Paychex Flex for small businesses
January 18, 2020

Paychex Flex for small businesses

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Paychex Flex is used at my organization to manage payroll for employees. It is used across the entire organization and regulated by the business owner. It helps us stay in compliance with federal and state payroll laws and regulations, which change frequently and can be a headache for small business owners.

Pros

  • Regulatory compliance
  • Payroll processing

Cons

  • Communication with DOL
  • Worker's compensation
  • Saved the business owner time
  • Saves the business money
SurePayroll is pretty bad, it has a lower monthly fee, but their automation is not up to snuff. Paychex Flex, where you have a designated payroll representative (and mine is competent), does a much better job if there are any regulatory changes or irregularities. I would not use SurePayroll despite their lower monthly cost.
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.

Do you think Paychex delivers good value for the price?

Yes

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

Yes

Did implementation of Paychex go as expected?

Yes

Would you buy Paychex again?

Yes

Paychex Flex is well suited in a small business where you need payroll administration but don't have the money to hire a full-time administrative assistant to take care of it. It may be less appropriate in a larger corporate environment since its benefits are designed more for small businesses than large.

Paychex Feature Ratings

6.3
Employee demographic data
6
Employment history
9
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
5
7.4
Pay calculation
9
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
6
Reimbursement management
7
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
7.8
View and generate pay and benefit information
8
Update personal information
7
View job history
7
View company policy documentation
9
8.0
Tracking of all physical assets
8
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
6.5
New hire portal
6
Manager tracking tools
7
Performance and Goals ()
Not Rated
7.3
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
8
Job Search Site Posting
7
Duplicate Candidate Prevention
8
Applicant Tracking
7
Notifications and Alerts
7

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