review
June 07, 2021

review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We have used Paychex since 2009. We recently have been urged to migrate to Paychex Flex and were told all clients would be. We received many calls to sell us on this platform and finally decided it was in the company's best interest to join the masses with this updated version. Once we agreed to upgrade, we literally heard nothing and had many problems. The team of support was nowhere to be found and I had access to nothing that I needed. I had to hunt down administration and go back to any communication I got to try to get answers. It has been resolved, but I have many reservations and have asked if we could go back to what we had. That is not an option and we did have to delay bringing all the employees on board at this time.
  • Cloud based.
  • Communication.
  • Dedicated team to help.
  • Accessibility once the sale has been made.
  • I don't think we have the package you are asking about yet.

Do you think Paychex Flex delivers good value for the price?

Not sure

Are you happy with Paychex Flex's feature set?

No

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

No

I would not recommend this until all the problems have been resolved.

Paychex Flex Feature Ratings

Employee demographic data
10
Direct deposit files
10
Update personal information
10
Not Rated
Ability to combine HR data with external data
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated