Overall Satisfaction with OpenText Enterprise Content Management (ECM)
We are implementing OpenText for the first time as part of its document management platform. It is curretnly being leveraged to store non-SAP business documents. There may be an opportunity to create a workflow for documents that need colloboration and approvals.
- Create Metadata to help with searching
- Control versioning you can see multiple versions of a document and can revert back to it if necessary.
- Document management, it has built in house keeping features.
- One source of the truth.
- Methods of applying permissions could be easier, it is cumbersome and tedious.
- Searching algorithms could use improvement, most of the time I have to use the advance search features, and it can be hard for users to result to this method when looking for documents.
- Users are empowered to manage their own content
- Employees are more effecient, not spending a lot of time searching for documents.
- Reduced company liability
OpenText Enterprise Content Management is well suited for cleaning up company file shares. You can tag documents for searching and can easily search document contents as long as it is in a searchable format. It is also well suited for document management so documents that no longer have business value or that need to be purged for legal and statutory reasons can be easily identified and purged when the retention period is up, or kept longer if a law suit is pending or active.
Using OpenText Enterprise Content Management (ECM)
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.