Mixed Knowledge, Mixed Reviews
December 06, 2021

Mixed Knowledge, Mixed Reviews

Karen McKinney | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Penelope by Social Solutions

We use Penelope [by Social Solutions] as our client data base, client information, clinical counselling notes, attendance tracker for individual and group program sessions,accumulating data for reports
  • is a powerful system that offers a lot
  • easy access to pulling the reports
  • Trigger warnings to share with and between manager and employee
  • There is more than we can use on this system
  • Some learners watch by video and others need to have a verbal walkthrough so providing a training or support package that is reasonable to a non-for-profit of 18 staff members and really only 12 using the Penelope by Social solutions system
  • its a great system for pulling data if all staff use the system appropriately
  • essential for our data pulling and reporting
We are using the data to generate our numbers for funders but as of yet are not implementing the visual dashboards
Sorry, I don't remember the names of the systems

Do you think Penelope by Social Solutions delivers good value for the price?

Not sure

Are you happy with Penelope by Social Solutions's feature set?


Did Penelope by Social Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Penelope by Social Solutions go as expected?

I wasn't involved with the implementation phase

Would you buy Penelope by Social Solutions again?


Clinical notes documentation, attendance is working for us well. Our issue is the complexity of the system for our small agency and the time it's taken for staff to acquire the knowledge to use the system to its fullest range