The best ECM solution available worldwide
Gabriel Krahn | TrustRadius Reviewer
Updated March 02, 2020

The best ECM solution available worldwide

Score 10 out of 10
Vetted Review
Verified User
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Overall Satisfaction with OpenText ECM

My team supported an ECM solution for a global customer provided by OpenText. Our customer was a well-known hospital gas provider/seller which has units all around the globe. We used OpenText LiveLink to store invoices, payment proofs, cargo/shipment documents, and general use documents.
  • The OCR system is really good with high accuracy (>99%).
  • Worldwide support from OpenText.
  • Vast documentation and knowledge-base for troubleshooting available on the web.
  • The installation and configuration steps need to be made by someone from OpenText due to the difficulty of the process.
  • As we supported the operation of our customer, this data is not available to us.
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.

Do you think OpenText Enterprise Content Manamagement (ECM) delivers good value for the price?

Yes

Are you happy with OpenText Enterprise Content Manamagement (ECM)'s feature set?

Yes

Did OpenText Enterprise Content Manamagement (ECM) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText Enterprise Content Manamagement (ECM) go as expected?

Yes

Would you buy OpenText Enterprise Content Manamagement (ECM) again?

Yes

OpenText Livelink is the perfect ECM tool for big companies such as our customers. It covers the whole archiving process including scanning, separation, rendition, OCR, storage, and customer-views through an SAP (in our case, R/3).

OpenText ECM Feature Ratings

Content capture & imaging
10
File sync, storage & archiving
10
Document management
10
Records management
Not Rated
Content search & retrieval
9
Enterprise content collaboration
10
Content publishing & creation
Not Rated
Security, risk management & information governance
Not Rated
Contract lifecycle management
7
Automated workflows
6
Artificial intelligence
Not Rated
Mobile support
Not Rated
Integration
9