Paychex Flex Review
July 11, 2025

Paychex Flex Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use it to do payroll. The scope wasn't great, I'll be honest. I felt that the customer's service was lacking, so we're actually leaving Paychex as of mid-July.

Pros

  • N/A

Cons

  • Honestly, it feels like their customer service had gone more and more downhill after the last few years. It seemed like anytime I tried to get help, I was pushed away. It was very hard to get in touch with people and they sent some really rude emails to my company owner when he asked them to stop sending him as many sales emails because he wasn't directly involved with the company daily. And one of the sales reps was actually pretty catty back to him. So that was kind of like the final nail in the coffin.
  • Negative

Do you think Paychex delivers good value for the price?

No

Are you happy with Paychex's feature set?

No

Did Paychex live up to sales and marketing promises?

No

Did implementation of Paychex go as expected?

No

Would you buy Paychex again?

No

I mean it was a pretty simplistic platform, but to do anything more than the basic payroll was complicated and not very well directed. The instructions were not good. And anytime you went to go get help from them, they said, well, you just need to go online and read these instructions, which are very unclear.
I guess if you're a huge company that's just trying to push numbers through and never needs more nuanced help, it might be a good product for you. But for me it was just hard to accomplish anything with them and hard to get a response. So like I said, after five years we're leaving.

Paychex Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

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