Overall Satisfaction with Paychex Flex
We use Paychex Flex to keep track of employees, pay our employees, and do all payroll-related reports, taxes, etc. Human Resources uses it to enter payroll and store employee information. Our accounting department uses it to run reports, track hours paid, etc. We just switched from Paychex Preview last year, and it has been a good update. It is easier to use, and I always get my questions answered as they come up.
- Ease of use.
- Documents and articles to help answer any questions.
- Keeping me organized with all the features available.
- When adding an employee and address, it would be nice to type AZ, for example, instead of typing an A and only getting one option and having to scroll through the A's.
My rep is very helpful whenever I call or email. He can send me tips to help any situation, and he has researched some problems for me and helped me find a solution. If he's not available, the others on his team have been very helpful as well.
Do you think Paychex Flex delivers good value for the price?
Are you happy with Paychex Flex's feature set?
Did Paychex Flex live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paychex Flex go as expected?
Would you buy Paychex Flex again?
I only did Paychex Preview for a few months before we switched to Paychex Flex, but Paychex Flex is so easy to use, understand, and find what I need. I have really been happy with our upgrade to Paychex Flex.
Easy to use; easy to understand. My rep is very helpful when I reach out with questions and things I don't understand. I actually use Paychex Flex for two different companies, and one uses the time and attendance feature, which makes doing their payroll so easy! The other company has a different way to track time, and it takes me a little longer to input the time, but it's still saving me hours from the way we used to do payroll.