Amazing Product
Updated January 17, 2025

Amazing Product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Ektron Web CMS

Overall Satisfaction with Optimizely Content Management System

We use Optimizely Content Management System a ton on about 25 websites. We have a franchise option where we inherit content from a main folder. Our marketing team maintains the websites and haven’t had a lot of major issues.

Pros

  • Speed
  • Page design
  • Support

Cons

  • Look and feel
  • Reports
  • Odp
  • One platform for everything
  • Import process with Marketo
  • Support is great
It has been great. We are trying to get Google Analytics setup correctly and also ODP. There are so many options that we have I am afraid that we are missing a lot of great products because we don’t have them setup yet.
Two years. We had Verndale assist with this because of the complexity of our website. It wasn’t all CMS items we also have several custom tools that we built that caused the time frame to be large.
It is a great system. There are a few things that I would like to customize to fit our business needs but overall it is a great system with lots of potential future for us.
Optimizely Content Management System is a much better system that allowed the customization that Adobe Connect did not offer.

Do you think Optimizely Content Management System delivers good value for the price?

Yes

Are you happy with Optimizely Content Management System's feature set?

Yes

Did Optimizely Content Management System live up to sales and marketing promises?

Yes

Did implementation of Optimizely Content Management System go as expected?

Yes

Would you buy Optimizely Content Management System again?

Yes

Optimizely Content Management System's Version 11 has pretty basic from look and feel. I am sure if we upgrade it will be more user friendly. The permissions around content is also pretty confusing for our end users. Currently they have to manually move it from ‘For this page’ to a specific folder so we can add permissions. They usually have to call me because they don’t remember how to do that.

Optimizely Content Management System Feature Ratings

9.0
WYSIWYG editor
10
Code quality / cleanliness
9
Admin section
7
Mobile optimization / responsive design
9
Form generator
10
10.0
Availability / breadth of extensions
10
Community / comment management
10
10.0
API
10
10.0
Role-based user permissions
10
CMS programming language or framework ()
Not Rated

Using Optimizely Content Management System

20 - The represent the marketing team and specialized sales teams
2 - We have one lead developer that helps troubleshoot and identify ways to improve the system. There is one backup person that helps out as much as possible. Opti knowledge is a must along with react and c# skills are needed.
  • Update and share content across sites
  • History
  • ODP
  • Shared content across 25 sites
  • ODP usage because we don't sell anything online
  • 3rd party integrations
  • Have our mobile team access CMS content via API
We love the options that we have with it and the direction that it is going. Support is also amazing and a huge plus to keep renewing the system.

Evaluating Optimizely Content Management System and Competitors

Yes - Ektron, Opti bought out Ektron and it was no longer supported
  • Integration with Other Systems
  • Ease of Use
  • Other
We liked that it had so many 3rd party integrations. From the demo it looked like it was easy to use. We also liked that there were so many 3rd party vendors that we could use to help implement the product.
I don't think that I would. We asked several vendors the same questions and Opti was the best fit for our business needs.

Optimizely Content Management System Support

They are always responsive and answer in timely manner.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No we did not get premium support. It was too expensive from what I was told.
I asked to remove someone from the system and if I could do an audit of the users. The support said yes and provided the listing of users. They re-ran the report just to ensure that it was accurate and we didn't miss anyone. They always make sure that we are taken care of.

Comments

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