Item: OpenText Content Suite Platform
Rating: 10
Author: Gabriel Krahn

Use Cases and Deployment Scope

My team supported an ECM solution for a global customer provided by OpenText. Our customer was a well-known hospital gas provider/seller which has units all around the globe. We used OpenText LiveLink to store invoices, payment proofs, cargo/shipment documents, and general use documents.

Pros and Cons

The OCR system is really good with high accuracy (>99%).
Worldwide support from OpenText.
Vast documentation and knowledge-base for troubleshooting available on the web.

The installation and configuration steps need to be made by someone from OpenText due to the difficulty of the process.

Return on Investment

As we supported the operation of our customer, this data is not available to us.

Support Rating

9

OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.

Key Insights

Do you think OpenText Content Suite Platform delivers good value for the price?

Yes

Are you happy with OpenText Content Suite Platform's feature set?

Yes

Did OpenText Content Suite Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText Content Suite Platform go as expected?

Yes

Would you buy OpenText Content Suite Platform again?

Yes

Likelihood to Recommend

OpenText Livelink is the perfect ECM tool for big companies such as our customers. It covers the whole archiving process including scanning, separation, rendition, OCR, storage, and customer-views through an SAP (in our case, R/3).

Other Software Used

Digium Asterisk, Citrix Essentials

The best ECM solution available worldwide

Software Version

Overall Satisfaction with OpenText Enterprise Content Management (ECM)