Personify360 gets it right at the right price!
August 02, 2018

Personify360 gets it right at the right price!

Ryan Husbands, MBA, CPA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Personify360

Personify360 is used by my organization, a major non-profit organization active both in the US and Europe, to track our membership base. It maintains all member related information and underpins all related billing activity, which is a major source of revenue for us. While it is used mainly by our membership department, the data it provides us influences just about every aspect of our organization as it's tied to a big part of our earnings.
  • What I really like about Personify360 is that, above all, it is easy to use. Individual member files are easy to maintain and edit as needed.
  • Personify360 also gets a lot of points for its presentation. We find it simple to understand as a lot of the interface is very intuitive for users. This goes for first time users, which in turn makes this software relatively easy to train new staff on.
  • Lastly, Personify360 does a good job of disseminating information. As an organization, we've gained a lot of insight into the inherent data compiled through logging our membership base into the software.
  • I believe that some of the different modules could perhaps be combined together. As a non-profit organization, we are very sensitive to cost. So sometimes we're forced to go without some of the desired functionality of additional modules due to cost, which is of course a negative for our operations.
  • In my opinion, Personify 360 is not the more 'known' CRM software on the market. This can make it harder to find people with previous experience on it as compared to some other competitors.
  • Personify360 has a had a very positive impact in that its functionality has allowed us to pursue membership leads that we wouldn't have otherwise. The data it's allowed us to collect has made us much more efficient in our membership acquisition activities. It has also allowed us to be more responsive to our current members' needs.
  • The efficiency we've gained in regards to our membership base has allowed us to be more ambitious with our membership drives as we now have the data to back us up. It's certainly given us a new dimension in terms of growth strategy.
Although my usage of Oracle software was different in nature to Personify360, I prefer the Personify360 interface as it I found it more easier to use and needing less training to accomplish my tasks. I also believe that Personify360 was a less expensive option, while still offering essentially the same functionality. I can't speak for the support aspect of this software, as we never really need it!
Personify360 is a very robust CRM, so it can be a valuable asset to any organization that needs to monitor or track large groups of individuals, be it clients, members, subcontractors, etc. Due to the size of our organization, we have not really pushed the limits of the software's capacity. Nevertheless, its price point made it a very viable option for us when we reviewed it against our competitors. Installation and adoption was generally painless, and we've had no issue with it on the IT side of things.