Might not be best for a small private pay company.
December 06, 2021
Might not be best for a small private pay company.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Penelope by Social Solutions
We use it to document services and invoice for social services and financial support we offer to individuals living with a mental illness or disability.
- coding for different engagements rendering services and costs
- storing demographic information
- storing collateral contacts
- assigning workers to people served
- we are a private pay company - so we need invoices that make sense to private payers not managed care company's. Penelope by Social Solutions has been exceedingly difficult with this goal.
- Too many logins our admin also has cases she /he supports so that's two log-ins right there. Then there are log-ins for tickets, online training sites for basic Penelope by Social Solutions functionality, sandbox instances, and training databases mocked up like our system. We are constantly stymied by this as it feels impossible to track.
- Also, there are way too many contacts that "handle" our organization - we are never contacting the right person for whatever issue we are experiencing.
- Honestly, [I feel like] Penelope [by Social Solutions] makes our time less efficient. We are constantly getting bogged down in the critique I've already mentioned.
- We are hopeful that the takeover by social solutions will improve things.
Do you think Penelope delivers good value for the price?
No
Are you happy with Penelope's feature set?
No
Did Penelope live up to sales and marketing promises?
Yes
Did implementation of Penelope go as expected?
I wasn't involved with the implementation phase
Would you buy Penelope again?
No