SharpSpring from Constant Contact

SharpSpring from Constant Contact

Customer Verified
Top Rated
Top Rated
SharpSpring from Constant Contact



Great system

We use SharpSpring for the management of our inbound marketing campaigns as well as for the management of contacts. It is used across the …

Great software!

I use SharpSpring from Constant Contact to automate marketing processes, deploy email communications, and gain insight on our campaigns. I …

Popular Features

View all 26 features

Standard reports (470)


List management (482)


Lead scoring and grading (474)


Email deliverability reporting (798)


Reviewer Pros & Cons

View all pros & cons


View all pricing

1,000 Contacts


per month

2,500 Contacts


per month

5,000 Contacts


per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Email & Online Marketing


Lead Management


Campaign Management


Social Media Marketing


Reporting & Analytics


Platform & Infrastructure


Product Details

What is SharpSpring from Constant Contact?

SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investment. The platform, open architecture and customer support, along with flexible contracts, aim to drive real results for a growing business or digital marketing agency.

SharpSpring from Constant Contact Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

SharpSpring from Constant Contact Screenshots

Fully customizable campaign dashboard. Slice and dice powerful metrics into customized reports.Create striking emails in real-time with the “what you see is what you get” editor in SharpSpring. Continually preview the finished design with an intuitive split-screen view.Sales Dialer is a fully-integrated outbound calling solution for high-impact sales teams. The feature enables one-click calling, automated recording, and searchable transcription features, empowering your sales team to optimize the quality and quantity of conversations they have with prospects.Gather all of the important data on prospects in one place, including contact information, site visits, list memberships, social notes, email interactions and lead score.SharpSpring goes beyond the capability of traditional ESPs by providing complete information on a visitors’ activity after they click through from an email. Know every page visit, form fill-out, webinar sign-up, and white-paper download from the email campaigns you send.Far more powerful than standalone solutions, SharpSpring Chatbots are deeply integrated and take full advantage of SharpSpring’s marketing automation and CRM platform. SharpSpring Chatbots can capture leads, increase leads scores, kick-off automation events, schedule meetings, send content, and seamlessly perform hundreds of other powerful sales functions.

SharpSpring from Constant Contact Videos

SharpSpring for Agencies Marketing automation that's the perfect fit for agencies
Why SharpSpring? Marketing automation that's powerful, simple and affordable
Why Marketing Automation? Today's marketers have a lot on their plates, between generating leads, closing sales, and proving marketing ROI. Fortunately, SharpSpring makes this easier.

SharpSpring from Constant Contact Downloadables

SharpSpring from Constant Contact Integrations

SharpSpring from Constant Contact Competitors

SharpSpring from Constant Contact Customer Size Distribution

Small Businesses (1-50 employees)56%
Mid-Size Companies (51-500 employees)43%
Enterprises (more than 500 employees)1%

SharpSpring from Constant Contact Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian


View all alternatives

Frequently Asked Questions

What is SharpSpring from Constant Contact's best feature?

Reviewers rate Lead nurturing and Data quality management and Automated sales alerts and tasks highest, with a score of 8.9.

Who uses SharpSpring from Constant Contact?

The most common users of SharpSpring from Constant Contact are from Small Businesses and the Marketing & Advertising industry.


(1-25 of 633)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
At first, we signed up for SharpSpring for our advertising automation platform. As we have actually learned more concerning the platform we have actually adopted it across the firm and presently make use of the Contact Manager and Sales Pipeline for our sales as well as account administration groups. For advertising, we utilize email, touchdown pages, dynamic kinds, the life of the lead, automated process, and so on. While the individual devices are excellent, SharpSpring really revives when you use it across your entire firm. The CRM is incredibly customizable and also can be utilized throughout a selection of sectors. As soon as set up, virtually whatever can be made use of as a trigger for automation flows.
  • Simple to use
  • Assistence on lead life
  • Overview on the pipeline history and data
  • Our only note is that it can use more combinations recognizing so many services use numerous devices.
SharpSpring enabled us to have our client partnerships instead of letting HubSpot possess the partnership. This has permitted us a tremendous opportunity to scale our company since we can supply a variety of solutions AND the platform to the client when HubSpot doesn't enable that.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Initially, we signed up for SharpSpring for our marketing automation platform. As we have learned more about the platform we have adopted it across the company and currently use the Contact Manager and Sales Pipeline for our sales and account management teams. For marketing, we use email, landing pages, dynamic forms, life of the lead, automated workflows, etc. While the individual tools are great, SharpSpring really comes to life when you use it across your entire company. The CRM is incredibly customizable and can be used across a variety of industries. Once set up, nearly everything can be used as a trigger for automation flows.
  • Marketing Automation - simple to use and effective
  • Sales Pipeline - very customizable for any industry
  • Customer Support - their team is very responsive and knowledgable
  • Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities
  • Dynamic Form Creation - simple to use and very powerful
  • Landing page builder - It is okay but is very basic
  • No native SMS or Push notification integration
  • Reporting - their tools are limited and there isn't an easy way to send it to a different reporting suite
Over the past several years, SharpSpring has become my preferred solution for small to medium businesses. It has probably 90% of the features that you'll find with the enterprise solutions and is much more intuitive than the competition. Additionally, they pretty much include all of their features in the price. There really aren't upsells or upgrades to get more features. Some tools are better than others. I really like the CRM, Email, & Marketing Automation components. The Landing Page builder is okay but very limited and doesn't take too well to custom HTML code. I probably wouldn't recommend SharpSpring for an enterprise-level customer because it isn't as customizable as many of the enterprise-level marketing automation platforms.
For the prices, features, and ease of use, it really is hard to beat.
Darren Winter, MA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
I'm enjoying using it as being able to do everything in one platform as it makes life much easier and it's much more affordable than Hubspot. There are enough tools to keep the most experienced marketer busy to help attract leads through chat, emails, forms, landing pages, etc. to build an audience, re-market, or help troubleshoot sales funnel problems.
  • Support. The support team always reply same day, there is online chat (US times) too.
  • Implementing dynamic content that changes depending on the customer persona is cool.
  • The ability to create a clear sales funnel and track your client through the sales process is really easy and highlights areas where more work and focus might be needed in your sales process.
  • There are some definite bugs such as data fields 'locking' when creating a landing page and the later it becomes editable again.
  • the design side of emails and landing pages is not cohesive. So you have a limited range of fonts in forms but lots of customisation for colours for headings, then the reverse for landing pages.
  • Also, the onboarding process for Squarespace websites is different and this is not mentioned anywhere.
SharpSpring is great for marketing automation newbies and those looking to reduce the complexity of navigating a multitude of apps, introduce efficiency, analyzing customer behaviors, increasing audience sizes, and bringing more commercialism to their marketing efforts.

