SharpSpring from Constant Contact

SharpSpring from Constant Contact

Customer Verified
Top Rated
Score 7.8 out of 10
Top Rated
SharpSpring from Constant Contact

Overview

What is SharpSpring from Constant Contact?

SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investment. The platform, open architecture and customer support, along with flexible contracts, aim...
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Recent Reviews

Decent Platform

8 out of 10
June 23, 2022
We use the SharpSpring from Constant Contact for the following: tracking ROI and progress with sales leads; social media planning; …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (496)
    9.0
    90%
  • Email deliverability reporting (813)
    8.8
    88%
  • Lead scoring and grading (488)
    8.6
    86%
  • Dashboards (484)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

2 videos

User Review: New Businesses Will Find SharpSpring To Work As A Great Place To Start With Marketing
03:11
SharpSpring Review: Is Not Only Used Effectively By Marketing Co, But Recommended In Client Use
02:56
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Pricing

View all pricing

1,000 Contacts

$399

Cloud
per month

2,500 Contacts

$499

Cloud
per month

5,000 Contacts

$699

Cloud
per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://sharpspring.com/pricing/?utm=tr

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Why Your Business Needs Marketing Automation - SharpSpring
01:17
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns and track results.

7.4Avg 7.6

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.9Avg 7.6

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.6Avg 7.5

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7Avg 7.4

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6Avg 7.4

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.1Avg 7.4
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Product Details

What is SharpSpring from Constant Contact?

SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investment. The platform, open architecture and customer support, along with flexible contracts, aim to drive real results for a growing business or digital marketing agency.

SharpSpring from Constant Contact Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

SharpSpring from Constant Contact Screenshots

Screenshot of Create striking emails in real-time with the “what you see is what you get” editor in SharpSpring. Continually preview the finished design with an intuitive split-screen view.Screenshot of Gather all of the important data on prospects in one place, including contact information, site visits, list memberships, social notes, email interactions and lead score.Screenshot of Far more powerful than standalone solutions, SharpSpring Chatbots are deeply integrated and take full advantage of SharpSpring’s marketing automation and CRM platform. SharpSpring Chatbots can capture leads, increase leads scores, kick-off automation events, schedule meetings, send content, and seamlessly perform hundreds of other powerful sales functions.

SharpSpring from Constant Contact Video

What is marketing automation and why does my business need it? In the world of marketing, the asks are often time-consuming and challenging. That is where marketing automation comes in to make your life easier, so that you can focus on and achieve your goals. Marketing automat...
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SharpSpring from Constant Contact Integrations

SharpSpring from Constant Contact Competitors

SharpSpring from Constant Contact Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian

Frequently Asked Questions

HubSpot Marketing Hub, Adobe Marketo Engage, and Pardot are common alternatives for SharpSpring from Constant Contact.

Reviewers rate Lead nurturing highest, with a score of 9.4.

The most common users of SharpSpring from Constant Contact are from Small Businesses (1-50 employees).

SharpSpring from Constant Contact Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)56%
Mid-Size Companies (51-500 employees)43%
Enterprises (more than 500 employees)1%
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Comparisons

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Reviews

(1-25 of 520)
Companies can't remove reviews or game the system. Here's why
Alvaro Pastor Vara | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
One of the best marketing automation tools at the market. I firmly believe it is a great tool for agencies to bring the automation power to big, medium and small businesses. It is great to start an inbound marketing project at your client, because you can assign different prices for the license depending of the type of client. CRM included, automation, media center and a lot of powerful functionalities for a lower price than the competitors. It's remarkable that the support team and time response are fast and problem solvers. Keep doing great job SharpSpring!
  • Pricing
  • Functionalities
  • Support
  • Social media: we need to post videos and galleries!
  • More native integrations, a lot with Zapier but is more difficult than bringing into the tool.
  • Analytics back please!!
Starting an inbound project with a new client, I highly recommend to include SharpSpring as an option because, for example in Europe is not so well known as other solutions. Believe me that, we could cover at least the 90% of the requirements that other tools like HubSpot offers for medium size companies.
Score 10 out of 10
Vetted Review
Verified User
  • Sales Pipeline
  • Sales Report
  • Marketing Automation
  • Life of Lead
  • Email Automation and Email Marketing
  • Landing Page Builder
  • Email Layout
  • Mobile Apps
I have used several CRMs and SharpSpring is really the best and most efficient CRM. You can Track all of your Marketing effort at the same place! The implementation of the system is very simple and fast. You can track your visitors, Prospect, Automation Campaign, Follow up email, Sales Pipeline, Sales, Sales Report, etc! It's all inclusive! The support listens to our recommendations and the platform evolves every month. I will definitely continue to suggest this CRM to my clients
Marcos Yudici | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
A very complete tool to control all your Digital Marketing and the relationship with your customers. Sales modules, marketing, reports, landing pages, forms and a lot of resources at your disposal. The best feature is that it has a native connection with most of the common tools... It should be a must in your company!
  • Email Marketing with "friendly user" templates
  • Easy way to analyze and to have results of everything with the reporting area
  • Superb customer service
  • Easy connectivity with all the tools that you already use it...
  • It is very complete and the truth is that I don't miss any functionality...
  • They are very strict about the quality of your database and sometimes require you to talk to their compliance department to confirm that you are doing things right...
It is a very comprehensive tool and easy to connect to other data sources. In my sector (hotel industry) it is common to have a booking engine, a PMS, a Channel Manager and different data sources and SharpSpring makes all these connections easy... Once you have everything connected you discover the full potential of the tool and all that you can do in terms of automation... It's amazing!
Ryan Turner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We used SharpSpring for several years, both for ourselves and with a few clients. When we signed up, the margins were solid, but they reduced over time making the platform unprofitable for our agency.
  • Contact Management
  • Chatbot
  • Spam responses are overly policed causing constant shutdowns for aggressive marketing teams.
  • Issues with the page and email builder resulted for support requests with no solution.
  • Since the purchase by constant contact, support dwindled and account suspensions due to a handful of spam complaints took days to resolve.
I know some agencies that are geared for content marketing do well with it but as an email sending platform, it fails to impress.
June 23, 2022

Decent Platform

Score 8 out of 10
Vetted Review
Verified User
We use the SharpSpring from Constant Contact for the following: tracking ROI and progress with sales leads; social media planning; tracking automation; lead scoring and more. It helps us identify opportunities and the stage of prospects in the pipeline. It also helps us with projections and budget planning, as well as priorities. I personally use it for tracking marketing efforts, i.e. social media post engagement, email analytics, and landing page development.
  • View of sales leads
  • Social media planning
  • Automation
  • Integration with Zoom Info
  • Better social media - hashtags, tagging companies @xyz, ability to plan same posts on different channels and different time of day
  • Integration with CDP software
SharpSpring from Constant Contact is well suited for most marketing needs and functions. It's relatively easy to create landing pages on our website and use them to push newsletters out to targeted segments. The online help desk is always prompt and takes care of questions. I find the social media tool a little awkward to use in comparison to other tools I've used in the past. That needs some work.
Wayne Ivey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use SharpSpring throughout our entire company. We are using the landing page function, tracking social media, utilizing the automated marketing features, and the automated lead tracking features. We particularly like how everything is fully integrated.
  • Lead tracking
  • Email marketing automation
  • Social media listening
  • I'd like to see SharpSpring become more mobile-friendly for Android users.
  • Navigation can be cumbersome.
  • Would like to see more Constant Contact functionality integrated.
  • More LinkedIn integration.
It seems to me that SharpSpring is best suited to companies that are looking to take advantage of shifts in buyers purchasing habits towards automated, digital, inbound marketing and have annual sales of 1million and up.
inconsistent support and results
Score 9 out of 10
Vetted Review
Verified User
We use SharpSpring for marketing automation including handling our marketing contacts, campaigns, landing pages, website analytics, and more. With SharpSpring, we have a lot more visibility into our leads' behaviours and how they are engaging with our content. This helps us determine their readiness to engage with the Sales team. SharpSpring is integrated with Salesforce so our marketing team can support our sales team, without the need for them to learn a new tool.
  • Customer journey: life of the lead
  • Automations and workflows
  • List management and segmentation
  • Campaign tracking
  • Reporting and analytics
  • Social media scheduling is limited in functionality.
  • Content calendar could be more robust and less manual.
  • Landing page builder is difficult to use.
SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
Score 9 out of 10
Vetted Review
Verified User
SharpSpring allows us to easily integrate email marketing, with client relationship management and tie it all together with a robust marketing automation platform. Everything ties together and lives in one easy-to-use platform that makes it easy for everyone from Jr. Salespeople to Sysadmins to manage and operate the system. Very intuitive to use, and not too bad to maintain, at all!
  • Excellent, customizable CRM system
  • Fully integrated marketing automation
  • Transparent analytics from initial contact through completed sale.
  • Help files could use some work (though the live support is excellent)
  • Price is higher, but offers a robust feature set
If you're working as a digital marketing agency, this platform is for you. Easy client management, single-login access (with full user access controls), an easy-to-use, easy-to-teach interface and more. If you're not an agency, find one who implements SharpSpring, and jump on board with it - it's well worth your small business' time.
Score 10 out of 10
Vetted Review
Verified User
We use SharpSpring to market our webinars with emailers and landing pages. We also use the sales pipeline and life of a lead to convert more leads and increase our overall sales. These features help us capture more leads and nurture them to conversion which we previously could not do.
  • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
  • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
  • Their email builder could really do with an overall back function.
Very well suited for large corporate and any firms looking to utilize tracking and email marketing to the maximum. It is good at nurturing leads and converting them. I would say since SharpSpring is a little bit pricey that I would not recommend it for tiny firms that are in FMCG sectors and that barely utilize email, never mind email marketing.
Rene Spijker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have implemented SharpSpring for our clients and are using it ourselves for Marketing Automation, email marketing, and social media marketing. Our clients are very pleased with the way we create leads for them. SharpSpring gives a lot of insight into the way leads are generated and we use the automation tool also for cross-selling and staying in touch with existing customers.
  • Marketing automation
  • Insight in lead value and status
  • Social media monitoring
SharpSpring is best for clients who want to generate lots of leads and convert them to clients. If you look for a complete solution for marketing automation, social media, email marketing, Google Ads, and a CRM, this is the go-to solution. If you are only looking for email marketing without the rest then this is not the best fit.
Score 9 out of 10
Vetted Review
Verified User
SharpSpring is mainly used as our contact information management software. We utilize the lead scoring and opportunity tracking functions to determine how our Account Reps should focus their time. Drip campaign creation, implementation, and tracking can all be done from within the software. Automated workflows are created often to communicate with a large number of customers, including some while excluding others based on criteria provided by us.
  • Customer support experience is phenomenal
  • Online forums hosted on their website are helpful
  • Automated workflows are easy to work with
  • There's a lack of Account focused reporting/automation (mostly focused on Contacts/Opportunities)
  • Inability to change individual user landing page
  • Limited custom fields/ability to track custom fields across accounts
SharpSpring is well suited for a small to medium-sized business like the one I work for. We have 500 employees, but less than 50 of these employees come in contact with our CRM. We have a team of 10 or so account reps across all locations that utilize SharpSpring daily. For large companies with 100+ daily users, it may be better to use HubSpot or Salesforce.
Gabrielle Dindinger | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Reseller
We currently use SharpSpring in the sales and marketing departments as a marketing automation software and also as a lightweight CRM. It fulfills our needs above and beyond for marketing automation. For CRM, the lead scoring capabilities are fantastic and the tied-in automation free up the sales team for higher-value tasks.
  • The customizable contact manager is a great tool as it allows all of the sales team to sort and filter the way each of them prefers.
  • The email automations are easy to set up (with a little practice, and a bit of logic) and make life so much easier. You can tie them into triggers your leads have stepped into (filling out a form, watching a video on your site, etc.), or simply have them sent out from a tag or a persona assignment (automated or not).
  • The life of the lead is very helpful. Seeing the full story of your lead, in that they may have only filled out a form today, but they've actually been visiting your site for 4 years, is really helpful prior to picking up the phone.
  • While I love the email automations, I do wish they were a little easier to setup. Or it came with templates.
  • The dialer feature definitely has some glitches. One in a while it butchers the number you're calling from and instead of +1(Areacode) it randomly deletes the +1 and then you're calling from +45 or +7.. and your leads ask if you're in Russia (or don't pick up at all...).
I would definitely recommend SS to a team looking for an inexpensive marketing automation solution that has fantastic support (they answer SO fast!) and also needs a lightweight CRM. I don't think this is the right solution for a massive sales team, but for a smaller one likes ours, it's perfect.
Cleiton Silva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I use SharpSpring to track the flow of legal services sales and generate performance reports. SharpSpring helps me control how detailed the negotiation is.
  • Track the flow of legal services sales
  • Sales performance reports
  • Control how detailed the negotiation is
  • Generate files using the data filled in the fields.
  • Add contacts to accounts according to the "@xxxx" domain of their emails.
It is useful to generate control of the sales flow and who is responsible. SharpSpring could help document creation by exporting filled fields to standard documents.
Charlie Van Derven | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
SharpSpring is our CRM and our marketing automation platform. We use if for client processes, marketing, prospecting, sales and all related metrics. The granular lead scoring capability and the marketing automation make it an incredible prospecting and data tool that provides intelligence around industry interests and needs.
  • Leadscoring
  • Prospect and Customer Journey
  • Comprehensive Analytics
  • Email Builder
  • Service
The ability to load all marketing media, including ads through the platform...and associating a unique IP to each contact helps us to lead score and gain particular insight into what is resonating with prospects and where prospects are on the journey. While it is a serviceable CRM, it is a great marketing automation platform. For the price, better than the major competitors.
Tom Mulhern | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
SharpSpring is a complete email marketing tool that we use to reach out to clients and market to new leads. We use the automation tools to create drip campaigns and re-marketing campaigns for potential leads. We also use the page builder to build simple landing pages and sales funnels. The contact manager has the ability to mange our list of 30,000+ without any extra costs.

It used by both our sales teams and client care teams to help the business grow. As a marketer I use SharpSpring to create campaigns that convert to sales and retention.
  • Email Marketing
  • Analytics and Reporting
  • Automation and Drip Campaigns
  • Visual email builder
  • Contact management
  • Blogs
SharpSpring is well suited for small to mid size businesses that are looking for a cost effective way to build email marketing campaigns. It is significantly cheaper than most of it's competitors with all of the functionality of the larger platforms.

It is also a valuable sales tools for companies looking to grow leads and bring in new business.
Paul Bies | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
I use SharpSpring daily to help me manage leads, opportunities, and clients. For my own use… I start each day with SharpSpring, looking at visitors to our site, checking my opportunities, and scheduled events. SharpSpring has introduced a bunch of new tools in 2019/20… chatbots, video conferencing (with share screen capability), a remarketing engine, calendar appointment integration. Beyond the typical automation tools, our company uses it to post social media. We also use SharpSpring to manage our clients in the same fashion.
  • A/B testing for emails and landing pages.
  • Identify anonymous website visitors - this shows company that hits the site - not the individual, but still powerful.
  • Automated workflows.
  • Team video conferencing - with screen sharing.
  • Customer Relationship Management - notes, contacts, engagement, lead scoring, communication dashboard.
  • Email marketing.
  • Not a big fan of the new billing process which requires us to invoice new clients through them rather than invoicing them ourselves. This has caused a number of issues with our clients who prefer single-source billing.
  • Better calendar integration with Mac iCal - currently works with Google calendar which our team doesn't use much. This means we need to copy and paste.
  • SEO tool integration would round this tool out nicely however we do have other capable tools for this.
The original model was very well suited for marketing agencies. I suppose it still is, however they seem to have changed the game plan somewhat with the client direct billing.
I don't think the system is suitable for micro-businesses. Even those with 10-15 sometimes don't understand the value of the platform.
Score 9 out of 10
Vetted Review
Verified User
SharpSpring from Constant Contact helped us to reach out to prospective clients and stay in touch with current clients. It allowed us to track our leads and helped to ensure that nothing fell through the cracks, as we could set reminders and tasks. It also helped significantly with outreach since the acquisition from SharpSpring from Constant Contact.
  • Lead management, it organizes the leads clearly.
  • The interface is easy and it's quick to learn; new team members can pick it up quickly.
  • Clear indicators on past due items help to ensure things don't slip through the cracks.
  • To my knowledge, there isn't phone support, at least not on our plan. Email support seemed sufficient for our needs though.
SharpSpring from Constant Contact is great for our organization in that it's easy to use and easy to learn. The opportunities are clearly visible, it's easy to add custom fields, and it's easy to add information and move leads through the sales pipeline. From a management perspective, it seems to give clear reporting and indicators of the team's tracking to goal.
Score 10 out of 10
Vetted Review
Reseller
Sharpspring has been integral to our mid-size marketing agency. We use it for several clients across the country and have been able to increase ROI and engagement through marketing automation and sales. I would highly recommend SharpSpring to any agency (or company for that matter) to give your marketing efforts a boost.
  • Ease of use.
  • Customer service.
  • Affordability.
  • Load times for the database.
  • Streamlining the menus.
I personally think it is well suited for almost any industry. The sales team is incredibly helpful in our efforts to sell to our clients and the onboarding team is incredibly knowledgeable in helping get new clients set up. Overall, I am very happy with our decision to go with SharpSpring and would recommend it to anyone looking for a powerful CRM with marketing automation.
Kèlene Poyurs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Sharpspring as our own CRM and email marketing platform, as well as the platform that we recommend to all clients in need of a robust CRM, automation and email marketing platform. We use the system for ourselves to send out our monthly newsletters, and for our clients to manage sales pipelines, monitor sales person activity, and send out emailers.
  • Marketing automation and visual workflows
  • Email marketing
  • Sales pipelines
  • Contact management and life of the lead
  • Difficult to pull reports on custom fields
  • Limited functionality on iPad
  • Limited integrations with other platforms, e.g reporting platforms
SharpSpring from Constant Contact is a robust platform for users who will be sending frequent emailers and really want to take advantage of marketing automation. The visual workflow builder for automations and action groups makes it very easy to target users who visit specific pages, open emails or click on links. The sales pipeline is also fairly simple to use, and the sales reports are highly functional for active sales teams. The list-building functionality also makes it very easy to segment audiences based on a number of criteria, such as form fills of specific forms, pages visited, etc.
Ryan Sarti | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Our sales and marketing teams use SharpSpring. After having Leadfeeder for a year, we changed to SharpSpring because we were looking for more functionality. SharpSpring didn't give us everything we wanted, but it was the best overall solution. Sales and finance love the opportunity and pipeline reporting. Prior to SharpSpring, we used Excel to track the pipeline. Cumbersome is probably the best description of that process. With SharpSpring, it is much faster and more streamlined--easier to get a quick glance or a deeper dive.

Marketing uses it to track web guests and trends, emailing, forms, and the marketing automation. Because of SharpSpring, we have a much greater sense of how our customers engage with us. In today's world, that matters.
  • Automated web lead response
  • Automated opportunity creation
  • Email lists
  • Tracking anonymous web guests
  • Pipeline
  • Campaign tracking
  • Tracking cost of campaigns
  • Intuitive layout
  • Deep dives into campaigns
  • Email blast functionality
  • Site speed
  • Bot functionality
Big picture, if you want to understand which companies are coming to your site and what content they consume, SharpSpring does that. You can get some reporting on web traffic, like entrance pages. But you can't get exit pages. You need the complete picture, not just a partial.

The functionality for sending to lists is OK. But I'd like to set things up such that if someone doesn't open an email after three days, I can automatically send another email. Right now, I can't do that.

The campaign tracking is OK. But several improvements would greatly enhance the value that SharpSpring brings to the organization. One is the cost of campaigns. I can't enter the cost of a campaign to see what my cost per lead and cost per sale is. That is fundamental. When looking at a campaign, I can't click to drill down to see a more granular level. I need that.

SharpSpring is a huge program. It does a lot. The good news is that it has a ton of functionality. The bad news is that learning all of that takes time and unless you use features frequently, you have to dig to find how to do some tasks.
January 21, 2022

Great software!

