Beware, Plate IQ will steal the food off of your plate if you decide to cancel your service!
April 20, 2023
Beware, Plate IQ will steal the food off of your plate if you decide to cancel your service!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Plate IQ
We use Plate IQ to automate the coding for all of our invoices for 5 restaurant locations. This technology was helpful in reducing the amount of time our operations leaders had to spend coding invoices on a weekly basis. Overall, I would guess our GM's and Chef's would save 1 hour per week by using Plate IQ.
- Coding and processing invoices.
- Identifying price increases and alerting us about them.
- Bill pay
- Provide better analytics in terms of cost increases per item.
- Provide the ability to create recipes and forward price increases to those recipes for accurate food cost projections.
- Free Bill Pay
- In my opinion, it has had zero impact on ROI now that we are paying for an additional year.
- Another negative is that we've spent a lot of time discussing this issue with Plate IQ, to no avail. They feel it's appropriate to charge a company for an entire year of service even though said company emailed to cancel prior to the end of the first year of service.
- We also wasted a lot of time onboarding this company only to find out that the software left a lot to be desired.
- BILL
We like the automated coding that Plate IQ provides vs. bill.com. It also helped that all of our locations could be viewed on the same dashboard. When you have five separate business all being managed by the same team, it's important to have dashboard functionality across all locations so you don't have to login and out for each business.
Do you think Plate IQ delivers good value for the price?
Yes
Are you happy with Plate IQ's feature set?
No
Did Plate IQ live up to sales and marketing promises?
Yes
Did implementation of Plate IQ go as expected?
No
Would you buy Plate IQ again?
No