Oracle Service Cloud
October 07, 2019
Oracle Service Cloud
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
It is used as a client portal to submit complains and questions. It supports self-service registration, knowledgebase, live chat, virtual assistance, feedback surveys, incident management. The UIs are responsive and mobile-friendly.
- UIs are responsive and mobile-friendly.
- The agent side is easy to understand and navigate.
- Building more OOTB functionalities that support other business needs around handling complains and incidents.
- Shortened time to market.
Java solution would be built from scratch, while the Oracle Service Cloud is SaaS that can be customized to fit the exact needs.