terrible support, but an older version works well once it is running without issues
January 22, 2021

terrible support, but an older version works well once it is running without issues

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with PCLaw

Our firm is an association of independent practices (myself and one lawyer for now, but we plan on having a third lawyer before the end of the year). The other lawyer has been with PC Law for years, though I have been using CosmoLex. I decided to make the switch to PC Law to make things easier across the firm as the assistants will work on files for both lawyers.
  • Quick - reports generate faster than Clio or CosmoLex
  • Efficient data entry
  • When set up properly, it speeds up a lot of different tasks
  • Outdated - user interface is not very intuitive and appears old
  • server based - IT needs to be involved to solve some issues
  • support is very slow to respond
  • Efficient billing system
PC Law is quicker and cheaper. With CosmoLex, I found that I waited a little longer for reports and documents to generate and for transactions to be saved. In all other areas, I found CosmoLex to be better as it is more intuitive to use and the user interface is clean and easy to use. CosmoLex does not provide a receipt when receiving funds for some reason, which is something that I like about PC Law.

When entering data, you can enter the data for multiple entries at a time whereas with CosmoLex, you enter the data for one transaction/billing/expense/etc, and then you have to save it before going on to do another entry. This doesn't take too long, but there is often a delay of a few seconds which is very frustrating when you are used to the speed of PC Law.

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PC Law is well suited where your support staff is already familiar with it. If you will be training your support staff to use PC Law, it takes a fair bit of experience to be able to use it efficiently. It also requires a server, so if you are a smaller firm and you do not already have a server, there are probably better alternatives.