Item: OpenText Identity and Access Management
Rating: 6
Author: Brian LasALA

Use Cases and Deployment Scope

Authentication, authorization, and SSO.

Pros and Cons

Good personnel/team
Small company type customer service gives ease of access and sense of urgency

Poor license structure and understanding of product capabilities
Not necessarily an IAM leader in the industry

Return on Investment

Support team has excelled and exceeded expectations
Team has been nimble and flexible
Costs continue to accelerate on lack of product featrures

Usability

Product needs high level of customization to compete with other products in this space.

The immediate product team has been a 9 rating. Very good experience with the implementation team. There are gaps with infrastructure support, product, and implementation teams. Almost seems like we are working with three separate companies.

Key Insights

Do you think OpenText Identity and Access Management delivers good value for the price?

Are you happy with OpenText Identity and Access Management's feature set?

Yes

Did OpenText Identity and Access Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText Identity and Access Management go as expected?

Yes

Would you buy OpenText Identity and Access Management again?

Other Software Used

Saviynt, Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Likelihood to Recommend

Team has been great. However, product needs lots of customization and this requires significant cost outside of licensing model.

Great implementation team, immature product

Overall Satisfaction with OpenText Identity and Access Management (IAM) Platform, formerly Covisint