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Reviews (1-25 of 348)
The main use of SharpSpring by our organization is for lead nurturing and generation through email marketing campaigns. We support these with landing pages. We utilize SharpSprings automation features for creating and executing various workflows. We then send internal notifications and store appropriate CRM info in the system related to the leads. It is being used exclusively by the marketing and sales department. This software allows us to stay connected to our customers/audience, nurture them with relevant info (ex. if they attended our webinar then we follow up with related information and helpful documents), and create collaboration opportunities for our sales team.
- Automating the system to notify sales that a particular lead has taken a certain action on your emails or landing pages.
- Behavior-based marketing allows different triggers to be set so customers experience a customized set of emails, landing pages, and/or content.
- Great customer support and ticket process. Our account manager is great and the live chat has always been helpful.
- Email builder can be a bit clunky at times.
- Needs improvement in creating custom data field history so it remembers old data that was overwritten (without having to use integration with Zapier).
- Trackable mailto: links would be nice.
SharpSpring is currently being used as my core CRM. It's utilized to implement my email automation, leads and lead scoring, sales and opportunities, manage and schedule social media, and much more. My booking is all done through SharpSpring's scheduling feature and I've recently implemented the Chatbot feature on my website.
- Friendly and helpful customer service
- Implementation & on-going support
- Lead scoring
- Marketing automation
- Mobile App Accessibility
- Instagram Scheduling
SharpSpring is a complete email marketing tool that we use to reach out to clients and market to new leads. We use the automation tools to create drip campaigns and re-marketing campaigns for potential leads. We also use the page builder to build simple landing pages and sales funnels. The contact manager has the ability to mange our list of 30,000+ without any extra costs.
It used by both our sales teams and client care teams to help the business grow. As a marketer I use SharpSpring to create campaigns that convert to sales and retention.
It used by both our sales teams and client care teams to help the business grow. As a marketer I use SharpSpring to create campaigns that convert to sales and retention.
- Email Marketing
- Analytics and Reporting
- Automation and Drip Campaigns
- Visual email builder
- Contact management
- Blogs
February 27, 2020
Full-featured marketing automation on a budget
It is used by Marketing for e-mail and forms on our websites, as well as to generate lead lists and follow-up lists for Sales. We are able to easily generate e-mails for our multiple brands, and then extract actionable data. Now, our Marketing has the backing of analytics. Very helpful.
Delivering leads to Sales is also very important, and SharpSpring's Visual Workflow tools allow us to create complex logic flows. Any field in SharpSpring can be used to create workflows, lists, campaigns, dynamic fields, etc. There's complete flexibility, and that's a great thing.
Delivering leads to Sales is also very important, and SharpSpring's Visual Workflow tools allow us to create complex logic flows. Any field in SharpSpring can be used to create workflows, lists, campaigns, dynamic fields, etc. There's complete flexibility, and that's a great thing.
- List generation and filtering
- Automated workflows
- Drag-and-drop email templates that anyone can use
- Email organization should allow for subfolders and archiving
- Lists within lists should intelligently refresh
- Organizations should be able to be filtered and actioned on, much like leads / contacts.
February 26, 2020
Customization and Excellent Support Team - Have it your way! (Stealing from Burger King)
The three main reasons we launched SharpSpring was for 1) branded marketing automation in response to online inquiries 2) digital data tracking relative to sales pipeline 3) marketing ROI measurement - i.e., which campaigns are driving traffic and lead to the most won leads? It's used across the organization - but not all users log into the system to access data. Most users receive notifications from online inquiries. Only half the organization is using the sales pipeline feature (because one side of the business is primarily medical referrals.)
- The ability to create beautiful, branded marketing messages with links to videos or marketing collateral - or to online content.
- Dynamic content - the ability to change the message based on the persona and location.
- Blog - this feature is still a bit weak in that the page name for the page reads "PAGE 1 (or 2, etc.) instead of being a branded URL - or "Company" Blog.
- Reporting - this feature is growing but I would like the ability to include my custom fields in reporting. To me, since the data is there, I'd like to run a report on that. I have figured out I can export data to excel and create reports but that's a little time consuming.
It is being used for marketing, sales, and account management. For marketing it allows us to automate repetitive marketing activities making it easier for a team of 1 to look like a team of 10. For sales, it allows us to host all materials digitally, generate leads, and track activity of the leads that come into the CRM. It also allows us to use the sales pipeline for helping to plan internal resources and know when work will be hitting our teams. For account management, our executives have a full view of all activities, emails, forms submitted, and web pages visited in the Life of the Lead.
- I love having a view of all email engagement, all web pages visited, all forms submitted for a single contact in a single view on Life of the Lead.
- Anytime there is a repetitive marketing task that can be automated, I set up an automation in SharpSpring. It helps a marketing execution team of 1, act like a team of 10.
- The trigger criteria & filters can be a bit frustrating/limiting, and I wish adding a contact to a list was as easy as running a query against a database.
- I wish there were a user permission to allow a designer to disable the landing page CSS that users don't have access to so we didn't have to code "important" tags into the custom HTML to override the system's CSS.
SharpSpring is currently being used by our Marketing Department. We are a small team and needed a program that can do it all. SharpSpring is definitely that program. Right now, we use SharpSpring to create and send out emails to a mass amount of people which you cannot simply do well on Outlook. Its reporting function, email creation, and tracking has helped us send out better emails to get a better open rate. It is also being used internally to automate emails to send to our employees.
It also helps posting on social media quickly and efficiently with their social media calendar. This way I can schedule posts ahead of time for Facebook, LinkedIn and Twitter. If they implement Instagram it would be a slam dunk.
They also offer many tutorials to help you familiarize yourself with email marketing and best practices. I've learned a lot from them and continue to do so. They are there to support you and your business. It has been a nice experience, I know I haven't even scratched the surface on what this can do. It is pretty powerful and I Iook forward to seeing what other problems I can solve.
It also helps posting on social media quickly and efficiently with their social media calendar. This way I can schedule posts ahead of time for Facebook, LinkedIn and Twitter. If they implement Instagram it would be a slam dunk.
They also offer many tutorials to help you familiarize yourself with email marketing and best practices. I've learned a lot from them and continue to do so. They are there to support you and your business. It has been a nice experience, I know I haven't even scratched the surface on what this can do. It is pretty powerful and I Iook forward to seeing what other problems I can solve.
- Cost Effective - Compared to other programs you get a pretty good bang for buck.
- Month-to-month contracts - You aren't locked into a contract, they are flexible and aren't trying to suck you dry.
- Works a bit differently with different browsers - It didn't work with Microsoft Edge with Email creation but switching browsers fixed the issue.
- Landing Page Creation - It's a bit clunky, I would like it to be like Wix. It does restrict me in some ways but it's okay! I can work around it.
We having been using SharpSpring for about six months. We use the software for our own marketing agency business and are starting to introduce and implement it for specific existing clients and prospects.
Our main reason for using SharpSpring is its ability to track and attribute leads. So, it solves the business problem of attributing a person to a lead instead of leads being associated as part of a group of statistics like hits, or visits or engagement.
Our main reason for using SharpSpring is its ability to track and attribute leads. So, it solves the business problem of attributing a person to a lead instead of leads being associated as part of a group of statistics like hits, or visits or engagement.
- Lead tracking.
- Lead attribution.
- Action and trigger that leads to notifications.
- Life of the lead that shows the customer journey or status as a lead.
- I would like to see more hands-on office hours to help with specific problems as we learn the system.
- Technical Support is great, but can be hard to reach on the phone to talk to someone live.
- Email and Landing page features are very structured and takes a lot of effort to design and set up. Maybe more hands-on training hours would help here.
January 29, 2020
Marketing Automation Best Bang for the Buck
I use SharpSpring for my clients for inbound marketing campaigns. With it we can quickly and easily create campaigns, optimize them, and track them.
With that, our most basic "drip" or follow-up communications are completely automated and customizable. Sales data is relayed to the contact manager which can be integrated into CRMs, though it isn't necessary in many cases, and the pipeline tracking and sales automation resulting from this is also efficient and effective.
All told we are able to generate and track leads and optimize key communications channels for conversions.
With that, our most basic "drip" or follow-up communications are completely automated and customizable. Sales data is relayed to the contact manager which can be integrated into CRMs, though it isn't necessary in many cases, and the pipeline tracking and sales automation resulting from this is also efficient and effective.
All told we are able to generate and track leads and optimize key communications channels for conversions.
- SharpSpring provides all the functionality my clients and I need most at a fraction of the cost of leading competitors.
- SharpSpring is a user-friendly application with excellent self-help tools and support.
- SharpSpring is constantly improving its application without passing on costs to subscribers.
- SharpSpring is constantly improving support.
- There are times the application is slow but it is hard to tell where that "fault" lies. Regardless it hasn't caused major problems.
- Email design can be a little clunky. When using our designs using built-in templates, the HTML doesn't always behave.
- Social analytics to connect with campaigns that SharpSpring supports would be nice to have.
We use SharpSpring as the marketing automation, email marketing and sales CRM for our company, and we implement digital marketing programs for clients on the SharpSpring platform. Our agency is a Platinum Partner to SharpSpring.
- Dynamic email marketing platform that seamlessly inserts any database elements into your email messages; easy to use and powerful design features.
- Dynamic landing page builder that easily inserts any merge field into the LP so that your LP is fully personalized to the visitor.
- Powerful sales enablement and automation functions that seamlessly integrate sales and marketing; this platform makes it possible.
- SharpSpring's product team is actually way ahead of me on this. They are releasing new features faster than I can conceive of them.
- Chatbots, live video calling, sales automation are all examples. Best of all, SharpSpring generally rolls all of these features into the base price and does not nickle-and-dime you with add-on charges.
- As an agency partner I would love to see SharpSpring feeding me leads!
April 29, 2020
Economical and POWERFUL marketing automation solution
Marketing automation is the primary problem being solved by our use of SharpSpring. It is used by 75% of our team members and each team member has a particular role/function on the platform. We utilize SharpSpring for marketing automation tools like the chatbot, email automation, and workflow automation. The automation allows our company to maintain a connection to our sales funnel and continue to have a presence in their day-to-day routines which helps us close on our sales.
- Feature development.
- Customer service.
- Great price.
- Incredible automation tools.
- Chatbot.
- Marketing automation.
- Visual design.
- I have had some issues with attempting to manage our agency account and also manage our agency as a client. There are user permissions that can get messed up.
- Visitor Email Notification responses can be confusing at times if you have multiple clients that you are managing in the platform. This is more of a user error on my part.
We use SharpSpring across many departments. The tools it provides helps us with websites, emails, and social media. It gives us the ability to create forms, landing pages, emails, and automated workflows that can take customers down custom journeys. With it's easy to use drag and drop builders, we get to create professional content without knowing code or taking months of training.
- The support is very friendly and usually responds within an hour or two of submitting a support ticket. Their quick responses have been the difference between success and failure when we've faced time-sensitive tasks.
- SharpSpring is very easy to use and offers dozens of help docs and step-by-step videos.
- They listen to their customers! SharpSpring even offers feature requests where the community can make recommendations and vote on desired features.
- SharpSpring offers the ability to customize styling in many ways. However, I wish they had more options.
SharpSpring is being used by our organization to automate our marketing and sales follow-up processes. In addition, we work with our clients to implement SharpSpring effectively, so they also can harness the power of this amazing platform. SharpSpring helps us and our clients solve the problem of manually interacting with potential business leads, tracking our online performance, and helping us determine our direct ROI with our different marketing efforts. It also acts as our CRM to help us keep tabs on our most valuable prospects and existing clients.
- Helps us organize our contact database.
- Helps us automate processes to help us market ourselves, even when we're asleep.
- Provides true ROI tracking, so we can prove the marketing efforts that are driving results.
- The user interface can be seen as clunky.
- Some features, like the email builder, are not as refined as other competing products.
- Would love to see less features done better than more features done not as well.
We use SharpSpring in two ways: to help generate and manage our leads to aid in our company business development efforts and to sell/offer the service to our clients to help them do the same. Currently, our digital marketers, account executives and business development teammates use the platform. SharpSpring helps us keep a close eye on where prospects are in their purchase journey.
- The platform is intuitive and simple to use..
- The pricing model is favorable and more competitive than other options out there.
- The ability to integrate into other systems we use is available.
- We haven't found a use for the content calendar function, compared to other methods we use.
- Lead scoring could be improved.
We use SharpSpring for the management of our inbound marketing campaigns as well as for the management of contacts. It is used across the organisation to develop leads as well as nurture those leads to sales-ready opportunities. We use the CRM, forms/emails and workflow features, and additional features, for this purpose.
- CRM features are vast, yet easy to use.
- Flexibility in the initial set up, with good support.
- Campaign creation is made easy.
- Analytics and reporting are basic.
- Blogging capabilities are minimal.
It is used across the whole organization, especially by the sales teams. It helps keep all our sales info in one place that can be accessed online. It is very easy to use and helps us keep track of our daily efforts.
- It is easy to use.
- Reports.
- Centralized customer info.
- Smartphone integration.
