TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/IO/Hz/EUTIG343OTFM.PNGSharpSpring, IncAgency Overview For SharpSpring Marketing Automation2018-08-09T18:45:53.965ZAll of our team are using SharpSpring across the board, from management who use all features to track incoming sales and opportunities, through to our web designers, who use the CRM and email features to talk with clients and send them updates. Overall, the system is very useful as it keeps all of our important sales and marketing materials in one place, speeding up our working processes and environment.,Having used other marketing automation products in the past, SharpSpring comes in with a fresh and relevant product, packed full of workflow features that help our marketing team and sales team reach their goals.
The CRM is well crafted and easier than most other CRMs we have either tried ourselves or worked on for our clients.
They are always new features in planning and SharpSpring are very welcoming of new feature requests.
The automation and visual workflow system is easy to operate once you have a marketing plan in mind. Once you have something to say, it is easy to say using SharpSpring.
GDPR compliance on all aspects is great.,The mobile app is a little basic in terms of full automation access but works well as a CRM when I am traveling.
The landing pages are not fully SSL certified, but I understand that is a work in progress from the developers.
The opportunities section for managing potential sales is set up for 1-time contract fees or job totals, rather than options for monthly management contracts.
The built-in tag system is for automation only, where new clients assume when they see the option, that is for the contact manager and are a little disappointed when it is not a contact searching tool. I understand that is also a work in progress to make better in the future.,10,So far, SharpSpring has been very positive for our ROI, simply as we created our instance to work for our benefit and use it now to strengthen where we were weakest before.
Of course, dealing with the transition into a GDPR compliant era with offline systems and several online systems, SharpSpring's approach and commitment to compliance for its customers worldwide solved some problems for our team knowing that we had right to forget options and double opt-in tools at our disposal before the rulings even came into place.
It took a lot of work to transition all of our contacts, email templates, media and opportunities from our older CRM, MailChimp and our cloud storage. I would say to anyone considering any marketing automation service to be aware that it takes quite a few weeks, if not months to get fully set up and trained in the systems enough before you start to realise a real ROI.,,Less than 10,000,Both,Dropbox, Google Search Console, Google Analytics, Google Cloud Storage, Insightly,No,9,No,Yes.
We had created a specific contact page form using several fields and when live on a campaign, some of the data was not being transferred to our contact manager correctly, so when we reached out for support, 2 members of the support team were on it, inspecting the form, testing the form with dummy data until they figured out a referral field was the issue. Simply altering the form fields solved the problem and the form has worked perfectly ever since.Tony BurkeIdeal for agencies and smaller companies2018-07-19T19:42:17.910ZWe are a small agency and we use SharpSpring for all of our clients. Because of the price point, we are able to implement it to greater or lesser degrees based on the services each client requires. For some, we have implemented landing pages with workflows and buyer personas. For others, we use it more like an email platform.,The value is exceptional. There is no way we'd be able to offer the benefits of marketing automation to our clients with any other platform out there now.
The people have always been a pleasure to work with.
The onboarding was customized to how we were planning to use the platform. At no point were we made to feel that we didn't know marketing at all just because we hadn't yet used a marketing automation platform.
They are constantly rolling out new features and capabilities.
Really easy to keep our clients up to date with their automatic VisitorID emails and other automation we've set up.,You want to have someone on your team who knows basic HTML. The WYSIWYG editor can be glitchy and it is much easier to just hop into the code.
Some features are not totally robust. For example, negative triggers are not available (has not visited the page/has not opened the email/has not viewed the media). However, there are ways to work around that using filters or lists.
Roll out and features and capabilities are slightly behind the industry. For example, social media was only integrated in December 2017. That has not been a huge downside for us because, for example, we had been using another platform for social media.
Can be glitchy, especially when new features are rolled out. For example, automatic image resizing while maintaining proportions didn't work for a couple of weeks. I did the calculations on my phone until it was working again. The glitches have never been deleted-all-your-contacts level, just a bit annoying.,9,We're front of mind for our customers with the daily or weekly VisitorID emails.
Our clients have long sales cycles. We've been much better able to tie marketing activities to sales than we ever have before using the Life of Lead.
We've been able to use automation features for our own agency and our clients to save time.,10,000 to 25,000,B2B,Trello, Buffer, Canva,No,Price
Product Features
Positive Sales Experience with the Vendor
Third-party ReviewsMeghan PavasarisMost affordable CRM & email marketing solution you've probably never heard of2018-11-05T22:21:49.776ZWe use SharpSpring in our company primarily as our CRM as well as our email marketing tool. It's easy to use and navigate so we like to use it for email campaigns and lead tracking.,The CRM is very easy to use - adding/editing info for each contact, assigning to specific users, etc
Emails are easy to set up and manage
Tracking email opens/clicks is very easy,Like many software platforms there is more functionality than I know how to use it. They do a good job of communicating updates but I would like to see more frequent video "how-to" demos
After some basic training setting up email drip campaigns is pretty easy but would like to see more drag and drop like I'm seeing with other competitors,9,If I had more time/resources I think it would have a greater ROI on our business. Like most of these kinds of platforms its only as good as the time you devote to it. It has huge potential but given our small staff and focus on serving our clients we haven't utilized it as much as I'd like.,HubSpot,Less than 10,000,Both,FreshBooks, Basecamp, WordPress, Dropbox BusinessDavid KauferSharpSpring is a great tool to take your marketing to the next level2018-10-31T16:11:09.874ZWe use as SharpSpring as our CRM and marketing automation backbone. We have designed our corporate dashboard plug into SharpSpring and all customer transactions are recorded via API to include all marketing and service contact from the first contact through the life of the relationship. It has made it easy to manage relationships and keep track of all office communication with our client and prospect base.,Marketing automation
Client communication
Historical data,Can be hard to set up on your own
Needs a better mobile application
Can be a bit cumbersome.,8,It has taken marketing automation to the next level.
Has increased revenue-generating opportunities with our existing client base
Gives us a great way to research the life of the relationship.,Copper (formerly ProsperWorks),10,000 to 25,000,BothBrock BrucePowerful and Robust - but a little Janky2018-10-31T15:58:37.162ZSharpSpring is currently used by our business development team. All members from marketing, sales, and account management currently have accounts on the platform and it is used for everything from marketing automation to serving as our CRM. It was selected as a low-cost replacement for an outdated CRM which we had used as long as anyone could remember.,Marketing automation is great. The visual workflow tool is great and works as expected. We were able to replace email replies previously handled by the Gravity Forms WordPress plugin pretty easily with SharpSpring - and they look much better.
Fairly straightforward. Everything works pretty much as expected and the interface works and looks about as expected.
While not every feature is stellar, it is packed with tools. You can build landing pages, forms, email campaigns, custom email templates and a lot more. The interfaces may be clunky at times and it takes some work, but it sure is a powerful tool for the price.,Clunky search.
HTML editors for email/landing pages/etc. are pretty clunky. But you can certainly make them work.
The interface seems to change regularly.
It's not as intuative as you would think.
Better for product focused companies, not necissarily B2B/service-focused companies.
User management and roles are pretty limited.
Support isn't the most helpful. They are often not available when you need them and they don't usually seem to have an answer - though my questions tend to be pretty specific. However, they do always come back eventually with an answer, sometimes a solution.,7,Can't say we've seen much of a change, but we also weren't extremely actively using it.,B2B,SEMRush, Screaming Frog SEO Spider, Adobe PhotoshopBrice Praslicka
Unspecified
SharpSpring
136 Ratings