The user needs to set aside a good month, in the beginning, to get the most out of the software in the long run. There is plenty of support (make sure you budget for the paid support from SharpSpring), you just need to spend time using it and learning.
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Score 10 out of 10
Vetted Review
Review Source
Sales made easy. Our Sales teams uses SharpSpring from start to finish in our sales process. It is where we manage our contacts. We assign buyer personas for dynamic content. The "Life of the Lead" feature gives us a view of what has been done and how successful it was. We put in notes and can make calls directly from the app. We have our email strategy planned and implemented for the upcoming year. The campaign and List feature allow for quick targeting of our prospects. We track our sales opportunities for ROI and where to increase/decrease our marketing tactics. We also offer SharpSpring to our clients.
  • Email marketing with Smart emails and Mail Sync!
  • Workflows for automation. We use that feature for 80% of our email marketing.
  • We use Sales Dialer as well. It is a game changer.
  • The "Unengaged" list. Allows our team to come up with other strategies for contacting a prospect as well as allowing us to update or delete a contact.
  • Social media. When a contact is shown to have a LinkedIn profile we automatically reach out to connect.
  • When using a list or the advanced feature, after the user makes a change SharpSpring automatically goes back to the contact manager. If I have more changes to make, I have to go back to the list or the advanced search each time. I should be able to stay in the list and have a button to proceed back to the contact manager.
  • Alerts to admin at least 24 hours before admin needs to reconnect Social accounts.
We have had huge success using the email marketing feature in SharpSpring. From design to reporting, it has allowed our organization to be seen by the right prospects in a professional manner while tracking our engagement by campaigns and opens/clicks. This reporting allows our team to update tactics and contact's data in an easy and quick way. The automation feature has really helped us with our follow-up! The Sales Dialer is a game-changer as well as the Sales Optimizer!
Gabrielle Dindinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
We currently use SharpSpring in the sales and marketing departments as a marketing automation software and also as a lightweight CRM. It fulfills our needs above and beyond for marketing automation. For CRM, the lead scoring capabilities are fantastic and the tied-in automation free up the sales team for higher-value tasks.
  • The customizable contact manager is a great tool as it allows all of the sales team to sort and filter the way each of them prefers.
  • The email automations are easy to set up (with a little practice, and a bit of logic) and make life so much easier. You can tie them into triggers your leads have stepped into (filling out a form, watching a video on your site, etc.), or simply have them sent out from a tag or a persona assignment (automated or not).
  • The life of the lead is very helpful. Seeing the full story of your lead, in that they may have only filled out a form today, but they've actually been visiting your site for 4 years, is really helpful prior to picking up the phone.
  • While I love the email automations, I do wish they were a little easier to setup. Or it came with templates.
  • The dialer feature definitely has some glitches. One in a while it butchers the number you're calling from and instead of +1(Areacode) it randomly deletes the +1 and then you're calling from +45 or +7.. and your leads ask if you're in Russia (or don't pick up at all...).
I would definitely recommend SS to a team looking for an inexpensive marketing automation solution that has fantastic support (they answer SO fast!) and also needs a lightweight CRM. I don't think this is the right solution for a massive sales team, but for a smaller one likes ours, it's perfect.
Score 10 out of 10
Vetted Review
Review Source
SharpSpring is a go-to resource with all the tools needed for a start to finish marketing - sales solution. It's our CRM and marketing platform; we rely on it to monitor, track and analyze activity and respond in a timely manner. We use it to attract, nurture and maintain prospects/clients. With lead scoring, personas, notification, automated workflows, campaigns and customizable pipelines we're able to keep on top of opportunities. With dynamic emails and landing pages, chatbots and forms we can communicate effectively with targeted messaging.
  • Create dynamic-content emails to segmented lists
  • Create workflows that automatically nurture prospects or provide layers of information to clients
  • Notify sales staff of prospect online activity, send auto email and prompt call or appointment
  • Provides a life of lead history when reviewing prospects
  • Persona and lead scoring help segment prospects and customize automated approach for each
  • Anything that we saw as a weakness or lack has been addressed with improvements/expansions over the past couple years.
We feel SharpSpring is the best option for a comprehensive and effective marketing/sales platform. As a bonus, it's more cost-efficient.
November 25, 2021

