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Sinch Mailgun

Score9.2 out of 10

66 Reviews and Ratings

What is Sinch Mailgun?

Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.

Most Reliable Email Delivery Platform

Use Cases and Deployment Scope

we use Sinch Mailgun to deliver emails to our clients using our own domains. we can add multiple domains in one account and it supports large amount of email delivery at very fast. It also help us to monitor the email deliverability status which we can check latter. They also provide API service we can use this to integrate in our applications.

Pros

  • Monitoring email deliverability status
  • Restrict unidentified IP's from sending emails
  • Fast email delivery to large amount of users.

Cons

  • As per my uses I don't feel anything missing or need any improvement.

Return on Investment

  • It has very positive impact in our organisation like emails deliverability is very high.
  • Cost is also very low.
  • Saves time as it delivers emails very fast.

Usability

Other Software Used

Amazon CloudWatch, Twilio, Intuit Mailchimp

Easy to use

Use Cases and Deployment Scope

We use Sinch Mailgun both as end users to send emails from internal systems (like CRMs) and as cloud providers to final customers for various purposes, mostly to manage custom transactional emails from the platforms we develop. In both cases we handle the configurations, templating and actual sending of the emails.

Pros

  • Message queuing for bulk sends
  • Templating with variables
  • Great APIs

Cons

  • Initial setup for email tracking
  • Better SPF management for already cluttered SPF records
  • Email localization (same email in different languages)

Return on Investment

  • Bounce and tracking management for list optimization
  • Easy templating
  • Both API and SMTP sending

Usability

Alternatives Considered

Twilio SendGrid and Mailjet

Other Software Used

Sinch

Mailgun Review

Use Cases and Deployment Scope

Mailgun provides a reliable way to send out email campaigns to marketing lists, so that we as a marketing agency can deliver promotional communications to subscribers on the behalf of our clients. We view Mailgun as an email delivery tool, a way of safely delivering comms to subscribers via other tools we have in our tech stack.

Pros

  • Email delivery
  • Technical set up
  • Clear, easy to follow instructions and guidance
  • Clear email metrics

Cons

  • UX design
  • Campaign build features other tools have
  • Cost is relatively high

Return on Investment

  • ROI great for client campaigns
  • Great for getting the right message in front of the right people at the right time
  • A valuable part of our tech stack as a lead gen agency
  • Ease of use when plugging it into other tools (speed to implement)

Alternatives Considered

Twilio SendGrid

Other Software Used

HighLevel, ActiveCampaign, Twilio

In my opinion, Worst SMTP experience over 8 years thanks to Sinch Mailgun

Use Cases and Deployment Scope

In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even told any reason. After I opened a ticket basically they started to send same message over and over again. I think probably they are not even reading my comments. I bet they are hyped so much with ai with their limited capabilities, and give full controls to GPT-3 with 2k tokens. What a time and money loss!

In my opinion, you can see how dumb is ther CS in below message thread:

"#1 - SupportHello, Thank you for contacting Sinch Mailgun Support.I understand that your account was disabled. We will check and help you on this issue. After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action..."

" #2 - Me I appreciate your quick response, but I'm confused by the contradiction in your message. Initially, you mentioned that you would investigate my account issue, but the email also states a final decision to permanently disable my account. Also I see my ticket is closed. Could you please clarify whether my account is still under review, or if this decision is final? A clear explanation would be greatly appreciated."

"#3 - Support Thank you for contacting Sinch Mailgun Support.After reviewing your account details and activity, we’ve decided to permanently disable your Mailgun account. Unfortunately, we are unable to fully disclose specific reasons behind this action in order to protect our customers, internal processes, and compliance systems..."

Pros

  • In my opinion, Scamming their clients
  • In my experience, Costing time and money
  • In my experience, Canceling your account without any reason

Cons

  • In my opinion, Hire better customer support team

Return on Investment

  • In my experience, they just canceled my account and couldn't even provide a reason

Alternatives Considered

SparkPost, MailerLite, Elastic Email and Twilio SendGrid

Other Software Used

SparkPost

Good Service at a Great Price

Pros

  • Easy to set up
  • Easy to manage
  • Easy to review rejected emails

Cons

  • Could be better at screening obvious spam

Most Important Features

  • Email Logs
  • Email Screening
  • Stats of successful sends

Return on Investment

  • It's an inexpensive way to avoid trouble!
  • One negative email experience for a customer can easily exceed the monthly fee.

Other Software Used

Affinity Publisher, Adobe InDesign, Adobe Audition