Item: Plate IQ
Rating: 9
Author: Joe Ely

Overall Satisfaction with Plate IQ

Use Cases and Deployment Scope

We use Plate IQ to receive, approve, and pay all invoices. Before Plate IQ, we had Physical invoices delivered in person or by mail, and the process was much more time-consuming and error-prone.

Pros and Cons

Pros

OCR
Workflow
Support

Cons

EDI options could increase.
BIll pay module could be improved.
Some support issues could be addressed sooner.

Return on Investment

We were able to thin staff and keep the same performance.
Accounts payable takes much less time than it used to.
I would say the overall ROI was almost immediate for us as we were able to thin staff and do the same amount of work.

We used DocuWare first; great experience; however, it was not made specifically for restaurant clients like Plate IQ is. Plate IQ does a much better job of recognizing common items, and they've continued to add a function that is important for restaurant owners. Restaurant 365, we felt, was trying to be a complete package of accounting/AP/AR/inventory. After looking at each piece, we didn't feel that each of them was as strong as the other.

Key Insights

Do you think Plate IQ delivers good value for the price?

Yes

Are you happy with Plate IQ's feature set?

Yes

Did Plate IQ live up to sales and marketing promises?

Yes

Did implementation of Plate IQ go as expected?

Yes

Would you buy Plate IQ again?

Yes

Likelihood to Recommend

Plate IQ has been a perfect addition to our company. We had invoices with grease, creases, folds, shaded characters, etc, coming into our office all the time. The ability to scan, or even better, have invoices come through EDI, has completely changed the way we are able to handle invoicing.

Comments

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Plate IQ is a great product for restaurant owners or accountants.