Great system

Gareth Roberts | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use SharpSpring for the management of our inbound marketing campaigns as well as for the management of contacts. It is used across the organisation to develop leads as well as nurture those leads to sales-ready opportunities. We use the CRM, forms/emails and workflow features, and additional features, for this purpose.
  • CRM features are vast, yet easy to use.
  • Flexibility in the initial set up, with good support.
  • Campaign creation is made easy.
  • Analytics and reporting are basic.
  • Blogging capabilities are minimal.
Should your business require a cost-effective and easy-to-use marketing automation system, where you might not have lots of content initially, SharpSpring would be a good fit. It would also be particularly good should you already have a CMS/functional website where you are looking to improve on your content activities in a more strategic manner.
Dave Sutton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SharpSpring has become our primary marketing automation platform - we use it extensively for both our sales and marketing departments. We use the CRM daily to track and monitor our sales pipeline. We use the marketing functionality to manage all of our inbound and outbound campaigns to attract and engage new clients. We also use SharpSpring as a white label solution and extend the services to manage several of our clients marketing campaigns as well. SharpSpring is both an enabling solution for our business and also a recurring revenue driver for our business .
  • Low-cost solution
  • Simple and intuitive to use
  • White label option
  • Improve management of billing for managed accounts
  • Provide more variety of templates for landing pages and emails
  • Include more support for on boarding new clients and follow up to assure client success
[SharpSpring is] great for lead management - CRM. Very easy to setup and get a sales team motivated to track their pipeline. Also gives management great visibility to what is going on across the sales team and provides actionable insight for forecasting. On the marketing side, we run primarily email and social media campaigns - SharpSpring is great for managing multi-channel, triggered campaigns where you literally want to “set it and forget it”.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think SharpSpring is very complete and helps our organization to do marketing automation and sales in only one software with every information integrated and tracked. In our company we use email and landing pages with lead scoring to reach our real prospects and with the CRM integrated, our sales team can be in contact with those prospects and maybe close the deal using only one tool.
  • lead scoring
  • Email marketing automation
  • Landing pages
  • Contact management
  • CRM
  • email marketing designer tool
  • landing pages designer tool
SharpSpring is well suited for companies who need a lot of functionalities to automate their marketing, going from a simple email marketing tool and landing pages to a very advanced tool for lead scoring, ads and social media management, and CRM. It is less appropriate to companies in need of only a few functionalities because the cost becomes expensive.
Score 10 out of 10
Vetted Review
Verified User
Review Source
At first, we started using Sharpspring as an automation platform for our company; however, the more we became familiar with its various resources and features, we have officially adopted it to optimize our processes across the whole organization. Today, we use Contact Manager and Sales Pipeline for the sales and account management departments; and we implemented it in the marketing team for e-mails, landing pages, dynamic forms, lead tracking, and, most importantly, automated workflows, which had a very positive impact in our productivity overall. We appreciate the individual tools, but Sharpspring did wonders for team work in general. I would point to the CRM tool as the most important and efficient one for our team in the present moment, since it is very flexible and customizable, and can be applied to several different industries. The new automation flows allowed us to focus on our top priorities, eliminated unnecessary work, and spared us a lot of time.
  • Marketing automation is very effective and simple to use.
  • The sales pipeline is very customizable for our clients, that have many different background industries.
  • The e-mail marketing tool can be highly segmented, which provides us with more assertive communication.
  • The dynamic form creation is very intuitive.
  • The landing page builder is okay but could be improved with more features.
  • A native SMS and push notification integration would be very interesting.
  • I find the reporting tools very limited, and hard to send reports to a different reporting suite.
One of the best things about Sharpspring is how simple and effective the marketing tools are; plus, how customizable the sales pipeline is for any client within different sections of the industry. Also, the e-mail marketing tool is very powerful and dynamic within its content capabilities and the form creation tool is very intuitive and yet very effective. I should also point out how effective and amazing the customer support is; very attentive and helpful team. I believe that Sharpspring could be even better if other features were updated; the landing page builder still lacks some robustness, but it does the job. The platform is also missing out on push notification and native SMS integration, which would really be a plus in our work processes.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sharpspring is used across the whole organization, starting for the marketing using tools for automation in the website (forms and landing pages), triggered emails to inform the public or to conquer new leads, social media management, and all the inbound marketing tools like lead scoring, contacts management and so on. After all, these leads are used by our sales team in the sharp spring CRM tool to manage all the sales actions, going thru first contact to the contract.
  • Landing pages
  • Email marketing automation
  • Sales CRM
  • Forms
  • Email marketing creation tool.
  • Lead scoring tool.
  • Landing page creation tool.
Sharpspring is well suited for companies that want an all-in-one solution for marketing automation (emails, forms, landing pages, inbound marketing, and so on) and sales CRM combined, helping the team to have only one solution and full integration. It is less appropriate if the company needs only one functionality like only landing pages or only forms because it's become more expensive than other solutions that have only one function.
Score 10 out of 10
Vetted Review
Verified User
Review Source
They help me understand where my leads are coming from, which campaign is been effective, with those leads are buying and how my commercial team is dealing with the leads and opportunities, and just by this month, we started to make our customer journey into the platform so we have also our CS on board.
  • Lead managment
  • sales pipeline
  • campaign managment
  • Marketing automation
  • Steep learning curve at the begging
Looking all around the market, you will find sharpspring, with a slightly different business model that can make some eye turn but after you understand you will love it.The fact that you can buy directly from agencies that know the product and already know your objectives and product, is brilliant since no one will understand more your client than their selves and you that is emerging on his market, some platform forces you to buy their onboarding package that in the end, you don't leave with much.A platform with that many features on the begging can be a little overwhelming, but with time, you understand the reason for each feature.I use them for lead management, campaign, sales pipeline, and don't feel that i am using their potential 100% already
Thomas Vassallo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SharpSpring provides us an enterprise solution for all outbound marketing, CRM, lead tracking, lead nurturing and ad retargeting solution. The ability to manage different markting verticals and create drip campaigns that automatically deploy based on their interacion with our content allows us to maintain top of mind awareness in our prospective clients.
  • Ability to track visits to our website, implement drip campaigns to those visitors and retarget ads to visitors based on their interaction with our website
  • Outbound email and social media marketing that can be schedule ahead of time
  • CRM solutions to tract campaigns, opportunities and prospects interactions with our content.
  • It takes a while to fully utilize all features of SharpSpring but they have a great support system to get you what you need to be succesful.
SharpSpring is great for any relationship business that requires nurturing to earn the relationship. Tremendous way to communicate and stay in front of your prospects. The ability to track realtime how a prospect interacts with your content continues to win us relationships. It is great when you can call a prospect as they are reviewing your quote or visiting your website.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Sharpspring’s marketing automation for personalized email campaigns and landing pages, which have allowed our brands to interact more with customers and engage with them at a granular level. Using the marketing automation tool has helped us understand our prospective customer's personas and sales cycle so our marketing campaigns have been more personalized leading to improved costs of customer acquisition. As a digital marketing agency sending leads which in turn be converted into sales to our clients is our priority, with the Sharpsring CRM we are now able to monitor the performance of each of our leads at a granular level and turn efforts into improving the quality of the leads.
  • Cart abandonment emails
  • Lead qualifying through persona analysis
  • Sales Funnel analysis
  • Customer lists provide more detailed customer database
  • eCommerce integration with woocomerce can be simplified
As a marketing automation tool, the Sharpspring workflows are the best, it will allow you to engage with your potential customers, naturing them towards a sale. When combined with the sales CRM tool which scores each lead's potential to turn into a sale, it will it easy to optimize your marketing campaigns.
January 21, 2022

Great software!

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use SharpSpring from Constant Contact to automate marketing processes, deploy email communications, and gain insight on our campaigns. I also look at things such as the life of the lead to get a better understanding of how prospects are interacting with us.
  • Email stats such as open and click-through rates
  • Campaign insights to get an overview on campaign performance
  • The email builder is robust and easy to use
  • Improved dynamic content functionality
  • Being able to create sub-accounts
I think SharpSpring from Constant Contact is a great solution for small to medium-sized businesses. It has a lot of useful functionalities, such as marketing automation, email marketing, campaign insights, and more. Their customer support is exceptional and always helps me to find solutions to my questions.
Diego Jaramillo | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Using SharpSpring as a CRM and marketing automation platform with forms, landing pages, email platforms, and automation workflows for the nurturing process. We are also integrating with third-party software such as Intercom, Landbot, OptiMonk, and Slack. We are combining these tools to boost our sales and improve our customer support and experience.
  • A visual editor to create complex workflows.
  • Integrations with third-party solutions.
  • Forms and list management are pretty easy.
  • Customer support is fantastic, one of the best I've personally experienced.
  • Shopping cart integrations can be a little bit complex, and you definitely need a developer with coding experience.
  • The image management in the email editor could be better.
  • The landing page editor has some room for improvement. Coding skills are needed if you want to do some tweaks in your design.
Pricing is great and well suited for any small or mid-sized business looking for a complete and affordable marketing automation software with a month to month pricing basis. It's less appropriate if your company has fewer than 1000 contacts. In that case, you may want to consider other more affordable options.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use SharpSpring ourselves and with clients for saws and marketing automation. It helps deliver targeting sales and marketing messages. It ensures we can manage every step in the sales funnel. Deliver highly professional collateral including emails, landing pages, blog posts and ads. We maximise return on investment thanks to the standard of the analytics. Effectively track and remarked site visitors. Manage sales teams efficiently.
  • The lead scoring and persona building are excellent.
  • The automation machine is powerful and easy to use.
  • The onboarding and support teams are professional, knowledgeable and friendly.
  • There is an issue with social posting to Facebook mobile that is being worked on. This will deliver a better posting experience.
It is perfect for businesses considering a move to greater automation. It has complete sales and marketing functionality so can minimise the number of applications in a business's stack. If you are considering Hubspot etc I’d definitely include SharpSpring during your research as it’s functionality is so similar and it’s costs are so much less.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SharpSpring from Constant Contact for marketing automation (email campaigns, webinars, newsletters) to track [the] success of various communications in [generating] leads, see what website activity is generated, etc. [I am] just getting started and will be doing more in the future.
  • Lead scoring
  • Tracking life of lead
  • Landing pages
  • Onboarding process
  • Chatbot designer is awesome but functionality is limited.
I'm new to marketing automation so I don't have other vendor experiences to compare against, but SharpSpring from Constant Contact seems to be simple, powerful, has everything we needed, and the onboarding process is very good. Support is also very good.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our business uses to register, capture and organize leads. We use it to follow the joourney of our customers. We use it to track our website antd track emails. We use it for marketing automation. Not all teams use the program. It has also been fundamentl for the sales team, structuring all the new clients. Certainly one of the most complete tools in this segment and with a very good cost when compared to other software.
  • Marketing Automation
  • Lead Tracker
  • CRM
  • friendly platform
  • Diferrent Language
  • Social Midia Features
Excellent platform for sales and marketing. Powerful framework for mapping leads and managing them. I believe that the platform delivers a lot, making the price not absurd. An excellent tool for medium and large companies delivering a lot of value and performance. It's definitely at the top of nominations. In general, it is a program that needs to be thought more about the issue of managing social media and a friendlier interface for those who are learning. Your support is very good making the initial deadlocks to be resolved quickly.
November 04, 2021

I like Sharpspring!

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use this product to schedule content for a few different LinkedIn accounts. Our email marketing department runs drip campaigns and sends out emails through Sharpspring. This is a vital stepping stone toward automation!
  • Scheduling social media content
  • Managing drip campaigns
  • Creating email templates
  • Social media integration
  • Constant Contact being Constant Contact
The content scheduling process is easy to understand and runs without a hitch. Six months in and I'm loving it!
Score 10 out of 10
Vetted Review
Review Source
We not only use SharpSpring internally for lead management and email automation but also resell it to our clients. I train our clients on how to implement the CRM into their business and manage comprehensive drip campaigns for them. It is an excellent choice to introduce email automation since it is incredibly easy to use and the support team is very helpful and accessible.
  • Excellent Variety of Email Automation Triggers
  • Ease of Lead Management Tools
  • Creative Drag & Drop Email Templates
  • Helpful Support Team
  • More Detailed Information When There Are Billing Issues
  • A Dedicated Agency Rep We Can Reach Out To Instead Of A Generic Support Ticket
  • Would LOVE The Capability To Batch Delete Contacts
It's an excellent choice for small businesses who are looking for ways to streamline their sales process and get started with email automation. For large businesses with more that 500 open sales leads at a time, it may not be appropriate since the sales pipeline has a max capacity of 500 opportunities. However, out of more than a dozen clients I have on the platform, 99% of them are extremely satisfied and find the platform easy to use and helpful to tracking ROI.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are a marketing agency that partners with companies to utilize sharpsprint. We create email campaigns, automated workflows, lead scoring, and opportunity pipelines to help nurture warm leads.
  • Workflow Automations
  • Opportunity Pipelines
  • Reporting
  • Customization in Emails
  • Opportunity Automations
  • Less Intuitive
SharpSpring is perfect for the medium sized business who is needing to keep track of leads and marketing and is willing to sacrifice a bit of ease, user-friendliness, and customization for price.
Toby Dagenhart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
While I have been in marketing for 15+ years, I am just now bringing marketing, as a service, to our company. We currently have only two staff members involved in our marketing team, but we do have some very long-trusted freelancers helping us with various aspects of our marketing development.
  • Customer service is the best I've experienced from any company, ever.
  • The tool set is robust and relatively easy to use and understand
  • Specifically, the level and ease of use of the automated job sets is outstanding
  • Some of the email templates are tricky
SharpSpring is perfect for any agency that wants to maximize its ability to offer services for its clients. It contains a robust set of very nicely built tools and systems. I would not recommend it for an agency that does not have someone who is willing and able to work the tool. While it is a fantastic tool, it does require human interaction to get it set up. Once it is set up, however, it will do so many things on its own. Automation!
Again, I have never experienced better customer service with any product. Sincere truth.
Score 10 out of 10
Vetted Review
Review Source
We use it as our own CRM and Email Automation platform. We also resell it and provide support and marketing services for clients. It addresses a mix of standalone CRM and integrated email marketing applications for our customers. Ultimately it's used to communicate, build awareness, lead nurture, and help increase sales.
  • Value - Robust functionality for far less costs than similar offerings
  • Continuous improvement - SharpSpring listens and reacts quickly to make the platform even better
  • Support - fantastic support team - very responsive and competent
  • Agency-Focused - SharpSpring doesn't try to own your clients which is important for us
  • Nothing glaring but as with all SaaS offerings, as the product develops based on adding more and more features, the initial simplicity starts to get lost somewhat. Of course, there is a strong upside to this as well, so it's a trade-off.
Perfect for those looking for the functionality of larger, more established platforms - for less cost! In my opinion, companies with less than 100K contacts are an ideal fit. We have managed one with over 300K for a period without missing a beat, but I suspect companies with millions of contacts would want a more customizable solution (likely one that has been developed for them). We have also found the price-point well suited for entry-level marketing automation relative to competitors in the space.
Score 10 out of 10
Vetted Review
Review Source
We use SharpSpring for marketing automation, crm and sales functions. This platform helps with persona segmentation and recent interaction history to help tailor the first conversation around what the client is interested in solving. We also use SharpSpring as our sales hub, enabling us to make calls to numerous countries through the platform as well as track metrics and opportunities.
  • Marketing Automation
  • Persona Segmentation
  • Recent Site Interactions
  • Sales Dialer
  • Mobile Application
  • Sales Dialer Reporting for recent conversations
Persona Segmentation, Recent site interactions, tracking opportunities and the ability to call numerous countries as our team handles worldwide sales SharpSpring is a great partner without the need to pay for international calls. We also tailor our nurture emails based on the persona segmentation so we can continue to engage with prospects until something clicks for the first demo or conversation.