Your contact warehouse
November 18, 2016

Your contact warehouse

Roel Timmermans | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

RightNow

Overall Satisfaction with RightNow

We use it as our CRM, our service department keeps logs of their actions in here. We as a marketing department heavily rely on RightNow because it is our main consumer data source. That data eventually is fed into Eloqua, where we further use it to deploy email marketing campaigns and processes.
  • Overview of data
  • Connections with other platforms
  • Functionality with regards to email
  • Speed
  • User interface
  • Customer service overview
  • Data warehousing
  • Adding extra platforms
It is very well suited if you have people inhouse that can work with an program for RightNow. To use it "straight out of the box" would be hard since it does require some level of experience and IT skills. For marketers it's not the easiest tool, but it does manage their data particularly well.

Oracle Service Feature Ratings

Organize and prioritize service tickets
9
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
9
Help Desk CRM integration
9