Item: Piper the AI SDR by Qualified
Rating: 10
Author: Verified User

Overall Satisfaction with Piper the AI SDR by Qualified

Use Cases and Deployment Scope

Piper the AI SDR by Qualified now serves has our main chat resource for inbound traffic on the website. We no longer need to have SDRs be logged into qualified and can apply answers at any hour of the day. In addition, we use Piper the AI SDR by Qualified for closed lost nurture campaigns and for general no-MQL event follow-up.

Pros and Cons

Pros

Piper the AI SDR is able to get a great understanding of all content and the website and can easily answer questions
Piper the AI SDR does an excellent job doing outbound emails and many people replying reply as if she were a real person
Piper the AI SDR does an excellent job qualifying new leads before booking demos
Piper the AI SDR is able to easily route people to support

Cons

Piper the AI SDR can get tripped up when someone asks a question we weren't prepared for. Example Does the webinar cost money? Of course not but we didn't specifically put anywhere that it doesn't, and she can get confused
Piper the AI SDR can sometimes get overzealous and try do things she isn't able to like help someone download an ebook
There are some trigger limitations for email but we are aware it is on the features roadmap

Return on Investment

Piper the AI SDR has 10x the results we see from Closed Lost Nurture programs. She is able to reference closed lost reasons and we have had a number of positive responses to that campaign in just a few short months
We are able to add greater meeting restrictions increasing trust with sales as we use the AI tool to get them meetings
We are able to use Qualiifed to book meetings directly from our events getting us way ahead of the follow-up process

Usability

Overall it's a great product with new features coming out quarterly. With the help from our CSM the setup time was quick and painless and we were able to seamless transition our sales team out of qualified. We immediately saw a simplification in terms of the amount of upkeep our operations team had to do to keep branch tree logic updated and could then pivot to just focusing on improving our responses within Piper the AI SDR.

Alternatives Considered

We already had qualified so this was just an add-on. We didn't look at any other vendors.

Key Insights

Do you think Piper the AI SDR by Qualified delivers good value for the price?

Yes

Are you happy with Piper the AI SDR by Qualified's feature set?

Yes

Did Piper the AI SDR by Qualified live up to sales and marketing promises?

Yes

Did implementation of Piper the AI SDR by Qualified go as expected?

Yes

Would you buy Piper the AI SDR by Qualified again?

Yes

Other Software Used

Adobe Marketo Engage, UserGems, Sendoso

Likelihood to Recommend

Piper the AI SDR is perfect for a global marketing team who wants to have greater control over conversations that are happening on the website. She does an excellent job of qualifying leads and getting meetings booked. In addition she does an excellent job routing people to support and away from sales if that is not an area they are interested. There aren't many areas we have found Piper to be not appropriate. As we continue to hone in and improve her capabilities.

Comments

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Piper the AI SDR by Qualified is good at her job