A Priceless Tool in an Inexpensive Toolbox
June 21, 2021

A Priceless Tool in an Inexpensive Toolbox

Kara Foster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We are utilizing Paychex Flex across our entire organization for payroll and for retirement accounts.
  • Paychex Flex allows a simplified one-stop shop for employees to access their pay records, tax records, and their retirement accounts.
  • Paychex Flex takes tax filing burdens off our shoulders.
  • Paychex Flex helps us stay in compliance across the many states in which we work.
  • Sometimes the general ledger journal that comes over from the GL team doesn't match up with the Cash Requirements report from the payroll team.
  • It would be nice to have a better safety net in place to ensure that new state withholding and unemployment tax accounts are set up and activated accurately with both the payroll side and the GL side of Paychex.
  • Sometimes there seems to be a bit of a disconnect between the payroll specialists and the GL team regarding communication with our state tax accounts. It seems that sometimes one side can't correct something that they can see needs to be corrected and that they have to wait on the other side to accomplish this.
  • We are a small business with our fingers in many different states; without the help of Paychex compliance in all those states, we would have to hire multiple people to accomplish the task that one of us can currently accomplish.
  • Because of the ability to offer our employees a retirement plan through Paychex, we do not have to spend extra money hiring outside financial advisors.
Even when I do run into a glitch or problem, there is always someone at Paychex who seems to be able to address and/or fix the issue.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Although I occasionally run into a small glitch, Paychex Flex is extremely user friendly for a very complex set of functions it offers. I think its value vs. cost is extremely reasonable as well.
If you have to report payroll and taxes to more than one state, Paychex Flex is so incredibly helpful in managing all the requirements of the various states. But, even if you only report payroll to one state, the comfort of knowing Paychex is there to help you meet your tax compliance needs is worth so much!

Paychex Flex Feature Ratings

Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
10
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
New hire portal
10
Manager tracking tools
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated