Paychex Flex - well worth the price if you need outside HR and payroll!
June 07, 2021

Paychex Flex - well worth the price if you need outside HR and payroll!

Ellen Scordato | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

As one of the partners and owners, I'm responsible for taking care of payroll. I have many other responsibilities, and payroll can be very time-consuming, and answering questions and providing documents to employees is time-consuming as well. Paychex Flex lets us outsource much of this work and allows employees to access the documents they need on their own.
  • Lets employees get their own paystubs.
  • Lets us access tax documents rapidly and easily.
  • Lets employees update their contact info, like their address, easily.
  • I'd like to see more tutorials showing employees how to use it themselves.
  • I'd like to see clearer names for reports.
  • Improved HR efficiency.
  • Saved time--for both partners and employees.
  • Greater trust in info for the employees.
Our CSRs have been uniformly helpful and responsive. They respond quickly and accurately. Always polite and helpful.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Great interface on the web. Easy to grasp and use.
It's great for small companies without large HR or finance departments. It's less appropriate for giant companies that already have those functions in-house.

Paychex Flex Feature Ratings

Employee demographic data
10
Employment history
10
Pay calculation
7
Off-cycle/On-Demand payment
10
Direct deposit files
10
Reimbursement management
Not Rated
Approval workflow
10
Balance details
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
Report builder
10
Pre-built reports
10