Before buying, look at the negative reviews!
September 30, 2020

Before buying, look at the negative reviews!

Rick Overholt | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We needed two features that Podium offered: 1) To have a live chat on our website to engage with clients, and 2) to assist our employees in requesting and securing reviews from actual customers and users of our products. It was being used by the Service and Sales department, which encompasses more than half of our employees.
  • Our ROI for obtaining Google reviews was exponentially worse than our previous process.
  • The cost per month could have been much better used by paying our employees a bonus for each client they worked with that did an online review.
  • I feel Podium was a complete waste of money.
I only give them a one because there isn't a lower rating. Support was never able to make the online chat window work properly on our website, even after following all of their instructions. We needed it to "pop up" on our desktops when a chat request was made, they were never able to deliver, even though the sales reps boasted about their ability to do this.
While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.

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If you want to work with a company that provides support, and communicates with you, this is not the product to use. It has been a true nightmare. The Customer Success Managers are experts at NOT returning phone calls and NOT answering emails. They do not understand their own simple terms of cancellation, which in our case was very straightforward.