Flex Review
August 04, 2021

Flex Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Company-wide usage for Time & Attendance, Payroll, and Flex. Other areas used include Analytics, HR, BenAdmin, and Retirement services. It automates processes for streamlined production of timekeeping and payroll.

Pros

  • Automation, combining multiple processes into one hub

Cons

  • Multiple glitches are experienced at random times. We frequently have problems with the facial recognition software for the kiosks, have had random deductions blocked on payroll, and had salary employees attempt to be double paid, to name a few examples.
  • Streamlined the payroll/time and attendance process by having everything in one place (Positive), but manual entry is required most of the time due to the kiosks not recognizing our employees (Negative).
We are looking into ADP and similar companies that can provide the same products and services. We are not done with our research, so it is difficult to assess the strengths and weaknesses between Paychex Flex and its competitors.
Our first representative was extremely helpful, but getting her time and attention was hard at times due to her frequent absences. It took nearly 1.5 years to get everything ironed out from implementation to a smoother process due to taxes and other issues that needed to be corrected from the start. We have had some glitches with pay rates that caused some issues, but instead of scheduling upcoming pay increases, we submitted them the day they are effective as the changes didn't take previously.

Do you think Paychex Flex delivers good value for the price?

No

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

No

Overall due to the glitches experienced.
This platform may be better suited for those who do not need to clock in and out as the facial recognition software has a hard time recognizing employees, frequently displays errors with the connection or customer ID, and seems to operate with minimal moving parts. The more things are in motion, the more times we find errors that have to be addressed. The vacation balances between Paychex Flex and Time & Attendance have never fully matched which causes problems for administration by supervisors and HR. I believe this platform has much potential but has some bugs that need to be fixed which don't appear to be a priority.

Paychex Flex Feature Ratings

7.3
Employee demographic data
8
Employment history
7
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.4
Pay calculation
7
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
5
Reimbursement management
5
6.3
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
5
7.0
View and generate pay and benefit information
6
Update personal information
8
View job history
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

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