Prime Accreditation Management Software
September 30, 2019

Prime Accreditation Management Software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

We use PowerDMS for our CALEA accreditation. Currently, the accreditation manager and the accreditation team within the Staff Services, Planning, and Communication Section are the main users for this system, even though we have licenses for 100 employees. The system allows the agency to document and highlight proofs of compliance to maintain its national accreditation.
  • PowerDMS has outstanding customer service. The success community, webinars, training information sheets, and customer service representatives are top of exceptional quality.
  • The system is fairly easy to navigate and intuitive. There are not a whole lot of complex codes to do what is needed.
  • The ability to update forms and documents while maintaining copies of what was changed is helpful when determining when and what changes have been made in regards to agency accreditation compliance.
  • One of the biggest issues associated with using PowerDMS is that its security allows for certain roles. However, it is sometimes confusing to determine which role you are viewing.
  • In setting up roles a person has to be set up using multiple roles and know how to navigate from one role to another to view documents and assign tasks.
  • The ability to highlight small sections in PDF'S would be nice. The system allows the highlights in HTML to be word by word but in PDF'S you sometimes have to highlight more than you want because of the way the system drags the highlights.
  • We maintain in our strategic plan that we wish to keep our dual national accreditation. This system allows us to meet this strategic goal.
  • By maintaining our national accreditation the system in a roundabout way assist in our agency's biennial budget requests.
  • It has allowed accreditation processes to become streamlined and saved many trees from the old paper files.
I have not used any other systems like PowerDMS. We have a training management system that allows us to store documents but not in a way that makes it easy to pull the documents or highlight key portions.
I have had to use several of the customer service features from this system. The Success Community has many useful articles and question responses. I have watched the video tutorials which assist in answering frequently asked questions and have called on a few occasions and have been met with professionalism and conscientious concern.

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Would you buy PowerDMS by NEOGOV again?


PowerDMS is great for accreditation and policy maintenance. Since we only use it for these solutions, I have no issues where I would state that it is not as well suited.