Great implementation team, immature product
November 23, 2020

Great implementation team, immature product

Brian LasALA | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OpenText Identity and Access Management (IAM) Platform, formerly Covisint

Authentication, authorization, and SSO.
  • Good personnel/team
  • Small company type customer service gives ease of access and sense of urgency
  • Poor license structure and understanding of product capabilities
  • Not necessarily an IAM leader in the industry
  • Support team has excelled and exceeded expectations
  • Team has been nimble and flexible
  • Costs continue to accelerate on lack of product featrures
Product needs high level of customization to compete with other products in this space.
The immediate product team has been a 9 rating. Very good experience with the implementation team. There are gaps with infrastructure support, product, and implementation teams. Almost seems like we are working with three separate companies.

Do you think OpenText Identity and Access Management (IAM) Platform, formerly Covisint delivers good value for the price?

No

Are you happy with OpenText Identity and Access Management (IAM) Platform, formerly Covisint's feature set?

Yes

Did OpenText Identity and Access Management (IAM) Platform, formerly Covisint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText Identity and Access Management (IAM) Platform, formerly Covisint go as expected?

Yes

Would you buy OpenText Identity and Access Management (IAM) Platform, formerly Covisint again?

No

Saviynt, Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Team has been great. However, product needs lots of customization and this requires significant cost outside of licensing model.

OpenText Identity and Access Management (IAM) Platform, formerly Covisint Feature Ratings

ID-Management Access Control
6
ID Management Single-Sign On (SSO)
7
Multi-Factor Authentication
6
Password Management
7
Account Provisioning and De-provisioning
6
ID Management Workflow Automation
6
ID Risk Management
7