review
June 07, 2021
review
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
We have used Paychex since 2009. We recently have been urged to migrate to Paychex Flex and were told all clients would be. We received many calls to sell us on this platform and finally decided it was in the company's best interest to join the masses with this updated version. Once we agreed to upgrade, we literally heard nothing and had many problems. The team of support was nowhere to be found and I had access to nothing that I needed. I had to hunt down administration and go back to any communication I got to try to get answers. It has been resolved, but I have many reservations and have asked if we could go back to what we had. That is not an option and we did have to delay bringing all the employees on board at this time.
- Cloud based.
- Communication.
- Dedicated team to help.
- Accessibility once the sale has been made.
- I don't think we have the package you are asking about yet.
Do you think Paychex Flex delivers good value for the price?
Not sure
Are you happy with Paychex Flex's feature set?
No
Did Paychex Flex live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paychex Flex go as expected?
I wasn't involved with the implementation phase
Would you buy Paychex Flex again?
No