PowerDMS is a game-changer
November 02, 2019

PowerDMS is a game-changer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

Power DMS is currently being used by our police department and was recently picked up by our county to be used at other agencies within our county. At our police department, we use it not only to help us in our accreditation process but for a number of things such as training, creating and editing of general orders, SOP's, etc.
  • Storage and maintenance of documents. Being able to create an order that has an audit trail of when it was created, input in the creation of the document, and setting due dates and reminders.
  • Training needs/certificates for ongoing courses that need to be done annually or quarterly.
  • No cons so far!
Power DMS was the only product we looked at. Being that it was pushed positively by CALEA and is one of their tools used to successfully manage accreditation it was a no brainer the support from Power DMS was also A+ they worked with us throughout our initial set-up.
I like that not only can you get online support but that there are tutorials and online workshops on how to use Power DMS. I know that when I first started using Power DMS that we had immediate replies to any of our concerns and needs. The training provided by Power DMS not only at conferences and online was A+ as well.

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Power DMS is a great tool for managing your accreditation needs. It is also a great tool for training. It helps to be able to do an online course in Power DMS and create a quiz for the course without having to take up time and money to hold a course in a designated place etc. People can do the course at any time from home or at work, plus you can run a report on all of this.

Using PowerDMS

3 - Someone who has first-hand knowledge of the system (a daily user). An administrator that knows the back end of the system who is able to set up users, groups, workflows, reminders, security of groups, creating certificates and course that need to be done annually and able to run different reports.
  • CALEA accreditation
  • General Orders.
  • Training.

Evaluating PowerDMS and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
I wouldn't change a thing. PowerDMS has been a game-changer for our organization and we use it daily to push out orders to training/courses and quizzes. It is also been tremendous in managing our accreditation needs and keeping us on track with our goals and reaccreditation.

PowerDMS Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
When we first started using PowerDMS we actually had once-a-week teleconference calls with support to go over any issues that we may have encountered while first learning to use PowerDMS. At one point Power DMS even sent out a trainer to teach our administrative staff the many different uses of PowerDMS and how to use the system.

Using PowerDMS

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Adding documents.
  • Labeling the document.
  • Editing the document.