Moving from standard Oracle ERP to Oracle Service Cloud
April 08, 2020
Moving from standard Oracle ERP to Oracle Service Cloud
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
We use Oracle Service Cloud for all of our customer interactions, field dispatch, and ordering. This allows our users to search quickly for information and gain valuable metric information via reporting. We also use the email functionality which is helpful for tracking interactions from start to finish.
- Searching
- Report customization
- Automation
- Better email (tech mail) customization options
- Better order management integration
- Different ways of associating contacts to multiple accounts
- Tech mail has allowed us to save 70k per year by eliminating a 3rd party service for our email and chat needs.
- By using Oracle Service Cloud, we’ve been able to automate processes for department handoff by using category and product codes, eliminating incorrect handoffs and reducing turnaround time for agents.