Overall Satisfaction with Paychex Flex
I used Paychex Flex to manage the payroll of church staff and the church preschool staff. Payroll is bi-weekly (twice a month), 8 staff are paid twice a month, 20 staff are paid once a month. Paychex Flex is able to support this varied payroll and charge accordingly. As a volunteer Treasurer of the church, using Paychex Flex greatly simplifies payroll management and payment of federal and state payroll taxes and producing the yearly W-2s. Prior to 2016 when I started using Paychex Flex, I managed the payroll using spreadsheets for each staff member, I had to print the checks and distribute the checks, each month I had to complete and submit the federal and state payrolls taxes, and then quarterly prepare the 941 reports for Federal and state and submit online. Creating the W-2s was a monumental task summarizing the payroll, getting a W-2 spreadsheet prepared and then manually entering the numbers into the online Federal system. Manually managing this is very time consuming and open to making mistakes. I was not sure that Paychex Flex would be the answer, especially having to pay for the service. But I was pleasantly surprised at how easy the online application is to use. It provides data storage of the staff information, the ease of entering the payroll data each payroll, the great reports that Paychex Flex produces with each payroll, the federal and state payroll tax payment service, quarterly submission of federal and state 941 reports, the direct deposit for staff payroll, and preparation and distribution of W-2s. I can't forget the great support I received from my payroll specialist. Switching to Paychex Flex relieved me of time consuming tasks, provided me the assurance that everything was correct, provided the staff a way to track their pay and receive direct deposit, no more waiting for paper checks.
- Great reports; My favorites are the Cash requirements and Payroll Journal
- Managing submission and payment of Federal and state taxes
- Great support from their call center and having an assigned payroll specialist
- Paychex Flex is a wonderful online application to enter payroll, maintain staff information
- Providing direct deposit for payroll
- Reasonable fees and willingness to work on prices for services
- I use only Paychex Flex. I cannot think of any areas where I would suggest improvement. Paychex Flex seems to always be one step ahead in dealing with issues. When the 2020 PPP program was introduced to aid businesses deal with the economic impact of COVID, Paychex Flex added tools to help with preparing reports to qualify for PPP and then when it was time to apply for forgiveness, provided the tools and reports to help with this. Now they are helping with the ERTC credits.
- Efficiency
- Time savings
- Improved compliance with Federal and State payroll tax reporting and payment and W-2 preparation and distribution
- Improved reporting
- Direct deposit payment
- Confidence in calculations of taxes and payroll preparation
Positively - I use all the payroll reports. I save them on my Treasurer laptop and also print them and file them in a notebook stored for each payroll. I use the Cash report and the Payroll journals every payroll which are key to my updating the accounting system. During Covid, I used the reports and other specially developed Paychex Flex reports to help apply for the PPP loan. Later used the reports and specially developed Paychex Flex reports to apply for forgiveness for the PPP loan we received. Paychex Flex reports were key to the church receiving approval for the PPP loan and later for the forgiveness of the loan.
I have been contacted many times by ADP to switch to their payroll system. I'm not sure which ADP product I looked at. I have seriously looked into switching. But ultimately chose to stay with Paychex Flex. I am comfortable with the online tool, the fee system, the customer support, the payroll features offered and the confidence that things will be done right.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes