TrustRadius: an HG Insights company

Sendoso

Score8.5 out of 10

273 Reviews and Ratings

Great tool for bd

Use Cases and Deployment Scope

To send gifcards/gifst to our prospects and clients

Pros

  • Ease of use
  • Variety of giftcards
  • Fast to get things done

Cons

  • Better reporting on the user side not the admin
  • being able to have more visibility on what they are offering

Return on Investment

  • For booking meetings I always get to track if someone actually used it - which is great

Usability

Other Software Used

Nooks, Salesforce Commerce Cloud, Slack

Sendoso - great for increasing meetings booked

Use Cases and Deployment Scope

We use Sendoso to send gift cards to prospects as incentives to take first meetings with us. Today, it really helps to send a small incentive in order to get a meeting booked. Typically we're sending Amazon or Visa gift cards, $25-$50 in exchange for a meeting. Works pretty well.

Pros

  • Easy to use
  • Intuitive interface
  • Lots of options

Cons

  • Lots of similar competitors
  • Sometimes has bugs
  • Haven't found a way to easily integrate into email

Return on Investment

  • Help move along deal cycles

Usability

Alternatives Considered

MyAlice

Other Software Used

Gong, Outreach, Salesforce Sales Cloud, Qualified, LinkedIn Sales Navigator

The BEST Gifting Automation Platform

Use Cases and Deployment Scope

We use Sendoso to incentivize employees and send gifts of appreciation to our customers for their support. Sendoso has helped us easily track our method of gifting by automating the process and giving our customers and employees a seamless experience. We also love to send tracker feature which allows us to see historical activity.

Pros

  • Track historical activity
  • Gives the receiver a seamless experience
  • Gives the user (us) a seamless experience

Cons

  • Offer more currency options
  • Offer more gift card options in the lower demand currency gift cards

Return on Investment

  • It made running spiff programs very EASY
  • It offers us the ability to be QUICK with our responses to customers

Usability

Other Software Used

Figma, Lattice, Asana

Send Your Worries Away with Sendoso

Use Cases and Deployment Scope

Sendoso is being used across our organization and we've had success in many areas of our company with it including Customer Success, Sales, Marketing, and Product Marketing. We're excited to continue to build out opportunities for others to use the platform. It allows everybody to make a physical or digital connection.

Pros

  • Provides a great job at options.
  • Provides overview of the program.
  • Gives guidance for opportunities to help.

Cons

  • Customer Support in the past has been challenging, but this has recently changed.
  • Using messaging templates and imagery is bulky.

Return on Investment

  • Return on investment
  • Provided new opportunities

Usability

Alternatives Considered

Postal, Reachdesk, Printful, Snappy and Goody

Alyce helps us boost engagement, pipeline, and improve ROI thanks to personalization, reporting and ease-of-use

Use Cases and Deployment Scope

We use gifting through Alyce as a way to cut through the noise of sales and marketing. It's helped us navigate economic fluctuations and high advertising costs, while continuing to prove marketing ROI.

Our GTM team uses Alyce together. We share in the strategy, execution and success of how gifting plays a part. Everyone has accountability in the tool in driving future customer meetings, accelerating deals and "welcome gifts" when a customer signs.

Our events team uses Alyce on-site, so they don't have to ship hundreds of physical gifts that may or may not get used. Lowers cost, allows prospect to select something they like that doesn't take up space in a suit case, and since the gift will be delivered in the following weeks, it reminds the customer of our brand and gives the sales rep a nice reason to follow-up.

Internal gifting: we use Alyce for internal gifting, whether it be thank you, winning a challenge or birthday.

We use Alyce as a way to gain market research. We survey our future, current and past customers to ensure we're creating value for our buyers.

Pros

  • Puts the customer first. Allows customer to self-select their gift if they don't like the leading gift (or donate)
  • Robust reporting that allows you to see how gifting plays a part in the customer journey. You directly correlate spend to revenue and see which gifts, campaigns, teams or team members are driving the most success. Allows team leads to work with those struggling to see results thorugh gifting.
  • Global gifting - NAM, EMEA & APAC. Global GTM teams love it.
  • Auto-built landing pages save our teams countless hours
  • Alyce integrates with SF, Marketo, HubSpot, 6sense, Drift, and other common GTM tools for automating.

Cons

  • More gift options in countries like South Africa, Japan, etc. As we scale into new markets, we'd like Alyce to scale with us

Return on Investment

  • Positive ROI - we know exactly what revenue we'll see with Alyce gifting. 2:1 now 5:1
  • Hours saved - we've saved countless hours because the tool integrates with our entire tech-stack. We create a campaign in Alyce and it talks to Marketo, SF, 6sense and everything is auto-setup. The auto-built landing pages also saved us countless hours (Marketo landing page builds aren't great).

Alternatives Considered

Sendoso and Reachdesk

Other Software Used

6sense, Adobe Marketo Engage, Salesforce CMS, Drift, HubSpot CRM, Email Validation, Mutiny, ZoomInfo SalesOS, Domo, Asana, unbounce