We use SharpSpring to manage our internal sales and marketing campaigns, but also use it on our client's behalf to manage their lead generation campaigns. We are a team of seven and all our staff use SharpSpring in some form or other. We have found it an easy tool to use and navigate, which encourages staff to use the tool as they understand it. We managed to rationalise various tools and replace with just SharpSpring, so it replaced our outgoing CRM, outgoing marketing automation software saving us thousands of pounds.
- Marketing automation.
- Lead nurturing.
- Recording sales activity.
- Some reduced functionality (minor) vs more expensive alternatives.
- Web analytics don't match our other tool.
December 03, 2019
SharpSpring - Automation that works!
- We first bought SharpSpring to sell to our clients and ended up using it to streamline our entire marketing and sales process as an agency. I love that this is truly an all-in-one solution. Before SharpSpring, my team and I were juggling several different programs. This was expensive and time consuming and honestly, a hassle. At first, SharpSpring seemed too good to be true, but the software and the people behind it have really come through.
- Like any in-depth software, it takes some time to learn. You have to be willing to sit down and learn the ins and outs. Thankfully, they have a fantastic archive of support questions and a support team that is immensely helpful. They are also constantly adding new features. This means that SharpSpring is committed to being relevant.
- We continue to be impressed with all that SharpSpring has to offer. They are truly here to help agencies like us. If you're looking for an all-in-one solution, look no further. We were spending way too much time and money juggling lots of different services. SharpSpring really does it all, and does it well.
- Drip Campaigns make it so that you can automate emails. This makes keeping up with clients and targeting new leads so much easier.
- The smart forms are a game changer. We can track and capture information so much faster. This means we're able to convert leads at a much higher rate.
- Sharpspring is great at managing your workflow. We can access a sales and a marketing side and keep track of our employee output.
- Sharpspring is still new, so they don't have every feature we would like. That being said, they are constantly adding new features and listening to users!
- Sharpspring, like any complex product, takes some time to learn. However their support is second to none!
I use SharpSpring daily to help me manage leads, opportunities, and clients. For my own use… I start each day with SharpSpring, looking at visitors to our site, checking my opportunities, and scheduled events. SharpSpring has introduced a bunch of new tools in 2019/20… chatbots, video conferencing (with share screen capability), a remarketing engine, calendar appointment integration. Beyond the typical automation tools, our company uses it to post social media. We also use SharpSpring to manage our clients in the same fashion.
- A/B testing for emails and landing pages.
- Identify anonymous website visitors - this shows company that hits the site - not the individual, but still powerful.
- Automated workflows.
- Team video conferencing - with screen sharing.
- Customer Relationship Management - notes, contacts, engagement, lead scoring, communication dashboard.
- Email marketing.
- Not a big fan of the new billing process which requires us to invoice new clients through them rather than invoicing them ourselves. This has caused a number of issues with our clients who prefer single-source billing.
- Better calendar integration with Mac iCal - currently works with Google calendar which our team doesn't use much. This means we need to copy and paste.
- SEO tool integration would round this tool out nicely however we do have other capable tools for this.
March 26, 2020
Well-Thought Out Tool That Can Drive Your Business
Our entire organization is utilizing SharpSpring. We think this is a well-thought-out tool that is growing and expanding to meet customers' needs. The replacements it makes are good and single-platform integration replaces many other tools that we struggled to integrate, or had to jump from spot to spot to determine info and ROI.
- Centralized data of your customers, leads and proposals in the queue.
- Good customer support service that is timely.
- Replaces email campaign tools.
- Lead values can be assigned depending on contact engagement.
- Media library with easy to use WYSIWYG landing pages.
- Better, detailed life cycle of onboarding "What to expect."
- Faster servers for conductivity.
- Better integrations with third-party tools.
March 19, 2020
SharpSpring is a GREAT Marketing Automation Tool
SharpSpring is being used to automate our agency's marketing efforts and 3 of our clients' marketing by nurturing leads, sending out emails, creating automation, and seeing which visitors are coming to our websites. Each profile uses it differently, but the main solution is to streamline how we do marketing overall. So far, it's being used by the entire organization.
- Share demographics about the visitors coming to your website.
- Automations that helps you get the right information needed.
- Create individualized landing pages to personalize the marketing experience.
- The landing builder can be improved by offering more templates and an easier way to manipulate the links.
- We recommend adding templates for automation like emails and landing pages have.
- Implement an integration with Instagram.
March 18, 2020
Powerful automation at a low cost
Currently, SharpSpring is being used as a Marketing Automation tool, but we are considering to also use it as our CRM as well. It is mostly being used by the Marketing department, but may be used by Sales in the future.
