Oracle miracle
January 11, 2022

Oracle miracle

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle WebCenter Portal

Oracle WebCenter Portal is a knowledge base for me to find all kinds of information about any Oracle products that I use or [am] interested in. This is my go-to portal whenever I have any questions regarding Oracle products releases, training, support services or on-demand events, etc. I usually use it as a starting point to find the information I need. I think it's a very user-friendly portal to use.

Pros

  • Navigation paths.
  • User-friendly user interface.
  • Rich knowledge base.

Cons

  • Unexpected cryptic error messages.
  • The site does not seem to have SSO capability as I have logged into my user account already, but it still can't verify at the Support page
  • AI should be built into the portal to auto-assist when error occurs.
  • It's hard to calculate specifically the ROI Oracle WebCenter Portal had.
  • After all, this is a portal for users to find information.
  • This is a starting point for users to navigate, and it would be dependent on how far the users drill down to get the specific information they need to grow their business.
I think Oracle products are the most reliable product in the industry and their customer services are also [the] best in class. Oracle WebCenter Portal is a great place to start your journey if you're looking for Oracle or industry knowledge. I think Oracle stands out a lot compared to other players in the industry.

Do you think Oracle WebCenter Portal delivers good value for the price?

Yes

Are you happy with Oracle WebCenter Portal's feature set?

Yes

Did Oracle WebCenter Portal live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle WebCenter Portal go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle WebCenter Portal again?

Yes

Based on my experience with Oracle WebCenter Portal, it is best suited for [Oracle's] existing customers who are already familiar with Oracle products but need to look for [a] specific topic in a broad sense. It is also suitable for people who are not Oracle customers yet but has industry experience and simply looking to enhance their Oracle knowledge and compare [it] with other products in the industry. I think it's less appropriate for people who are looking for answers to very specific technical questions for an Oracle product.

Comments

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