Item: Paychex Flex
Rating: 4
Author: Katherine Klaus

Use Cases and Deployment Scope

We use Paychex Flex across the whole organization. Our employees use it to access their pay stubs, performance reviews, company updates, and to change any tax information they would like. We use it as a company for payroll and HR services. It has made it convenient to access all of payroll and HR in one place.

Pros and Cons

Custom payroll options.
Performance reviews for employees.

Customer service takes awhile to get an issue resolved.
General Ledger department is not up to par.

Return on Investment

We have saved some time when it comes to onboarding employees.
Saved time when performing payroll, as we were able to add in custom calculations for union rates.

Support Rating

Some of the departments are fantastic (time & attendance, HR) and others are lacking (General, payroll, General Ledger).

Key Insights

Do you think Paychex Flex delivers good value for the price?

Not sure

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Did implementation of Paychex Flex go as expected?

Would you buy Paychex Flex again?

Likelihood to Recommend

Paychex overall is a great program and has a lot of features that really help our business stay organized and on top of things. However, we have ran into multiple bugs ever since starting with Paychex. The General Ledger department is our biggest complaint. When trying to sync with our accounting software it can take anywhere from a week to a month to get the issue resolved.

Paychex.. satisfied, yet unsatisfied.

Overall Satisfaction with Paychex Flex