SharpSpring solves for our need of personalized automated emails and segmented workflows.
SharpSpring solves for our need of personalized automated emails and segmented workflows.
- Excellent automation workflows
- New features being added all the time
- Excellent support
- inability to integrate with reporting tool like TapClicks
We use SharpSpring as our go-to CRM platform. It is used primarily by our CRM department to track user behavior on websites, manage drip campaigns, create automation flows and triggers, create microsites, and create dynamic emails.
This helps us manage all contacts for multiple events throughout the year, create workflows and funnels, and automate many hours of updating our contact lists. We love that we can use this on multiple clients easily!
This helps us manage all contacts for multiple events throughout the year, create workflows and funnels, and automate many hours of updating our contact lists. We love that we can use this on multiple clients easily!
- The automation workflow builder is the best we have ever worked with. Efficient, easy to understand, teach, and to edit.
- Dynamic email creation is one of the best in the business.
- The price is much more affordable than other big names such as Salesforce/HubSpot.
- Billing is handled in house and is billed inconvenient ways.
- Dynamic email creation does not work at scale for changing content.
- Customer support needs more internal assistance. Can take hours to receive answers. Though the support when they do answer is helpful.
SharpSpring is being used at Kokua Creative Group across our entire client base to provide CRM/marketing automation, digital advertising, website tracking/analytics, and social media monitoring/management. The platform is successfully generating and nurturing leads throughout the sales cycle. On the client-side, the platform is being used by the company's sales team. On the agency side, our entire team uses the platform.
- Automation Sequences - SharpSpring makes it really easy to set up automation sequences (Action Groups) that allow you to automate your communications based on actions taken by the prospect. The automatic lead scoring based on digital body language makes it easy for the sales team to prioritize follow-ups.
- Designing emails and landing pages - There are a lot of really great templates for emails and landing pages so that even a non-designer, or non-techie, can create the emails and pages needed to support a campaign. The ability to track campaign ROI is built into the process so it's easy to see what marketing efforts are working and what needs to be fine-tuned.
- Customer Service & Onboarding - From the moment you sign a contract with SharpSpring, you are assigned a customer success manager whose job is to make sure you receive training on the platform and that it is set up to ensure success. During the 3-month implementation period, the SharpSpring team gives you all the tools you need to learn the software. After implementation, the support does not go away. You can call with questions anytime it's needed and the team will walk you through how to do something until your question is resolved.
- I'd like to see some survey tools integrated into the platform so that our campaigns can track user feedback (and whether they started/completed a survey) was captured in the system.
- While the landing pages and email templates are easy to use, it would be nice if the setup was the same on both. On one, you have to double-click to add new elements; on the other you have to drag-and-drop. It's not a big deal, as you get used to it very quickly, but it would be good if it was consistent.
March 04, 2020
SharpSpring Offers Great Value at an Unbeatable Price
SharpSpring enables us to qualify and nurture leads through the sales funnel for a variety of B2B and B2C clients across financial services, real estate, SaaS, and start-ups. We leverage SharpSpring to build automated marketing and sales workflows to personalize and scale communications, score leads and behaviors, and notify sales team members of warm and hot prospects in real-time. We also build robust client referrals and new client onboarding campaigns.
- Marketing automation
- Sales automation
- Calendar integration
- Lead scoring
- Behavioral scoring
- Email marketing
- No native SMS features.
- Buggy integration with Salesforce.
- Landing page builder is difficult to use.
SharpSpring Scorecard Summary
Feature Scorecard Summary
About SharpSpring
SharpSpring is a flexible and comprehensive marketing automation platform. This solution offers behavior-based email marketing, native or third party CRM integration, dynamic forms, social media management, landing page and blog builders, universal CMS compatibility, and integration with hundreds of third-party applications. SharpSpring offers an intuitive interface with all of the features one would expect from a marketing automation platform – at less than 1/3 of the cost of the competition.
A special partner program is available for marketing agencies.
Categories: All-in-One Marketing, Marketing Automation
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Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Required
SharpSpring Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 56% | |
| Mid-Size Companies (51-500 employees) | 43% | |
| Enterprises (> 500 employees) | 1% |
SharpSpring Support Options
| Paid Version | |
|---|---|
| Phone | |
| Live Chat | |
| Forum/Community | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar |
SharpSpring Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone |
| Supported Countries: | Available Internationally |
| Supported Languages: | English, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian |