OpenText ECM for high volume document management
Anonymous | TrustRadius Reviewer
January 31, 2019

OpenText ECM for high volume document management

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OpenText ECM

OpenText content server is used enterprise-wide to manage client project data as well as internal administrative information. ECM is now evolving using the AGA toolset to become the archive and Records Management solution. This includes integration to our SharePoint solution.
  • OpenText handles high volumes of data very well and is stable when handling large volumes.
  • OpenText provides a solid security model that is intuitive to users and easy for them to grasp.
  • OpenText integrates well to he transitional file/folder based models that many end users prefer.
  • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
  • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
  • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
  • Provides a strong 'single source of truth' for long term retention of electronic records.
  • The user interface and flexibility make user adoption a challenge. Therefore it is difficult to attain objectives related to reduced storage.
  • ECM sits as a central hub to the overall information strategy. However to gain the value of this we must have stronger and more open integration toolkits.
OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Very strong in high volume management of content but anywhere that user interaction and interface is critical, the application makes strong adoption very difficult.
Applications where security and audit are necessary are well suited but pure 'website' design for collaboration is not well suited.

OpenText ECM Feature Ratings

Content capture & imaging
4
File sync, storage & archiving
5
Document management
6
Records management
7
Content search & retrieval
7
Enterprise content collaboration
6
Content publishing & creation
4
Security, risk management & information governance
7
Contract lifecycle management
7
Automated workflows
4
Artificial intelligence
3
Mobile support
1
Integration
2