We are very happy - don't plan on leaving anytime soon
October 19, 2018
We are very happy - don't plan on leaving anytime soon
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Dyn Email
My organization uses the DYN email to send email for a variety of political campaigns from small local races, to statewide, and national organizations. All lists are from different sources and have different user needs. Our email use stays low in the non-election years, steady through most election years and then spikes quite high in the last 4 months of the election cycle.
- Very good deliverability monitoring
- Highly responsive support staff
- Very easy to set up and integrate with other services.
- I did have some difficulty diagnosing some of the issues I was having with one major ESP
- The user interface can be slow and is outdated
- Our inbox placement has increased with this system.
- We have been better able to find and fix deliverability issues with this system
- The increase in deliverability has led to more opens and better message penetration for our clients.
While the UI is a little outdated, this system is FAR easier to set up and manage that some other services we have used. Also, our questions to the support team are answered quickly and fully within an hour of submitting a ticket. We have had other services where questions were answered 24 hours later AT THE EARLIEST. Not so with DYN.