Score 8 out of 10
Vetted Review
Verified User
I use SharpSpring from Constant Contact to automate marketing processes, deploy email communications, and gain insight on our campaigns. I also look at things such as the life of the lead to get a better understanding of how prospects are interacting with us.
  • Email stats such as open and click-through rates
  • Campaign insights to get an overview on campaign performance
  • The email builder is robust and easy to use
  • Improved dynamic content functionality
  • Being able to create sub-accounts
I think SharpSpring from Constant Contact is a great solution for small to medium-sized businesses. It has a lot of useful functionalities, such as marketing automation, email marketing, campaign insights, and more. Their customer support is exceptional and always helps me to find solutions to my questions.
Score 10 out of 10
Vetted Review
Reseller
Sales made easy. Our Sales teams uses SharpSpring from start to finish in our sales process. It is where we manage our contacts. We assign buyer personas for dynamic content. The "Life of the Lead" feature gives us a view of what has been done and how successful it was. We put in notes and can make calls directly from the app. We have our email strategy planned and implemented for the upcoming year. The campaign and List feature allow for quick targeting of our prospects. We track our sales opportunities for ROI and where to increase/decrease our marketing tactics. We also offer SharpSpring to our clients.
  • Email marketing with Smart emails and Mail Sync!
  • Workflows for automation. We use that feature for 80% of our email marketing.
  • We use Sales Dialer as well. It is a game changer.
  • The "Unengaged" list. Allows our team to come up with other strategies for contacting a prospect as well as allowing us to update or delete a contact.
  • Social media. When a contact is shown to have a LinkedIn profile we automatically reach out to connect.
  • When using a list or the advanced feature, after the user makes a change SharpSpring automatically goes back to the contact manager. If I have more changes to make, I have to go back to the list or the advanced search each time. I should be able to stay in the list and have a button to proceed back to the contact manager.
  • Alerts to admin at least 24 hours before admin needs to reconnect Social accounts.
We have had huge success using the email marketing feature in SharpSpring. From design to reporting, it has allowed our organization to be seen by the right prospects in a professional manner while tracking our engagement by campaigns and opens/clicks. This reporting allows our team to update tactics and contact's data in an easy and quick way. The automation feature has really helped us with our follow-up! The Sales Dialer is a game-changer as well as the Sales Optimizer!
Score 10 out of 10
Vetted Review
Reseller
SharpSpring is a go-to resource with all the tools needed for a start to finish marketing - sales solution. It's our CRM and marketing platform; we rely on it to monitor, track and analyze activity and respond in a timely manner. We use it to attract, nurture and maintain prospects/clients. With lead scoring, personas, notification, automated workflows, campaigns and customizable pipelines we're able to keep on top of opportunities. With dynamic emails and landing pages, chatbots and forms we can communicate effectively with targeted messaging.
  • Create dynamic-content emails to segmented lists
  • Create workflows that automatically nurture prospects or provide layers of information to clients
  • Notify sales staff of prospect online activity, send auto email and prompt call or appointment
  • Provides a life of lead history when reviewing prospects
  • Persona and lead scoring help segment prospects and customize automated approach for each
  • Anything that we saw as a weakness or lack has been addressed with improvements/expansions over the past couple years.
We feel SharpSpring is the best option for a comprehensive and effective marketing/sales platform. As a bonus, it's more cost-efficient.
Score 9 out of 10
Vetted Review
Verified User
We use SharpSpring from Constant Contact for marketing automation (email campaigns, webinars, newsletters) to track [the] success of various communications in [generating] leads, see what website activity is generated, etc. [I am] just getting started and will be doing more in the future.
  • Lead scoring
  • Tracking life of lead
  • Landing pages
  • Onboarding process
  • Chatbot designer is awesome but functionality is limited.
I'm new to marketing automation so I don't have other vendor experiences to compare against, but SharpSpring from Constant Contact seems to be simple, powerful, has everything we needed, and the onboarding process is very good. Support is also very good.
November 25, 2021

Great system

Gareth Roberts | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use SharpSpring for the management of our inbound marketing campaigns as well as for the management of contacts. It is used across the organisation to develop leads as well as nurture those leads to sales-ready opportunities. We use the CRM, forms/emails and workflow features, and additional features, for this purpose.
  • CRM features are vast, yet easy to use.
  • Flexibility in the initial set up, with good support.
  • Campaign creation is made easy.
  • Analytics and reporting are basic.
  • Blogging capabilities are minimal.
Should your business require a cost-effective and easy-to-use marketing automation system, where you might not have lots of content initially, SharpSpring would be a good fit. It would also be particularly good should you already have a CMS/functional website where you are looking to improve on your content activities in a more strategic manner.
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