Item: Oracle Fusion Service
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Oracle Service cloud with a view on campaigns in which I have less visibility, but on the recruiting side as well. This is used to gain more knowledge and/or log issues and get technical expertise.

Pros and Cons

many options for finding solutions
easy to navigate
great tracking of tickets -- remembers who you spoke to and the next steps

initial login -- nightmare
follow-up usually always needed and not fixed quickly

Return on Investment

trying to get access is ridiculous. You have to track down some number that whoever purchased it has, which they have no idea how to find.
The amount of information is vast -- lots of great ways to search and find what you need
Getting what you need and being able to put that into the process is a bit of a challenge and overwhelming.

Alternatives Considered

Bullhorn Recruitment CRM

Bullhorn has a similar type of service. Much more effective at time resolution, but still fails at organizing tickets. Oracle is great at logging and having a better history of issues and their status.

Likelihood to Recommend

This is great for people who can self-navigate and are provided customer solutions. This is not so great for the customers themselves. Be sure to set proper expectations that their problem might not be resolved asap -- which is not an easy thing to hear for most.

Oracle Service Cloud - eventually

Overall Satisfaction with Oracle Service Cloud

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Likelihood to Recommend

Oracle Fusion Service Feature Ratings