Best in class with easy to configure field service management solution
November 21, 2016

Best in class with easy to configure field service management solution

Rosalie Cho | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Software Version

Oracle Field Service Cloud (legacy)

Overall Satisfaction with Oracle Service Cloud

We offer Oracle Field Service Cloud (OFS) to our insurance carriers' customers to manage their field appraisers. OFS increases the transparency and accountability of their field resources. It also helps the carriers to centralize their dispatching operations and increase the field productivity.
  • Highly configurable and adaptive to complicated business workflow.
  • Entire application user interface is intuitive and easy to use.
  • Well established APIs for integration to existing IT systems.
  • Enhance online training materials and in-app help documentation.
  • Map interface should be able to support displaying routes of multiple resources.
  • Make discounts available for ongoing consulting support bundles.
  • Increase in field resource productivity
  • Increase in dispatching operations productivity
  • Elevate field resource transparency
  • Click Software, Service Power and Dexterra
OFS is superior in configurations and ease of administration. That makes the solution easy to adopt and align with changing business workflows and objectives. The solution also continues to invest in adopting leading edge technology into field resource management. This means that the companies who select OFS will also be tapping into the "cool' and 'trendy" features in the tech world.
Oracle Field Service Cloud excels in managing field resource dispatching operations across different industries. It helps to manage service level agreement expectations with end customers. The routing engine is based on advanced optimization methodology which is not easily explainable to the average field resources manager who expects black and white results. The solution should also invest in functionalities in better handling appointment booking and managing demand vs. capacity.

Using Oracle Service Cloud