Suited for Complex Identity Journeys
November 20, 2020

Suited for Complex Identity Journeys

Gopal Padinjaruveetil | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OpenText Identity and Access Management (IAM) Platform, formerly Covisint

We use OpenText Identity and Access Management (IAM) Platform, formerly Covisint, for customer identity; it is used for the whole organization.
  • Open standard fully API (ReST) enabled identity platform
  • Support for IoT integration for identity
  • Risk-based and adaptive authentication
  • Support for multiple password policy
  • Delegated administration capabilities for extended enterprise users
  • Meets stringent regulatory requirements
  • ORM-based data model
  • Supports omni-channel identity and access
  • Additional automation capabilities on the platform
  • More configuration-driven approach
  • Passwordless authentication
  • Improved customer experience through a single identity across multiple business units
  • Single bundled pricing model for features like SSO, MFA, directory services, identity event streaming, API usage, service-package-based access
  • Reduced identity and access complexity when compared to on-premises based implementations
OKTA
Oracle Cloud Based Identity Platforms
Salesforce IAM

We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo.
Being a platform as service, the user interface design was fully driven by ACGs UX/UI requirements as compared to an SaaS-like solution. The admin interface is also very user friendly.
  • Dedicated customer success manager and deployment manager
  • 1-800-like 24/7 support
  • Very responsive technical team

Do you think OpenText Identity and Access Management (IAM) Platform, formerly Covisint delivers good value for the price?

Yes

Are you happy with OpenText Identity and Access Management (IAM) Platform, formerly Covisint's feature set?

Yes

Did OpenText Identity and Access Management (IAM) Platform, formerly Covisint live up to sales and marketing promises?

Yes

Did implementation of OpenText Identity and Access Management (IAM) Platform, formerly Covisint go as expected?

Yes

Would you buy OpenText Identity and Access Management (IAM) Platform, formerly Covisint again?

Yes

Suited for complex identity journeys involving multiple identity constituents like customers, employees, extended enterprise users (e.g., agents, partners, vendors). OpenText Identity and Access Management (IAM) Platform, formerly Covisint, is not suited for on-premises-based IAM implementations.

OpenText Identity and Access Management (IAM) Platform, formerly Covisint Feature Ratings

ID-Management Access Control
10
ID Management Single-Sign On (SSO)
10
Multi-Factor Authentication
10
Password Management
10
ID Management Workflow Automation
10
ID Risk Management
10