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User friendly
Updated October 03, 2023

User friendly

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I use Paychex Flex on a weekly basis to process my Companies payroll and have my 401K plan automatically uploaded weekly to eliminate human error. I wish the system was more user friendly when I am entering new hires. I am currently the only person to use Paychex Flex at my company other than our employee portal to review weekly pay stubs.
  • Payroll is processed very quickly
  • Payroll Reports are ready within minutes
  • The uploading of our 401K is great.
  • Customer service is outstanding.
  • adding new hires
  • Changing employee to different departments
  • It would be good if you could customize reports
  • The payroll grid needs improvement
  • Processing payroll electronically save a lot of time.
  • Allowing employee to make changes is a big-time saver for Hunman Resorces
I have not used the reporting
Paychex dedicated Service Representative and team our outstanding! The response time is very quick. The in line chat does not answer your questions. There is a lot of room for improvement with this service.
Paychex Flex is somewhat compatible to ADP TotalSource. Total source payroll grid was much easier to navigate

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

I think Paychex Flex has some room for improvement especially with on line chat
Paychex Flex is very easy to navigate for processing payroll and get weekly reports in a timely manner. I enjoy having a dedicated customer service representative to answer any questions I have. The response time is fantastic. The help button needs improvement it does not answer your question at all instead it mentions topics not related to what you are asking.

Paychex Flex Feature Ratings

8.3
Employee demographic data
7
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
6.0
New hire portal
6
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Relationship with Paychex, Inc.

The sales process was explained in detail how the system worked. I was provided with on-line tutorial on how to navigate the Payroll Flex system.

Using Paychex Flex

Evaluating Paychex Flex and Competitors

Yes - Advantage payroll
  • Ease of Use
We liked to be able to process payroll electronically. We like the fact that Paychex Fles was easy to use.
n/a

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, I did not know it was an option.
My dedicated support person/team is always extremely helpful. I always get prompt responses; my issues are always resolved in a timely manner. I has an issue where I was unsure how to perform a task my dedicated support person completed the task for me and provided me with step-by-step instructions for future reference.

Using Paychex Flex

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • adding new hires
  • processing payroll
  • weekly reports
  • on-line chat
Yes - The mobile interface works quiet well I am able to process my payroll directly from my phone if necessary.