Happy with the Technology, Not so Much with Support
August 23, 2021
Happy with the Technology, Not so Much with Support
Score 8 out of 10
Vetted Review
Verified User
Software Version
Episerver Content Cloud
Overall Satisfaction with Optimizely Content Cloud (formerly Episerver Content Cloud)
We use [Optimizely Content Cloud] as the platform for most of our sites. We started with around 10 sites and will expand in the future.
- Best-in-class technology
- Easy to integrate
- Well-received by users
- In my opinion, there is really poor support during the integration phase.
- In my opinion, there is a lack of responsiveness by Epi support over time. Are they too busy for clients?
- It provides high-quality technology.
- In my opinion, its poor support and service continue to dog us. For example, our consultant (a certified Epi partner) requested support with a database issue during our upgrade, and it took weeks to get help.
In my opinion, the [Optimizely Content Cloud] implementation team was inadequate, and it took quite a while to figure out how to sync with support.
We switched from Ektron to [Optimizely Content Cloud] 2 years ago.
Do you think Optimizely Content Management System delivers good value for the price?
Yes
Are you happy with Optimizely Content Management System's feature set?
Yes
Did Optimizely Content Management System live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Optimizely Content Management System go as expected?
No
Would you buy Optimizely Content Management System again?
Yes