Item: OpenText Identity and Access Management
Rating: 10
Author: Gopal Padinjaruveetil

Use Cases and Deployment Scope

We use OpenText Identity and Access Management (IAM) Platform, formerly Covisint, for customer identity; it is used for the whole organization.

Pros and Cons

Open standard fully API (ReST) enabled identity platform
Support for IoT integration for identity
Risk-based and adaptive authentication
Support for multiple password policy
Delegated administration capabilities for extended enterprise users
Meets stringent regulatory requirements
ORM-based data model
Supports omni-channel identity and access

Additional automation capabilities on the platform
More configuration-driven approach
Passwordless authentication

Return on Investment

Improved customer experience through a single identity across multiple business units
Single bundled pricing model for features like SSO, MFA, directory services, identity event streaming, API usage, service-package-based access
Reduced identity and access complexity when compared to on-premises based implementations

OKTA
Oracle Cloud Based Identity Platforms
Salesforce IAM

We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo.

Usability

Being a platform as service, the user interface design was fully driven by ACGs UX/UI requirements as compared to an SaaS-like solution. The admin interface is also very user friendly.

Support Rating

Dedicated customer success manager and deployment manager
1-800-like 24/7 support
Very responsive technical team

Key Insights

Do you think OpenText Identity and Access Management delivers good value for the price?

Yes

Are you happy with OpenText Identity and Access Management's feature set?

Yes

Did OpenText Identity and Access Management live up to sales and marketing promises?

Yes

Did implementation of OpenText Identity and Access Management go as expected?

Yes

Would you buy OpenText Identity and Access Management again?

Yes

Other Software Used

OpenText Exstream (formerly HP Exstream), OpenText Fax Solutions

Likelihood to Recommend

Suited for complex identity journeys involving multiple identity constituents like customers, employees, extended enterprise users (e.g., agents, partners, vendors). OpenText Identity and Access Management (IAM) Platform, formerly Covisint, is not suited for on-premises-based IAM implementations.

Suited for Complex Identity Journeys

Overall Satisfaction with OpenText Identity and Access Management (IAM) Platform, formerly Covisint