Great reputation managment
August 07, 2020

Great reputation managment

Jessica Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We use Podium for reputation management online. We send out review invitations through our POS at the time of sale. Customers leave reviews on Google, Facebook, or other sites that they choose. This app has helped us advertise that we are the highest rated furniture store in our area. We also use them to communicate with our customers in a live chat via our website.
  • Reviews
  • Customer communication
  • Reputation management
  • Goggle visibility
  • Price
  • Most reviewed store in our area.
  • People will come in asking for specific salespeople noted in the reviews.
  • The ability to bury those bad reviews.
The team is there to answer questions when we call. Great customer support and online support when we have issues.

Do you think Podium delivers good value for the price?

Yes

Are you happy with Podium's feature set?

Yes

Did Podium live up to sales and marketing promises?

Yes

Did implementation of Podium go as expected?

Yes

Would you buy Podium again?

Yes

It is very good if you have the app on your cell phone so that you can respond to the customer quickly. It is not as good if you do not have someone dedicated to watching these messages come in. Also, customers can text all hours of the day so you need to address that with your staff and decide if you want to have them available 24/7.