Item: Optimizely Content Management System
Rating: 9
Author: Verified User

Overall Satisfaction with Optimizely Content Management System

Use Cases and Deployment Scope

This tool helps us manage our site effectively. I love the user-friendly interface, and it performs fast. The load was slow before, but after net core upgrade and cms 12 is super fast. Overall, it’s a great tool, and the CMS is incredibly powerful. I’m often amazed at how simple and intuitive some configurations can be.

Pros and Cons

Pros

Easy interface
Faster than ever on cms 12
Customizable

Cons

Navigation can be challenging
Some options are difficult to find.

Return on Investment

We can manage our website in a simple way
In the past I complained about loading time, but it’s crazy fast now. Thanks!
I think it has help on the ROI but I don't make that decision.

Time to Value

I wasn’t involved in the implementation phase, though I did participate in the initial research. What I can say is that setting up a test environment is straightforward whenever I need it. However, like with any tool, the complexity of getting it up and running may vary depending on your business needs.

Usability

Is not difficult, but requires training as any other software in the market. I started from scratch and I was able to adapt. There are a lot of functionalities I don't know yet. I still learning every day and getting trainings to be better at it and use the most I can.

Alternatives Considered

WordPress

Key Insights

Do you think Optimizely Content Management System delivers good value for the price?

Yes

Are you happy with Optimizely Content Management System's feature set?

Yes

Did Optimizely Content Management System live up to sales and marketing promises?

Yes

Did implementation of Optimizely Content Management System go as expected?

Yes

Would you buy Optimizely Content Management System again?

Yes

Other Software Used

WordPress

Likelihood to Recommend

It does the job nicely. It requires training at the beginning, but if you get used to it you know is powerful. I drop one point only for speed the first time you run locally. After that, it works as expected and personally I don't have any complain besides that statement.

Optimizely Content Management System Feature Ratings

Manage Products Content
Manage Pages

Innovative Uses

Create Microsites

Future Planned Uses

Expand our system

Likelihood to Renew

My only complain is speed on the first load.

Evaluating Optimizely Content Management System and Competitors

Products Replaced

Yes

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

Evaluation Lessons Learned

I think now that are more involved is difficult to switch to another tool.

Optimizely Content Management System Implementation

Implementation Rating

I was not fully involved.

Implementation Details / Implementation Partner

Third-party professional services

Implementation Issues

Meet deadline

Optimizely Content Management System Support

Support Rating

I think this is one of the best customer support I ever seen in a software. 10 is not enough to rate them.

Optimizely Content Management System Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Exceptional Examples of Optimizely Content Management System Support

All the time.

Using Optimizely Content Management System

Usability Pros and Cons

Pros	Cons
Like to use Well integrated Quick to learn	Difficult to use Requires technical support Cumbersome Lots to learn

Easy Tasks

Edit products
Edit Sites

Difficult Tasks

Find menus
Find properties

Comments

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Emma Davis
(Vendor Representative) commented 3 years ago
Hi There, Thanks for your review! We love to hear that you’re enjoying our user-friendly capabilities. I see here that you’ve identified a few specific downfalls with the product’s user experience. It would be great if you could let your Customer Success Manager know of these observations so they can pass this information on to the right team at Optimizely. You can also reach us at reviews@optimizely.com.