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Filter 28 vetted Sendoso reviews and ratings
Reviews (1-21 of 21)
August 09, 2020
From"Nice to Have" to "Need to Have"
The main problem solved is one of attention. Sendoso solves the problem by adding another prospect/customer touchpoint through gifting. The benefits are social reciprocity, another point of engagement on the customer journey, meetings kept, and relationships built. Sendoso is being used by multiple teams within our organization. Marketing, Sales, Customer Success, and Product are all utilizing Sendoso.
- I like the integration with Salesforce that allows me to track a gift in flight.
- I love the support team. They always have great ideas for campaigns.
- I also like the product roadmap. Some of the things shared for the future would make Sendoso even more valuable and easy to use.
- The current admin is a little clunky, with set-up and tweaking a bit cumbersome.
Primarily used by the sales department w/ two main purposes:
1. To get a "foot in the door" for prospects who otherwise won't engage.
2. To keep our brand top of mind during the sales cycle.
For the first, we typically send coffee gift cards or lunch certificates. For the latter, we send branded swag like baby onesies, coffee mugs, hats, shirts, etc.
1. To get a "foot in the door" for prospects who otherwise won't engage.
2. To keep our brand top of mind during the sales cycle.
For the first, we typically send coffee gift cards or lunch certificates. For the latter, we send branded swag like baby onesies, coffee mugs, hats, shirts, etc.
- Ease of use.
- Speed of deliveries.
- Chrome, SFDC and Outreach plug-ins make for seamless workflows.
- Ability to choose custom dollar amounts for eGifts - available increments are often too large.
March 14, 2020
Sendoso - enhance your business relationships
We use Sendoso to send gift cards to our prospects. It is used by multiple Sales departments.
- Introductions
- Reconnecting with prospects
- Accuracy - had packages sent without my card.
- Delivery tracking.
January 09, 2020
Big or small, Sendoso does all!
Sendoso is our way of making our company seem bigger than it was. We outsourced things like letter writing, apparel giveaways, and influencer marketing using Sendoso's third-party fulfillment offerings. This way, a single seller or rep could send multiple letters, gifts, etc to different clients in a matter of minutes instead of hours or even days.
- Scalability.
- Handwritten notes.
- Delays.
- Gender matching handwriting.
We just started using Sendoso to send our customers, who are nursing faculty members, treats to show them that we are thankful for their business. The selection of choices are great, and it is nice to see that we can track when our orders will arrive and ensure the product has been delivered.
- Confirmation
- Quality
- Faster
- More selection
It's used specifically in Sales and Sales Development to increase show rates for meetings as well as send swag as a thank you for business partnerships. The biggest business problem it helps with is encouraging increased show rates for meetings. Generally pushing for lunch meetings where we're able to provide a prospect with lunch encourages them to carve the time out of their day to have a discussion. It also helps us more effectively send swag to clients.
- Tracking your sent items.
- Customization on what you can send.
- Sometimes shipping is not as quick as it should be.
- I wish I could review the note I sent with an item after it was sent.
Sendoso is being used by our Customer Success department, as well as our sales department. It addresses the problem of not being able to get a hold of customers, or potential customers. Our sales department uses Sendoso to help close deals through thoughtful, personalized gifts. I personally use Sendoso to initiate a response from customers who have gone dark. I also send gifts to customers through Sendoso if they just recently sign up with Podium (the company I work for), or if they have had a rough go at things. There are a lot of different use cases for Sendoso. It's been awesome so far!
- Integrate with Amazon
- Ease of use
- It took me a bit to actually get set up and good to go for Amazon.
- When I don't go to Amazon, I don't use Sendoso too much.
December 11, 2019
Sendoso: The Best Way to Connect with ALL Customers!
Sendoso was being utilized across all of SalesLoft, but especially by the Sales, Marketing and Customer Success teams. During my time at SalesLoft, I was overseeing the sends for the entire Customer Success department. Sendoso was used in several ways by the CSMs; it helped us reconnect with customers that had fallen off the map, celebrate milestones in our business partnerships as well as personal wins occurring in our customer's lives.
- Aids in reconnecting with customers that have fallen off the map.
- Celebrating milestones in business partnerships.
- Shipping alcohol outside of the United States.
December 11, 2019
Buttering up sales leads with Sendoso
Sendoso is used by our entire sales org to help set appointments, buy lunch or coffee for appointments, and to send gift cards or gifts to customers as welcome packages. It helps add value to potential and current customers who take their valuable time to listen to our sales pitch. It's a great way to warm up leads and basically put a cherry on top of closed deals.
- Being able to provide coffee or lunch for demos is great.
- Having Amazon as a choice for welcome gifts is awesome.
- Sometimes the turn around time on physical gifts makes it less likely to use.
- More price options for some gift cards.
We use Sendoso as a way to Thank clients for their business or to help persuade the prospects to take a meeting. A great way to break the ice and get our foot in the door.
- Great products to send.
- Easy to use.
- When someone downloads a gift card link, no confirmation email is sent to me.
- Got rid of the gift cards.
November 15, 2019
Give yourself the gift of gifting with Sendoso
Sendoso allows our demand generation team to send personalized gifts to prospects, customers, and influencers at scale. As a gifting platform, we see this as a key part of our marketing tech stack. As a channel, we feel direct mail is a high impact tactic crucial to a number of integrated campaigns.
- Native integration with CRM and MAP systems.
- Multi-team, multi budget configuration critical for organizations with different business groups interested in a stand-alone gifting tool.
- Partnerships with Amazon and a wide variety of On Demand suppliers for a large variety of gift giving options.
- Marketo program setup could be much more intuitive and straight forward vs a lot of back and forth to set up one program/send.
- Suppliers can at times disappear at a moment's notice leaving a gap in gifts that are working well at any given moment.
- Love to see more upgrades to the platform. Feature improvements and road maps need to be more forthcoming.
Our sales team uses it to send items to prospects and customers.
- An easy interface.
- A kind and competent customer success team.
- Tips on best practices.
- Themes for holidays or events.
Sales uses it, and we use it as a way to engage with prospects and customers. Often in sales, prospects will choose not to show up to a scheduled call. Using Sendoso, I can send personalized gifts and/or coffee to entice prospects to stick to the schedule and show up to my meetings because of the thoughtful gift.
- A lot of options
- Can personalize messages
- N/A
December 11, 2019
Don't Prospect Without It!
Utilized by the SDR team to set appointments with decision-makers at enterprise-level companies. It helps us cut through the clutter and noise with our outreach to set more meetings with the people we want to get in touch with.
- Integrates with Salesforce
- Easy to use
- Quicker shipping
- Outreach integration
January 21, 2020
Great in theory - make sure your organization is a good fit
Sendoso is being used by our customer-facing teams. The current teams using Sendoso on a day-to-day to basis include sales development representatives, account executives, and client success. Depending on your role, we are using Sendoso to open new business and build relationships in a sales development capacity. As an Account Executive, I use Sendoso to prospect and influence current opportunities. Our customer success team uses Sendoso to build relationships with their accounts.
- Integration with Salesforce.
- Integration with Amazon.
- Delivery updates.
- Delivery windows are too long.
Our Demand Gen team uses Sendoso to supplement their Outbound outreach. Our Customer service team also uses Sendoso to celebrate customer anniversaries and other major events.
- Connects with prospects.
- Ships products quickly.
- When sending a gift card link, sometimes it will get caught in spam.
- We can't change when gift cards expire.
December 17, 2019
Sendoso helped win us many new clients!
We use Sendoso to send potential clients advertising boxes with the hope that they will reach out to work with us. This is used by the sales team. We use it to address the barrier email creates.
- Great response times
- Great ideas and creativity
- The website needs to be updated.
- They still need to do some work on their development.
We used Sendoso company-wide, mostly through our Sales, Marketing and Customer Success teams. It offers an easy way to connect with customers on a more personal level at scale. Our team would use Sendoso to send personalized handwritten notes celebrating achievements and as a creative way to engage with otherwise disengaged clients/prospects.
- Personalization with hand written notes.
- The ability to choose from multiple retailers.
- Speed of items being shipped.
Sendoso is currently being used within a couple departments within our organization. Mainly marketing and customer success in order to delight our members. Sendoso allows us to send customized packages, gift cards, etc. at the click of a button.
- Simple interface that allows you to use a catalog approach to send to you customers.
- Uses a Chrome extension so that you don't have to log in to a website every day.
- I have seen no downside to Sendoso at this point.
Currently using Sendoso to send Starbucks or Amazon gift cards to "dark" contacts as another touch in our prospecting quiver.
- Easy to generate and send the link.
- Wish it created a better preview of the giftcard than just a link
Sendoso is being used across the sales organization. We use it as a prospecting tool to try and book meetings with potential customers by sending them lunch or coffee. We also use it further down the sales process to help build better relationships and make more personal connections.
- Great integrations with all your daily sales apps like Salesforce, Outreach, etc.
- The ability to write hand written notes. If you send a gift and write out your message, they will actually hand write that message for you to deliver more a personal feel.
- I have had Sendoso's got to spam before and also you can't change how it looks to the recipient. If someone doesnt know you are sending a gift they will probably assume its spam.
Sendoso Scorecard Summary
About Sendoso
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Categories: Sales Acceleration, Direct Mail Automation
Sendoso Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |