Opentext ECM is a Ferrari that requires a suitable team to win the expected races.
December 21, 2020

Opentext ECM is a Ferrari that requires a suitable team to win the expected races.

Rafael Augusto Terreros Ardila | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText Enterprise Content Management (ECM)

Opentext started in the company to cover the Digital Procurement process. Since it allows integration with our SAP ERP, it is for corporate use. Today other business processes are being addressed, and the use is for internal and external use (Suppliers) .

Pros

  • Integration with SAP.
  • Reports and Reports.
  • Document Management with event traceability.
  • Event traceability.
  • Security.

Cons

  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
  • Automation Process.
  • Signature of Documents.
  • Centralized custody of information.
  • Information Governance.
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.

Do you think OpenText Extended ECM Platform delivers good value for the price?

Yes

Are you happy with OpenText Extended ECM Platform's feature set?

Yes

Did OpenText Extended ECM Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText Extended ECM Platform go as expected?

Yes

Would you buy OpenText Extended ECM Platform again?

Yes

It is used for the basics of the tool, without taking advantage of the options it has.
Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.

OpenText Extended ECM Platform Feature Ratings

Enterprise Content Management
8.1
Content capture & imaging
9
File sync, storage & archiving
8
Document management
9
Records management
8
Content search & retrieval
8
Enterprise content collaboration
5
Content publishing & creation
Not Rated
Security, risk management & information governance
9
Contract lifecycle management
8
Automated workflows
8
Artificial intelligence
Not Rated
Mobile support
Not Rated
Integration
9

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