It's free - what's not to like!
Overall Satisfaction with pfSense
It's a firewall that will compete with any "enterprise" firewall solution and often kicks the paid-for competition into touch. The fact that it is community supported is a big advantage as it is always at the cutting edge of security and support. It's a firewall for technologists first but once installed even the non-technically minded can take advantage of an outstanding network security solution. The latest version of pfSense provides a much improved GUI that will appeal to the less technically minded but it still retains the same level of rich functionality.
Pros
- Easy and quick to change firewall rules - no painful re-loads or reboots (!) like some firewall solutions
- VPN support is excellent and so fast as hardware acceleration is supported
- Large set of free add-on tools
- Multiple hardware platforms supported
Cons
- Quality of service and traffic shaping setup could be better but the answers are usually on the pfSense forums if you look
- Non-technically minded will lose patience but it's designed to be a fully-fledged firewall so it's not surprising
- It's free
- It doesn't go wrong
pfSense was chosen due to its excellent community support and forums
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