re-engage them

Cons

  • Features that allow for even more autonomous control
  • Even more clarity on customer journey
  • Over 69k new emails added to our list
  • Currently seeing a 75% open rate from captured leads
  • Over $200k in new revenue
The platform is pretty straightforward, and when we do need help, the Opensend team is very knowledgeable and helpful from the get-go. They really want you to succeed with their service. Opensend is also consistently innovating and adding new features taking into account customer feedback. We are looking forward to taking advantage of some of the newer tools, specifically the new postal tool being rolled out. That will work really well for our customer base.
Opensend is a set-it-and-forget-it money making machine that runs 24/7 in the backend. If we really wanted to, we could have just installed it and forgotten about it, but once we started seeing the results we realized we could be doing a lot more with this tool. Thankfully Opensend has that same approach and mindset for their own product and that's a major factor for why we have stayed with them.

Do you think Opensend delivers good value for the price?

Yes

Are you happy with Opensend's feature set?

Yes

Did Opensend live up to sales and marketing promises?

Yes

Did implementation of Opensend go as expected?

Yes

Would you buy Opensend again?

Yes

Opensend is a very trusted data partner that identifies anonymous visitors to your site so that you can re-engage them. We were unaware just how much untapped revenue was just sitting on our site with our current site's traffic and it was extremely eye opening for us. Since installation we have added over 69k emails to our list and generated over $200k in revenue, all with this simple set-it-and-forget-it tool.

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