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Paychex Flex Review
July 26, 2021

Paychex Flex Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I use Paychex Flex for my small business to efficiently pay Star and take care of paying payroll taxes. Makes it simple and easy.
  • Simple to set up for new employees.
  • Very easy to process payroll, even with bonus and incentives added.
  • Tracks 401k contributions.
  • Would like to see the cash needs for each payroll to clearly show what total cash, with taxes, needs to be available each payroll period. This would aid in more accurate transfers of cash into payroll account
  • The greatest ROI we receive is the time saved in efficient payroll processing.
  • We utilize the onboarding process although parts are not overly intuitive until after you have used the process
N/A
Sometimes the response times are longer than desired. But the help is always efficient and detailed.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Some areas are not as intuitive as I feel is possible. However, once learned the processes are easy to follow. This may be amplified on my end because we don’t have a high volume of turnover or new hires
In my experience and observations, Paychex Flex is well suited for any small company. The primary negatives are the price is higher than other services available and sometimes getting a response from customer service rep can take 24-36 hours.

Paychex Flex Feature Ratings

6.5
Employee demographic data
6
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
7
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.3
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated