Good for what they do, but not all the features we need.
January 30, 2020

Good for what they do, but not all the features we need.

Brad Meinen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PieSync

We were using it to sync several softwares and their data together. It was only used for one of our business units as it worked with multiple systems that we used in that business unit. It synced contacts between our previous CRM and our previous Marketing Automation tool. We have since moved on to a new CRM and a new Marketing Automation tool. We moved on from Pie Sync, because we wanted not only contacts to be synced but also activities to be synced, from the Marketing Automation tool to the CRM.
  • It does well at what they say they do.
  • It's easy to set up.
  • It's not as robust as what we needed (we switched to Zapier to get contacts and activities to sync).
  • It's good at getting contacts into our CRM for Salespeople to start contacting -- thus helping move along the sales process.
  • It's not good at getting the Sales Reps all the data they need to see what activities that contact has taken part in, or what emails they received.
PieSync is much less confusing, and from what I remember, cheaper. But if you need a more robust solution to get more data from system to system, you will need to find something other than PieSync. Zapier can be confusing and complicated to setup. And as you get more and more into the weeds with Zapier, you start realizing that you need to upgrade from plan to plan as you add these more complicated steps.
I never had to deal much with support because it was pretty straightforward to set up.

Do you think PieSync, from HubSpot delivers good value for the price?

Yes

Are you happy with PieSync, from HubSpot's feature set?

No

Did PieSync, from HubSpot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PieSync, from HubSpot go as expected?

No

Would you buy PieSync, from HubSpot again?

Yes

They are very good at connecting with a lot of different softwares, and they are really good at syncing contacts between systems. But if you are looking for more functionality, you may need to look elsewhere (like Zapier). At the moment we use neither PieSync nor Zapier since our current CRM and Marketing Automation tool sync directly with each other.

PieSync, from HubSpot Feature Ratings

Pre-built connectors
10
Connector modification
8
Support for real-time and batch integration
10
Monitoring console
9